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Sorting by Priority within the "Today" view

MO


Is it possible to do this? It appears this has been a longstanding issue since July of 2010?!!?

Simply put, I want the "Today" view / query that you have built into the product to sort all the tasks in priority order, i.e. from 1 to 4. I mean, who wouldn't want this?

Right now, I just entered all new tasks into the browser plugin version of the product. I didn't change anything or manually reorder anything. It is showing several P1 tasks, then all my P4 tasks....and then my P2 tasks!??. This makes no sense. Why is there no option / button in the Today view to "sort by priority". Am I missing something?

All responses

JB
Jeff Bruizeman
Replied on Feb 05, 2013 - 18:45 UTC

Matthew,
I believe you may be having the same issues as I am. David has been helping me with this since I asked the question a few days ago. See the link below for the ongoing communication between David and myself.

Jeff


https://todoist.com/Support/showQuestion/3906/

David Trey staff
Replied on Feb 05, 2013 - 19:04 UTC

Hello Matthew,

As Jeff said - there seems to be an issue which so far we cannot reproduce and therefore we can't identify it.

By default, all tasks in this view should be automatically sorted by due time first (so tasks that have dates such as "today at 12pm") and then by priority.

Please tell me - how did you set the priority for each task? By typing !p1, !p2, !p3 or !p4 within the task name or by right-clicking on the tasks after you've added them? Also, did you always use the "Quick Add" option or added these tasks from within the project?


Best regards,
David

MO
matthew oates
Replied on Feb 05, 2013 - 21:30 UTC

Your customers don't seem to have a hard time reproducing this issue. And, in fact, I had the same issue when I first tried your product 2 years ago. It's a bit frustrating to see the same issue exists because your product is so superior in every other way.

In any event, I added the tasks using the "+" button in the browser plugin product. I did not add them from within projects. These were brand new tasks I added from scratch. I then went back and right clicked on the individual tasks to assign priorities. I tried hitting the "refresh" button on the plugin but it didn't change the sorting within the "today" view. I even tried logging out and back in.

The only thing that DID seem to work is when I synced my tasks to the Android version of your product, they sorted correctly on my phone and, subsequently, synced that correct sort order back to the browser plugin version.

I wouldn't think this would be hard to duplicate and, in fact, I would be happy to do it for you. I'll film the entire the process, and send it to you. Would take me all of 4 minutes to duplicate it.

David Trey staff
Replied on Feb 06, 2013 - 00:05 UTC

@Matthew,

Unfortunately, we still can't find any way to replicate this issue. I've just added multiple tasks due today, then assigned priorities to them and they were placed in the correct order just as I was choosing each priority in real-time.

I've made a short screencast adding 5 test task, assigning priorities and going to the 7 days view: http://screencast.com/t/5iB93dZJfvu

It works this way in multiple browsers, across all plugins and changing a priority of a task that already has one will also correctly move it to the right position.

---

@Jeff

The tasks which I've postponed to today maintained their order today.

Clearly this issue is present, but without being able to recreate it even once, the only option which could help us to identify it would be to check it on your account. Due to our strict privacy policy, we never access anyone's account without clear permission, therefore - Matthew and Jeff, if you're OK with this, please let us know if we can check the status of your accounts to see what may cause this issue. We hope that the properties of the affected tasks may reveal the source of this problem.


Best regards,
David

MO
matthew oates
Replied on Feb 06, 2013 - 00:26 UTC

Well, one big difference is that I was *only* using the "Today" view, not the 5 or 7 day view that you showed in your screen capture. And yes, you are more than welcome to access my account directly to see if there is a discrepancy. I'm using a Chrome browser, and originally the browser plugin app....not the browser page interface.

David Trey staff
Replied on Feb 06, 2013 - 00:31 UTC

Matthew,

I just tried to reproduce it again, using the Chrome plugin and only using the "today" view. Also the "today, overdue" view, then added tasks from within multiple project, sub-project, with or without labels, different due dates, postponing them etc. All to no avail, it always sorted correctly.

We will check the status of the tasks on your account.


