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Sorting issue on mobile apps

AB

Hi,

Have noticed that the web version pretty much sorts by priority (at least when a due date is set), however for iphone / android apps (latest versions) they are sorting in the same order, but not as with the web, by priority - not sure if this is to do with the way the mobile apps apply queries or a system issue but would be great to get them all sorting by date, then priority (when due date set)...

thanks
Adam Bell

All responses

David Trey staff
Replied on Mar 24, 2013 - 07:14

Hello Adam,

Our mobile apps should sort tasks by priority on the today, 7 days or any other date-related view. Please note that tasks that also have a due time (not just date) are sorter primarily by time then by priority.

You could try to clear the app's cache and let us know if it solves this issue. If not, please tell me:
- Which version of Android are you using?
- Which version of our app are you using?


Best regards,
David

AB
Adam Bell premium
Replied on Mar 29, 2013 - 00:41

Hi David

thanks for the reply - I will keep a check on it, today the Android app todoist 1.04 on android 2.3.6) seems sorting as you say (I had updated todoist latest app since posting the original note), so this might be my misperception, but the web and iphone app are definitely not sorting by priority order and I checked on a separate PC to eliminate browser caching as the source of the problem;

- tasks with due date and time get sorted correctly

- tasks with due date appear to be being grouped by Project, but for ex today I have pri 2 task from one project, followed by 4x pri 3 tasks from 3 different projects, followed by 3x pri 2 tasks from same project.

- I entered 3 test tasks for 'yesterday' as Pri 1,2,3, and they sorted correctly so whether it is to do with tasks being editted on different devices or another issue not sure ..

I have my timezone correctly set to GMT+7 and a note to keep this updated as I move.

Otherwise doing well with the premium version and all the new features..

Best Regards
Adam

David Trey staff
Replied on Mar 29, 2013 - 07:23

Adam,

Please tell me - is there anything that you do that might have triggered this issue? For example - if you have the correct sorting, you then use a mobile app and after that it's incorrect on the web or you use the "Do it Today" option on tasks, postpone them or drag & drop on the 7 days list?

Unfortunately, we still can't reproduce this issue and knowing what exactly triggers it would be very helpful and it would point us to the source of this issue so we can fix it.

Also, you could send a screenshot to david@doist.io You can hide/censor the tasks of the names (for privacy), we'd only need to see the priorities or dates/projects of these tasks.


Best regards,
David

ET
Eva Turenchalk
Replied on Sep 10, 2013 - 15:07

This happens to me too. When change the date on a batch of tasks by selecting and clicking on "change date" from the web, It keeps the original sort for today on the tasks that were already set to today, but then the new tasks just get added at the bottom, so I have a list of "work" tasks, then household and a couple of other projects, then all of the work tasks that I just changed to today. This is the case on both my iphone and on the web, and reloading on either one does not resort it so that all of the work tasks are together... very frustrating and really takes away from my productivity....

ET
Eva Turenchalk
Replied on Sep 10, 2013 - 15:53

Also - I can't figure out how it sorts the actual tasks/projects.

For example my current sort order for my yesterday view is 1 task under control journal, all my work tasks , then all my errands, then household tasks and then personal tasks - so clearly not alphabetical. Then I thought, well, maybe it's by the way I have my projects sorted along the left hand side, but nope not that either as those are in the following order: work, personal, control journal, household and then errands.

Can you please explain how this sorting is working?

David Trey staff
Replied on Sep 10, 2013 - 16:09

Hello Eva,

The default sorting for any date-based view is: by due time first, then by priority and then grouped by project.

Please send a screenshot to david@doist.io and brendon@doist.io showing this issue and also please let us know if reloading the page and clearing the cache helps.


Best regards,
David

ET
Eva Turenchalk
Replied on Sep 10, 2013 - 16:28

reloading and clearing the cache did not help. Same issue on iphone app. Just sent you some screen shots...

