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Outlook add-in runtime error

U

I can't get the addin to load - it says that a runtime error occurred. I've installed - uninstalled - re-installed - can't get it to fire.

Help!

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U
Unknown
Replied on Mar 25, 2013 - 16:58

Outlook 2007

U
Unknown
Replied on Mar 25, 2013 - 17:07

I run Windows 7 on a dual boot laptop so the system drive is drive E. I looked at the path in the add-ins on Outlook and it has the path to the file something like file:///E:\program files\outlooktodoist/outlooktodoist.vsto|vstolocal

David Trey staff
Replied on Mar 25, 2013 - 19:04

Hello Rich,

Please try to uninstall it, then reinstall this version: https://d2dq6e731uoz0t.cloudfront.net/6d48d3aaeb65b9bca3dc3068008d08ec/as/OutlookTodoist.RC.exe it features an error report system and will help us identify the source of this issue.

Also, before you try to install our Outlook plugin, please install the following components on your computer:
- Microsoft .NET Framework 4 ( http://www.microsoft.com/downloads/en/details.aspx?familyid=9cfb2d51-5ff4-4491-b0e5-b386f32c0992 )
- Microsoft Visual Studio 2010 Tools (http://www.microsoft.com/en-gb/download/details.aspx?id=35594 )


Best regards,
David

David Trey staff
Replied on Mar 27, 2013 - 19:22

Hello,

We've released a new update which should fix this issue, please install it from this location: https://d2dq6e731uoz0t.cloudfront.net/4213960e2dd34efbcebad4fee1d4d855/as/OutlookTodoist.RC.exe and let us know if it still persists.


Best regards,
David

VE
Victor Enrique Mendoza Eskola premium
Replied on May 21, 2013 - 11:25

Hello David.

Outlook report says "Not loaded. A runtime error ocurred during the loading of the COM Add-in"

Could I take the same approach to solve my problem?

Best regards
Enrique

David Trey staff
Replied on May 21, 2013 - 11:49

Hello Victor,

Please go to your system's Control Panel -> Programs and Features, uninstall "OutlookTodoist" and then install this version: https://d2dq6e731uoz0t.cloudfront.net/dd3ee27e5f623430cf33da6b318c7466/as/OutlookTodoist.Adx.exe and let me know if the issue persists.


Best regards,
David

VE
Victor Enrique Mendoza Eskola premium
Replied on May 21, 2013 - 13:51

Great! Thank you so much.