Best regards,
David

JB
Jeff Bruizeman
Replied on Feb 06, 2013 - 02:13 UTC

David,
You may gladly access my account. I recently used the drag and drop to move all my tasks to 'tomorrow'. If I query 'tomorrow' all the tasks are in order of priority. What will likely happen is that they will not be in order when I log in tomorrow morning and click on the 'Today' query.

Thanks,
Jeff

JB
Jeff Bruizeman
Replied on Feb 06, 2013 - 12:17 UTC

David,
Not sure if anything was done last night, but when I logged in this morning all my Tasks were in order by Priority in the 'today' view.

Jeff

David Trey staff
Replied on Feb 06, 2013 - 12:26 UTC

Jeff,

Thank you for the information. We haven't changed anything on our end yet.


Best regards,
David

Jamie premium
Replied on Feb 09, 2013 - 14:31 UTC

I'm experiencing the problem today. I had a number of items left over from yesterday and changed the due dates to today. Now those items appear before the items that were previously scheduled for today.

The order is this: there are several P2 items, then some P3 items, then 2 more P2 items followed by some P4 items and some P1 items beneath those.

If I were to guess, based on what I see, I'd say that somehow the old due dates (past due before I changed them) are being used to sort those items before items that were simply due today and not carried over from yesterday.

David Trey staff
Replied on Feb 09, 2013 - 18:43 UTC

Hello Jamie,

We're looking into this issue and we hope to fix it soon. For now, please tell me - does force-reloading the view with Ctrl+F5 show the tasks in the correct order?


Best regards,
David

Jamie premium
Replied on Feb 09, 2013 - 21:02 UTC

It didn't. I ended up manually re-sorting the tasks.

Mark Davis premium
Replied on Feb 10, 2013 - 18:02 UTC

Hi. I have the same issue..fairly minor. I have a p4 in my p2s and a p4 in the middle of my p4s.

I typically add tasks directly into the browser FF on Windows. At the moment I am using my Mac at home. So, cntrl-F5 is not available to me.

I'm open to any suggestions. <Love the product in general.>

David Trey staff
Replied on Feb 10, 2013 - 19:15 UTC

Mark,

Command+R should have the same affect as Ctrl+F5. If this or clearing the cache doesn't work, please try to reorder your tasks by priority manually. We're sorry for the inconvenience, we're working on fixing this issue.


Best regards,
David

BJ
Brett Juilly
Replied on Feb 11, 2013 - 15:54 UTC

I have the same issue: in my "today" view, I the order is Red, Light Blue, Red, Dark Blue, Red. As a programmer myself, I think it's an issue of priority vs. "dragged position" on recurring tasks. Here's an example:

I have several recurring tasks on which I've set the priority. Some days, I drag them around to reorder them. A few days from now when the tasks come up again, they have BOTH the priority information AND the information from when I dragged them around, and that messes up the order. This would especially happen when (for example) Monday's Today view shows "MWF" recurring task, an "Every Monday" task, and a "Every Day" task.

David Trey staff
Replied on Feb 11, 2013 - 16:21 UTC

Hello Brett,

Reordering prioritized tasks manually does indeed overwrite the automatic priority sorting. Please sort all your tasks by priority manually and it should solve this issue and further tasks should then be added in the correct places according to their priority.


Best regards,
David

BJ
Brett Juilly
Replied on Feb 11, 2013 - 17:01 UTC

I would love to see a button on the Today view that will group tasks by color priority, and secondarily by the priority they were dragged to in the past. :)

Plus, I have an example I want to describe. (Please bear in mind that I'm a programmer so I'm used to troubleshooting logic problems!) Suppose I create 2 tasks for Monday. I set both their priorities at light blue (I think that'd p3). I make the second task recurring every day. Then I take the second task and drag it to the first position. I would assume you've programmed it so that it gets "drag-priority" 1 at that point!

I create 10 more tasks for Tuesday. I mark them all red or dark blue, which are HIGHER priority than the light blue task from today. When Tuesday comes, I click on the Today view. I think that Monday's recurring, light-blue task with the "drag-priority" of 1 will appear at the top of the list!! (You wrote that "reordering tasks manually does indeed overwrite the automatic priority setting").