ET
Eva Turenchalk
Replied on Sep 10, 2013 - 16:36

Having a similar issue within my projects. Just sent you a screen shot of my tasks withing my work project. Again, not sorted by date or alphabetically - can't quite figure out what the sort is...

It is hard enough to use the program efficiently when I can't custom sort to suit my needs, but it's even worse when there isn't even a rhyme or reason that I can figure out to the sorting.

David Trey staff
Replied on Sep 10, 2013 - 17:04

Eva,

Thank you for the screenshots. I see that there's only one issue there - the split grouping of projects on the 7 days view. Please tell me - can you reproduce this issue in a different browser?

As for the project view - within a project, by default there is no sorting. The tasks are displayed in the exact order as you add them, but if you click on the "task actions" icon at the top, you can choose "sort by date, priority, alphabet" to reorder them. You can also use the keyboard shortcut "p" to sort by priority or "s" to sort by date.


Best regards,
David

ET
Eva Turenchalk
Replied on Sep 10, 2013 - 17:40

It's actually the today view (not 7 days). Not sure it makes a difference, but want to make sure. Also - there's two different issues - the split grouping within the task list, but also the fact that the projects that aren't split are not in any discernible order - not alphabetical and not in the orders that I have my projects listed - I know that wasn't shown in the screenshots, but it is something I have noticed in the past. I'll resend a picture when I can recreate it again...

Actually, I just went to the seven day view to see if it was the same and Today looks the same, and if I scroll down to Thursday the sort issues with the projects is shown clearly, so I'll send you a screenshot of that right now...

Also, the screenshots were from Firefox, but I just logged in for the first time on Internet Explorer so there was no cache or history and it looks exactly the same there (also looks the same on my iphone).

And thanks for the update on the project view. I see how to change the sorting on the web and that is super helpful. Is there a way for me to do it when I am out and about (which is way more often then I am in front of a computer) from my iphone?

Brendon Wadey staff
Replied on Sep 10, 2013 - 18:11

Eva,

Today & 7 Days view should be sorted the same way, and make no difference.

To clarify, the order of your project list on the left hand side has no effect on the tasks on the left hand side. The left hand side project list also does not have any type of sorting to it except for your manual sorting.

Yes, your Today view does seem to be organized weird, your Projects being split apart, but this could be due to other factors, such as due date/time and priority. If you could send a screenshot of the entire Today view screen (Print-Screen button, instead of camera shot) that would be much more helpful.

Thanks,
Brendon.

Brendon Wadey staff
Replied on Sep 10, 2013 - 19:15

Eva,

I apologize for the last part of my reply. I was missing a bit of information from the thread. If no date and no priority is set it should be done by Project, which yours is indeed not doing.

And to clarify, this happens when you edit the tasks, or at least this is when it started happening? What happens when you create a new task now?

We are looking into this but unfortunately we aren't able to reproduce this issue.

Thanks,
Brendon.

ET
Eva Turenchalk
Replied on Sep 10, 2013 - 19:23

That is a good question. When I add a work new task called "Test Work Task" to Thursday, it adds it to the bottom of the second Work grouping. Then I added a new "A Test Work Task" to see if it would add it to the top of either of the work groupings since it starts with 'A', but nope, it adds it to the bottom of the second work grouping, after the "Test Work Task" I just added...I'll send another screenshot in case it is not clear...

Brendon Wadey staff
Replied on Sep 10, 2013 - 20:06

Eva,

Thank you for all the screenshots and information. We will look into this and update if we need anymore information or have any updates.

Thanks,
Brendon.

David Trey staff
Replied on Sep 11, 2013 - 06:34

Eva,

We're unsure why this happens and we can't reproduce it. Please try to manually drag & drop tasks from the upper "Work" group to the lower "Work" group and see if the new order remains from now on.

Please only do this with tasks that have no priority or time otherwise it may affect the ordering of prioritized tasks.


