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session expired

RH

Hi,

I've just signed up today; after entering a few tasks I got an error message that the session is expired, try to login again. I clicked on OK and the message kept coming back. Same when I tried to switch off the window or reload the page. Tried it with both MS IE and Google Chrome. After numerous refreshes finally it is back again. For how long I wonder. Can you help?

Thanks, regards,
Roland

All responses

David Trey staff
Replied on Mar 01, 2013 - 20:56 UTC

Hello Roland,

Please tell me:
- Are you using Todoist in more than one tab in your browser?
- Are you using Todoist in multiple browsers simultaneously?
- Do you have any ad- or script-blocking plugins installed?


Best regards,
David

YP
Yuly Paola Campos premium
Replied on Jan 23, 2015 - 16:19 UTC

Hi David.

Im facing the same error as Roland right now. Its not working not just in my Todoist, but on some other users on my company.

What can we do?

Tyler Long premium
Replied on Jan 23, 2015 - 16:20 UTC

Same here

Buddy Reno premium
Replied on Jan 23, 2015 - 16:21 UTC

Was checking settings in todoist for mac and it just randomly gave me a 403 error. I also suddenly started to have issues staying logged in.

Tyler Long premium
Replied on Jan 23, 2015 - 16:21 UTC

Same here

DM
David McGill premium
Replied on Jan 23, 2015 - 16:21 UTC

I am getting the same behavior. I have been a premium user for months. This is the first stint of instability that I have seen in the platform. Hoping this can be resolved.

Kevin Bachelder premium
Replied on Jan 23, 2015 - 16:21 UTC

Same problem here. Using Chome extension and the website.

SL
Simon Long premium
Replied on Jan 23, 2015 - 16:23 UTC

Same issue here in Windows client and on web. Automatically signed out with no warning. Tried to log back in again, successful for a moment then automatically logged out again.

David Kent premium
Replied on Jan 23, 2015 - 16:27 UTC

I am also experiencing this problem. This is the first time I've experienced the problem and I am not using the program differently than I have any other day.

Please help as I have made todoist the central nervous system of my work flow.

Thanks!

Tyler Long premium
Replied on Jan 23, 2015 - 16:28 UTC

I've recreated the problem by repeatedly clicking the refresh shortcut shown in the attached screenshot. BTW i'm using the 'login with google account' method.

Chuck Kelley premium
Replied on Jan 23, 2015 - 16:30 UTC

We are having the same problem on 3 different computers with 3 different users. It happens on the Mac OS X client, Mac Chrome, Windows App, and Windows Chrome.

BC
Bob Chmara premium
Replied on Jan 23, 2015 - 16:34 UTC

Same, I've been actively updating tasks and it seems as if I'm often losing my session after updating a task or group of tasks. This is on OSX using both Safari and the Todoist application. I also left a session idle on a Win7 machine using Opera and when I went back to that machine, the session had expired. I've had a session open on my iPad for about 15 minutes. That session seems stable, changes made on other machines are syncing to the iPad and I can make changes on the iPad without the session closing.

Galina Skovorodnikova staff in training
Replied on Jan 23, 2015 - 16:37 UTC

Hi everyone,

Thanks for reporting this. We are very sorry for the inconvenience. We are looking into this issue right now.


Regards,
Galina

Kevin Bachelder premium
Replied on Jan 23, 2015 - 18:54 UTC

Thanks for fixing this issue. Things have been great for a while now.

Charlie Brown premium
Replied on Jan 24, 2015 - 16:09 UTC

Fixed on my end as well.