Unless drag-priority of recurring tasks get dropped every day, or there's some other algorithm you use to merge recurring tasks from different days that have been dragged around (reordered), I suspect that that might be a cause of this problem. :)

David Trey staff
Replied on Feb 11, 2013 - 18:58 UTC

Brett,

Generally, the manual reorder of a prioritized task will set the point where tasks with the same priority will be added. That said, if you move your p3 tasks above your p1 tasks, each new p3 task will be added to the group where you've put them.

If you prefer to prioritize your tasks more efficiently, we recommend to use due times. If you set one task to "today at 13:20" and another one to "today at 13:50", then the first one will be above the second one regardless of what priority it has as due times put tasks at the very top (both would be above all p1 tasks that don't have a due time.

This way you could schedule your tasks precisely and use priorities as a secondary property only for a few tasks in case they need to be rescheduled.


Best regards,
David

MO
matthew oates
Replied on Feb 11, 2013 - 19:41 UTC


You must be joking.

So, what you're saying is, in order to get the priority system to work the way it is supposed to, we now have to go in every day and set a "due time" for every task. You can't possibly be suggesting this as a viable method.

Please guys, instead of giving rationalizations for how this isn't working or blaming your users for "using the system incorrectly" just :

1) Admit that it's broken
2) Fix it already.

Your product is so superior in every way, I don't see how you can tolerate a bug as obvious and annoying as this one for the user experience. It's a major pain.

It seems like that best way to fix this would be just to create a "Sort by Priority" button / option for the Today view. Have it reset everything to the color priority order. Done.

BJ
Brett Juilly
Replied on Feb 11, 2013 - 19:59 UTC

Thanks Matthew. I agree that Todoist is generally an EXCELLENT (and very inexpensive!) tool, but that a "Sort by Priority" button would be a big help. And probably easy for you guys to program. :)

David Trey staff
Replied on Feb 11, 2013 - 19:59 UTC

Matthew,

We're not suggesting incorrect usage. If you don't add times to tasks, the system should sort them automatically by priority. We're aware of the bug causing it not to work and we're working on fixing it.

In the meantime, to inform about other methods of influencing the task order, I've mentioned the option to assign due times to tasks. We're very sorry for the delays in fixing this issue and any inconvenience it has caused you.


Best regards,
David

MO
matthew oates
Replied on Feb 11, 2013 - 20:02 UTC

OK, that's a fair response David. I'm glad to hear that you're working on it. I have no doubt that your solution will be as brilliant as the rest of your product is.

MO
matthew oates
Replied on Feb 14, 2013 - 19:12 UTC

David, not to be a pain but any ETA on when you think this might be addressed / fixed?

Thanks!

David Trey staff
Replied on Feb 14, 2013 - 19:29 UTC

Matthew,

Unfortunately, it's difficult to tell. This seems to be a quite complex issue. We're working on it, but we don't know when we'll have a final permanent fix. We're sorry for the inconvenience.


Best regards,
David

Jamie premium
Replied on Feb 14, 2013 - 19:36 UTC

It really shouldn't be that complex, though. It seems like priority and due date/time should take precedent over anything else when it comes to the Today view. I can only see manual ordering making sense as it applies to other tasks of the same priority--but never appearing above items of a higher priority.

MO
matthew oates
Replied on Feb 14, 2013 - 19:38 UTC

Agreed! I really don't need to move task priorities manually in the Today view.....that's the point; it should do it for you.

BJ
Brett Juilly
Replied on Feb 14, 2013 - 19:54 UTC

Jamie described my expectations perfectly too.

David Trey staff
Replied on Feb 22, 2013 - 20:31 UTC

Hello,

This issue should now be solved. Please try to log out and back into Todoist and try to reproduce this issue and let us know if it persists.


Best regards,
David

MO
matthew oates
Replied on Feb 22, 2013 - 22:52 UTC

wow, that would be awesome. I'll let you know tomorrow when my tasks roll over. That's usually when I have the problem.

BJ
Brett Juilly
Replied on Feb 23, 2013 - 01:25 UTC

Looks fantastic so far! Thank you SO MUCH for handling this so quickly! :D

MO
matthew oates
Replied on Feb 23, 2013 - 16:32 UTC

AGREED!

David this is looking great so far. You guys are truly the premier Task management software now! Awesome job!

BJ
Brett Juilly
Replied on Feb 23, 2013 - 18:41 UTC

Well, it messed up for me just now. Shoot.

