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Trying to start Todoist causes an unwanted termination of Safari. OSX 10.8.2; Safari 6.0.2

UG

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UG
Ulrich Geuther premium
Replied on Feb 07, 2013 - 11:34

David Trey staff
Replied on Feb 07, 2013 - 13:13

Hello Ulrich,

Please tell me:
- Are you accessing Todoist directly through https://todoist.com or a bookmark pointing to a different URL?
- At what point exactly does Safari terminate? Right after you type in the address, after you login, after you perform a certain action?
- Are you using any plugins/extensions in your browser or other software monitoring any network activity?
- Does this issue persist in a different browser (Chrome)?


Best regards,
David

UG
Ulrich Geuther premium
Replied on Feb 07, 2013 - 13:23

Hello David,

No matter how I access it - link from the daily reminder / e-mail, bookmark or typing URL directly - it terminates Safari immediately.

Other browser - don't know. Don't have one.

But it happens only on my iMac with Mountain Lion, since yesterday evening.
I have Lion on my MacBook Air, works as usual.

Thanks for you help
Best regards
Ulrich

David Trey staff
Replied on Feb 07, 2013 - 13:33

Ulrich,

Please try to clear your browser's cache. If this won't help, we would appreciate if you could try to use a different browser to confirm if the issue persists there as well to see whether it's a browser-based or system-based issue.

So far, we can't reproduce this issue.


Best regards,
David

UG
Ulrich Geuther premium
Replied on Feb 07, 2013 - 13:58

David,

Clearing the browser's cache solved the problem.

Thanks for this incredibly quick and effective help!!

Very unusual customer experience! Just great!!

Best regards from Lisbon,
Ulrich