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Labels Automatically Dropping

NH

I have saved labels and for some reason, todoist (web & outlook) keeps dropping one of my labels from the task automatically.

Example:
Labels: @kelly, @touchbase

Task: @kelly @touchbase Kelly Touchbase @ 3pm

Result: @kelly gets dropped

All responses

David Trey staff
Replied on Feb 21, 2013 - 20:58 UTC

Hello Noreen,

I've tried to reproduce this issue through the latest version of Firefox on the web and on in the Outlook plugin with Outlook 2010 having Internet Explorer 8 installed (the Outlook plugin always connects through IE). In both cases both labels were saved correctly to the task you've mentioned above.

Please tell me:
- What browser are you using on the web and which version of IE do you have installed?
- When you go to the full label list (the @ query) do you see one label named "kelly" or multiple or is it written with a capital K?
- Are both labels existing (have been used before) or new?
- Does renaming the label (if existing) or adding it (if new) directly on the label list solve this issue?


Best regards,
David

NH
Noreen Husain premium
Replied on Feb 21, 2013 - 21:15 UTC

Thank you for your help David!

I am using Windows 8 IE. I noticed that this issue is ONLY occurring with this particular task.

For the @kelly label, it is working with any other task I create. But even if I attemp to recreate this task by pairing @kelly with @touchbase, that is when the issue occurs yet again.

This task will be complete today anyway, so hopefully I wont come across it during a future task.

I will ask our IT Dept to install Firefox so I will try on there as well.

Thanks again and I will reach out if this issue persists.

NH
Noreen Husain premium
Replied on Feb 21, 2013 - 21:17 UTC

Of course as soon as I posted this reply, the @kelly label showed up on my task =)