I'm in the "Today" view. There are a few items from Yesterday at the top of the screen. 3 are Red priority, 1 is Dark Blue priority, and several are Transparent priority. When I changed one of Yesterday's Transparent priorities to Dark Blue, it jumped to the TOP of the Yesterday section (above the Red priority).

David Trey staff
Replied on Feb 23, 2013 - 21:45 UTC

Hello Brett,

Thank you for this information, I've passed it to the developers.

Please tell me - did you ever reorder any tasks on the "today" view?


Best regards,
David

BJ
Brett Juilly
Replied on Feb 24, 2013 - 01:41 UTC

I can't say for sure. I'm pretty sure I haven't reordered any tasks in the "Today" view since I joined this thread. However, I did change the priority of several tasks.

MO
matthew oates
Replied on Feb 24, 2013 - 14:45 UTC


Well...bummer. I spoke too soon. I woke up today, CTRL-Left clicked all my tasks and hit "Do It Today" from the selection at the top (in order to move them today), and it ordered all my tasks *almost* correctly. Unfortunately, it put one of my Red (p1) tasks below all my Light Blue (p3) tasks. I had not manually reordered this task at any time.

MO
matthew oates
Replied on Feb 24, 2013 - 14:49 UTC

However!

When I select this errant task, set it to P2, then reset it to P1 (by right clicking on the colored box and selecting Priority 2 etc), it suddenly sorts correctly. Not perfect, but somewhat salvagable

David Trey staff
Replied on Feb 24, 2013 - 14:59 UTC

Matthew,

Thank you for this information. Unfortunately, the fix we've implemented recently may not affect tasks that might have been sorted incorrectly in the past.

If you've rearranged them to the right position now, it should work as expected from now on. Please let us know if that won't be the case.


Best regards,
David

MO
matthew oates
Replied on Feb 24, 2013 - 15:01 UTC

Ah, maybe that's it. This *was* a long-standing task that I had entered quite a while ago and kept rolling over. I'll keep my eye out for that.

Mark Davis premium
Replied on Mar 09, 2013 - 03:33 UTC

The 'today' and '7 day' view seem to sort perfectly now. However, within projects there can still be some very odd sorting, like all P3s above P2s. Or, a P4 at the top. Some of mine may have been manually sorted but something's not working.

Almost there. A definite improvement.

David Trey staff
Replied on Mar 09, 2013 - 12:16 UTC

Hello Mark,

Please tell me:
- Does clearing the cache and the offline app data solve this issue?
- Are all tasks that you're referring to in this project on the same indent level? Please note that a sub-task structure is sorted separately within a parent task.
- Does the issue persist after you've reordered your tasks?


Best regards,
David

Mark Davis premium
Replied on Mar 09, 2013 - 14:46 UTC

Hi David,

How do you clear the 'offline app data?'

I'm willing to experiment for you if you give me instructions.

My setup is using Firefox on Mac and Windows, Safari sometimes on iPad, and app on iPhone and iPad (sometimes). I know how to clear the cache on FF.

The out of order tasks are at the same level, and have not always been manually reordered, e.g. one unordered and new p4 was at the top of all priorities for one project.

-Mark

David Trey staff
Replied on Mar 09, 2013 - 14:57 UTC

Mark,

On Firefox, you can clear the application data in Options -> Advanced -> Network. Here, you can clear the cache, but also, below this option, you will find "Offline Web Content and User Data" and here you can clear it or remove todoist.com from the list of apps storing offline data.

Then, please go to Todoist directly through this URL: https://todoist.com (make sure you don't have any bookmarks pointing to a different URL) and choose "Allow" when Firefox asks you for permission to store offline data.

Now please try to use the "sort by priority" option and let me know if the issue persist. If it does, try it in Firefox's "Private Browsing" mode.


Best regards,
David

Mark Davis premium
Replied on Mar 10, 2013 - 22:06 UTC

Hi David, I took some time before replying because I wanted to thoroughly test it out.

I give you an "A." I am so happy to see everything sorted by priority with date I must be a total geek.

The cache and offline data clear worked in Firefox for both Mac and Windows. The first time I checked it I had to sort by priority, then date, to have everything sort correctly, but now that does not seem to be needed.

