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Several re-installation of the Outlook application

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Hi,
I have used the Todoist application for Outlook for quite some time now. Unfortunately it does not seem to be a stable app, as I have to re-install it. Often when there is a Java update the Todoist is gone afterwards, and I have to delete the program and re-install it again. My company IT person has checked my computer, and my settings and it seems to be on the Todoist end. Luckily I am not loosing any tasks.

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David Trey staff
Replied on Mar 27, 2013 - 12:35

Hello Pernilla,

Our Outlook plugin does not work with Java, it requires these components:
- Microsoft .NET Framework 4 ( http://www.microsoft.com/downloads/en/details.aspx?familyid=9cfb2d51-5ff4-4491-b0e5-b386f32c0992 )
- Microsoft Visual Studio 2010 Tools (http://www.microsoft.com/en-gb/download/details.aspx?id=35594 )
to run correctly and shouldn't crash upon a Java update.

Please try to uninstall it and then install this version: https://d2dq6e731uoz0t.cloudfront.net/6d48d3aaeb65b9bca3dc3068008d08ec/as/OutlookTodoist.RC.exe

It is an updated release which contains an error reporting system. If you'll experience the same issue with it and it will ask you to send an error report to us, please do so, it will help us identify the source of this issue. Sorry for the inconvenience.


Best regards,
David

David Trey staff
Replied on Mar 27, 2013 - 19:21

Hello,

We've released a new update which should fix this issue, please install it from this location: https://d2dq6e731uoz0t.cloudfront.net/4213960e2dd34efbcebad4fee1d4d855/as/OutlookTodoist.RC.exe and let us know if it still persists.


Best regards,
David