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my todoist for browser is on a page "how to label a task" and I can't back to the tasks page, what do I do?

MN

I already uninstalled the program and installed again and the page still there.

All responses

David Trey staff
Replied on Feb 14, 2013 - 23:42 UTC

Hello Michelle,

Please make sure that if you're using a bookmark, it points directly to https://todoist.com with nothing else in it. This should always redirect you to the correct start page you're using with Todoist.

You can also try to type in https://todoist.com within the URL or go directly to https://todoist.com/app?v=90#start (but please do not bookmark this URL in particular).


Best regards,
David

MN
Michelle Neves de Azevedo premium
Replied on Feb 16, 2013 - 11:19 UTC

There is no place to put this URL on the window, I already clicked with the right button too and no option appears.

David Trey staff
Replied on Feb 16, 2013 - 12:48 UTC

Michelle,

I'm sorry for the misunderstanding, I thought you're referring to the web-version of Todoist, not out browser add-ons/plugins.

If you're referring to the Todoist for Firefox plugin, please go to Firefox's Options -> Privacy and click on the "Remove individual cookies" link, search for "todoist" and remove every Todoist cookie you'll see on the list. Then reload the browser and you should be forwarded to the login screen in the Todoist plugin.

If you're referring to the Todoist for Chrome plugin, go to Chrome's Settings -> Advanced Settings -> Content Settings -> All cookies and site data and remove Todoist from this list.

If you're referring to the "Todoist Anywhere" plugin, please try to remove the Todoist cookies in the browser you're using it with or let me know what browser you're using so I can assist you with it.


Best regards,
David

AB
Andre Barro
Replied on Feb 18, 2013 - 16:14 UTC

I have the same problem but my PC.
Once I have run the PC application I have requested a help page.
Then I was unable to go back anywhere.
I did hit the escape button but since then every time I open the PC application ti keep loading for hours.
I have desinstall but the PC application keep trying to load.
Please help

AB
Andre Barro
Replied on Feb 18, 2013 - 16:55 UTC

I have solve my issue using this info, thanks

Please clarify - are you referring to the Todoist for Windows app available here: http://todoist.com/windows

If so, then please follow the instructions mentioned above. When the Todoist for Windows app is opened, it shows a small orange TD icon in the notifications area (system tray). The notifications area is placed in the bottom-right corner of your Windows system - it contains the system clock as well as a couple of icons representing the active services. One of the icons may be a small arrow which shows other icons not visible right away. This is where you will find the TD icon which you can click, log out and it will clear the app's cache, bring you to the login page within the app and then you should see your to-do list.


Best regards,
David

MN
Michelle Neves de Azevedo premium
Replied on Feb 22, 2013 - 00:24 UTC

Oh!! I got it! Thank you so much!