The only thing that fell short of an "A+" is I have a P2 task created today that is due at 20:30 that sorts ahead of the P1s both in the project, and today view. You should be aware of that.

Like todoist enough to write a blog about it http://blinkassociates.com/blog/new-years-resolution-to-do-cloud/

David Trey staff
Replied on Mar 10, 2013 - 23:29 UTC

Hello Mark,

We're glad to hear that you like our app and that the sorting works for you mostly now. Reg. the one task that doesn't want to sort properly, please tell me - is there anything specific about this task? Was it added through a mobile app, through the Quick Add feature or was its priority changed etc.?

If not, please try to change its priority to 1 and then back to 2 and if this won't work, put it in between other P2 tasks on the project list and then see if the sorting will affect it.


Best regards,
David

Mark Davis premium
Replied on Mar 11, 2013 - 01:15 UTC

The troublesome task was added via the website.

I changed the priority to P1, but when changed back to P2 it still went to the top (with the time). When I manually moved it and then sorted by date it went to the top. "S" in today view also moves it to the top. Deleting the time makes it sort with the other P2 tasks.

JB
Jeff Bruizeman
Replied on Mar 11, 2013 - 12:22 UTC

Morning David,
The Today sorting has been working good up until today. This morning I updated about 13 tasks using the multiple select and then clicking on 'Do it Today'. The 1st task listed under 'today' is a priority one, followed by 10 priority twos, then 3 priority threes, then 2 priority twos, then 7 priority ones and finally a priority 4.

Thanks,
Jeff

David Trey staff
Replied on Mar 11, 2013 - 12:38 UTC

Hello,

@Mark - If you're referring only to the "today" view, then it's normal for a task with a time to be on top. All tasks on this view are sorted primarily by time and then tasks without a time are sorted by priority.

@Jeff - Please tell me, is this new order persistent now or does force-reloading the page with Ctrl+F5 change the order? Also, before you've updated these tasks, were other tasks with priorities that were already listed under "today" in the correct order?


Best regards,
David

JB
Jeff Bruizeman
Replied on Mar 11, 2013 - 12:46 UTC

David,
Unfortunately I already changed the order but before I did I clicked on 'Normal' and then back on 'today' thinking that they would reorder themselves properly. They did not. I believe the tasks listed in 'today' were in the right order, but I do remember that the overdue tasks were not in order.

Jeff

Mark Davis premium
Replied on Mar 11, 2013 - 13:30 UTC

David-

Thanks for the clarification. I can understand that logic, though I would have expected sorting to be priority first, then time.

Working perfectly then!

-Mark

David Trey staff
Replied on Mar 11, 2013 - 23:45 UTC

@Jeff - it is possible that some tasks might have been affected by the older issue that we've experienced reg. sorting by priority and unfortunately, the fix might have not affected all tasks. We're sorry for the inconvenience and if this issue occurs again even for new tasks, please let us know.

@Mark - The "today" or "7 days" views are primarily date views so the main sorting is by date then time, but you can view tasks with a certain priority by typing p1 within the search box. This will show tasks with the first priority and they will be sorted by date. We recommend that you set a custom filter for your Todoist start page including both options. Please go to the Settings -> General Settings, choose "Custom query" from the drop-down menu in the "Start page" and type:

tod, od, p1

as a query. From now on, each time you open Todoist, you will see overdue tasks, today's tasks and then all tasks with the top priority. You can also set any other custom query as default this way.


Best regards,
David

Mark Davis premium
Replied on Mar 12, 2013 - 01:53 UTC

David-

Thanks for the tip. I use those types of search often, but I didn't know I could set the start page, so that's useful, thanks.

One thing that would very helpful to query would be by project. Right now I tag all my work todos @work since I can't search within project. So, I spend a lot of my work day within od, tod, @work. I could probably almost do without projects and just use tags exclusively, but sometimes I forget to add them to @work, which is a nuisance.