Best regards,
David

ET
Eva Turenchalk
Replied on Sep 11, 2013 - 13:55

I did, which was a pain in the butt, and when I added a new task it still just adds it to the bottom, does it not sort the new tasks within the project alphabetically? I start all of my work tasks with a client name so I can see everything I need to do for a client together. Additionally, I would like to see all of my personal tasks that start with "call" or "email" together as it is infinitely more efficient to do all of those together. I'm guessing that is just not an option? I might even be willing to move them myself as I plan out my day, but since there is not a bulk move option, doing them all individually is a real productivity killer.

Also - when I edited the date on existing tasks, it again just put them at the bottom of the list for the day, rather than grouping
them with the Work tasks for that day.

I saw on another post that you said there's a lot of new features coming "this year." Can you possibly provide a list of what those would be and when "this year" we might expect them? I understand it would be an estimate, but knowing what's potentially coming (and, more importantly, what is not coming) and having a rough idea of when, would be very helpful as I decide what to do at this point.

I love the idea of Todoist, but at this point I am so frustrated with working with the many quirks and lack of what I think to be basic features, and trying to switch the way I work to fit the app (rather than what I think should be the opposite) that I am ready to ask for my money back and go back to RTM which just works - it didn't have some of the features that I like on Todoist, which is why I switched, but extra features are not as enticing if I can't get through my day to day needs : (

Thanks!

David Trey staff
Replied on Sep 11, 2013 - 15:51

Eva,

To clarify - within a project, you can soft your tasks using the options at the top so even if you add new tasks at the bottom, you can click "sort by name" and won't have to manually reorder them within this project. However, on the 7 days or any other date-based list, this order will not persist as this list shows tasks that just match the search criteria. We're sorting them by time and then by priority ad the third factor should be grouping by project, but unfortunately, we can't reproduce a situation in which the groups are broken :(

As for new features - the biggest one will be sharing. You'll be able to share projects with other Todoist users (colleagues, friends, family), delegate tasks to them and more. Furthermore, we're going to streamline the UI with our mobile apps which will also introduce a way to save searches as filters (just like on mobile). Unfortunately, we can't give you any estimate when they will be added as quality is always our priority so once we're satisfied with the results, we'll publish them.


Best regards,
David

ET
Eva Turenchalk
Replied on Sep 11, 2013 - 16:01

Ok - I'll just go back to my old app and check back in with you guys in a year or so to see where you are with sorting and other things that I am needing to have this be a workable app for me. Can you please tell me the best way to go about getting a refund for my premium upgrade?

Thanks!

David Trey staff
Replied on Sep 11, 2013 - 17:08

Eva,

We're sorry to hear that. Again, sorting works correctly in projects and should also in date-based views, we'll continue to try to reproduce a situation in which the grouping doesn't work and try to fix it once we can trigger it.

To receive a refund, please send us the order reference ID of your payment.


Best regards,
David

ET
Eva Turenchalk
Replied on Sep 11, 2013 - 23:11

It's not just the sorting glitch - it's the fact that I can't sort by name in the day views, that I can't batch label or prioritize, that I can't get the recurrences I need, and assorted other little things that when added all together just, unfortunately, make this not a workable option for me. I tried to hang in there even after I discovered the recurrence issue, as I really wanted to like it, but alas it was not meant to be...

I am not sure where I would find the order reference ID. Can you guys look that up? Obviously you recognize I'm a premium member since it says that next to each of my posts...

Brendon Wadey staff
Replied on Sep 11, 2013 - 23:16

Eva,

The reference number or transaction ID is on the email you received when you made the purchase. The email could be from PayPal.

Thanks,
Brendon.

ET
Eva Turenchalk
Replied on Sep 11, 2013 - 23:19

Found it: ch_2GrAmNInVP0ccY

David Trey staff
Replied on Sep 12, 2013 - 06:34

Eva,

Your payment has been refunded.

We're sorry to hear that you've experienced these issues with our app. You're welcome to check this list: https://todoist.com/Help/timeInsert to see how many different recurrences Todoist support. As for the rest - we'll consider adding these features in future updates.


Best regards,
David