-Mark

David Trey staff
Replied on Mar 12, 2013 - 12:20 UTC

Mark,

Thank you for your suggestion, we will surely consider implementing such feature in the future. You can vote for this request in our Votebox: http://todoist.com/Vote/showProposal/49/


Best regards,
David

MO
matthew oates
Replied on Mar 12, 2013 - 21:08 UTC

OK, not sure if you changed something, but my Today view has been working brilliantly up until this morning. Now the priorities are all skewed again. I don't have any times associated with my tasks, and I have not manually moved their order. I selected everything with CTRL-click and hit "Do It Today" and suddenly everything is out of priority order. I have a P1, the P2, P2, P3, P3, and then four P1's.

Do you guys change something? Because it was working fine until about an hour ago.

Mark Davis premium
Replied on Mar 12, 2013 - 21:35 UTC

I'm sorry to report my today view is also wacky after moving a bunch of tasks to 'do it today' as above. It's meticulously sorted in P1, P2, P4, and then P3 order.

MO
matthew oates
Replied on Mar 12, 2013 - 21:37 UTC

Yep, mine is meticulously in P2, P3, P1 then P4 order. Even when I add brand new tasks they sort in this order. Can't seem to change it. Help!

David Trey staff
Replied on Mar 12, 2013 - 22:21 UTC

Hello,

We haven't made any changes and we still can't reproduce this issue.

I will pass your reports to the developers, though. For now, please try to reorder your tasks by priority manually and let me know if the issue recurs again.


Best regards,
David

MO
matthew oates
Replied on Mar 13, 2013 - 12:56 UTC

David,

Unfortunately, we're back to square one. After manually re-ordering my tasks yesterday into the right priority order, I opened Todoist this morning and my tasks in my Today view are all over the place in terms of priority. HIghly annoying, especially given the fact that it was working *perfectly* for the last several weeks.

You guys are more than welcome to log into my account to see what's happening. I will leave the priorities alone today. I know you said you haven't changed anything but why would it work perfectly for weeks and then suddenly go haywire on the priorities?

Thanks again for looking into this. It's really the most important and crucial feature of my Today view.

David Trey staff
Replied on Mar 13, 2013 - 13:08 UTC

Hello Matthew,

We're very sorry for the inconvenience, but we haven't changed anything lately and in all our tests, the priority sorting works fine. Without having a reliable way to reproduce this issue so that we can see a clear pattern of what exact action changes the order of these tasks, we cannot identify or fix the source of this issue.

We will try to investigate your particular case and we hope we figure out what's causing this.


Best regards,
David

Mark Davis premium
Replied on Apr 17, 2013 - 03:12 UTC

Hello David, etc-

This is still a mystery to me. Early in March sorting was perfect within projects and days. Now it is all over the place. Projects tend to sort almost correctly. Frequently if I sort by priority, then date, everything falls into place. However when I look at the days (today, tomorrow), 99% of the time at least something's out of place - usually a high priority task at the bottom. I can't discern a pattern but there's a hint that tasks postponed or recurring are more problematic. The problem is worse on Windows than Mac.

Is it time to clear the cache again? Any other suggested fixes?

David Trey staff
Replied on Apr 17, 2013 - 11:38 UTC

Mark,

Please try to clear the cache and see if it solves the issue. In case of the Windows and Mac apps, please use the app's Logout option which will clear the cache of this app (in Windows it's accessible through the TD icon in the notifications area and on Mac through the TD icon at the top-right of the menu bar).

Unfortunately, we still can't reproduce it. If you notice that this occurs only to tasks with a certain date formula or only those you postpone, please let us know. Also, how do you postpone a task? Using "Postpone", "Do it today" or dragging & dropping it to the other day (which will indeed cause it to be placed in a different position - where you've dropped it).


Best regards,
David

Mark Davis premium
Replied on Apr 17, 2013 - 13:28 UTC

Thanks David, I will try and get back to you.

I am 90% browser based - both Windows and Mac. I postpone or do it today to moving tasks. However, I don't do that with repeating tasks as I know that screws up the sequence. For those I let them age until I do them.

Mark Davis premium
Replied on May 01, 2013 - 14:45 UTC

Hi. I cleared the cache and offline data for both windows and mac and it worked for a day. Now, it' mostly there, but some issues. In one project view I have a p2 I created loser than a p3 previously created. The 'today' view, seems perfect however, so this is a definite improvement.

I was thinking of disabling offline data, as this would not be important to me. (I would use iPad.) What do you think of that?

David Trey staff
Replied on May 01, 2013 - 17:54 UTC

Hello Mark,

Unfortunately, without having even one way of reliably reproducing this issue so that we can repeat certain steps and it would always break the priority order, there's not much we can do. If there's anything in particular that you can do to trigger it - please let us know.

As for offline data - if possible, please try to allow it. Even though Todoist should work without it, we recommend to have it on for improved performance and prevention of data loss.


Best regards,
David

Mark Davis premium
Replied on May 01, 2013 - 21:18 UTC

Ok. Here's one pattern from today:

- I created several tasks for tomorrow with different priorities in one project - "work."
- I postponed a host of todos that didn't get done today to tomorrow.
- Within the project, all the new todos are listed below all the todos that were postponed. So, There's a set of task in descending priority order, and then another set in descending priority - except they all all the same day so they should all be sorted by priority.

The 7 day view does seem to sort correctly.

So, perhaps you can reproduce this.

David Trey staff
Replied on May 01, 2013 - 22:23 UTC

Mark,

Yes, this can be reproduced if you're within a project, postpone tasks in this project and don't reload the page - then all tasks will stay in the order as they were as this action will not automatically change the order in the project unless you use the "sort by priority" option again.

Please clarify - in what view did you postpone these tasks and what exact steps did you follow to trigger this issue (that is - did you reload the page, use any sorting option, how did you postpone them, one-by-one or with multi-select)?


Best regards,
David

Mark Davis premium
Replied on May 02, 2013 - 02:01 UTC

Hi. I was viewing within a project. Multi-selected tasks I couldn't get done today (non-repeating) and postponed. The I sorted by date. Sometimes I sort by priority, then date as this seems to fix some sort issues - but not this time.

Mark Davis premium
Replied on May 16, 2013 - 14:48 UTC

Guy, I like your product very much and even wrote a blog post about it http://blinkassociates.com/blog/new-years-resolution-to-do-cloud/

However, this sorting issue is becoming a deal breaker for me. I've cleared caches and nothing help. I routinely have high priority tasks at the bottom of the projects and days. There is no clear pattern to this, sometimes these out of order tasks are recurring, sometimes brand new. If I can't get a fix for these issues I'm going to start looking at other solutions again, which would be a shame. Simply put - the sorting doesn't work.

David Trey staff
Replied on May 16, 2013 - 17:52 UTC

Hello Mark,

We're sorry to hear that, but unfortunately, we can't reproduce this issue under any circumstance and we've tried every possible option of moving, postponing, rescheduling and re-prioritizing tasks that we could think of.

If you'll notice any pattern to this issue - if any of these tasks have something in common, please let us know as without being able to reproduce it even once, there's no way of telling what may cause this and the code responsible for sorting seems to be fine.


Best regards,
David

BJ
Brett Juilly
Replied on May 16, 2013 - 19:15 UTC

I appreciate that you guys don't look at people's tasks without their permission. Seems like you should create a "text free" view for your own testing, so a person's tasks just appear as objects without any private information (text) on them. That way, when somebody like Mark (or me) reports this bug, you can immediately go into their task list and investigate without viewing any private information.

BTW, I've had this same sorting problem myself, and I just live with it. I can't find a repeatable pattern either.

MO
matthew oates
Replied on May 16, 2013 - 22:40 UTC

Mark, I'm gonna have to side with you on this. The problem has gotten *much* better I have to admit over the last several months, but it still occurs randomly and without any observable cause.

The standard reply for the last year has been "we can't duplicate the problem". Well, I'm sorry but that is starting to not cut it. Anyone who *actually uses* this product every day can't help but run into this problem. I guess I would have to ask the developers "are you actually using your own product on a daily basis?" Because if so, you're going to see this happen.

MO
matthew oates
Replied on May 16, 2013 - 22:53 UTC

To follow up on my last comment, I guess what I'm trying to say is that I think this is a problem that occurs from *cumulative* use, and builds up over time. Therefore, it probably cannot be duplicated in an isolated, single test environment. I usually see these things start happen after continual use of, say, a weeks worth of daily entering and updating tasks, projects, labels, priorities, etc. Maybe 2 weeks.

David Trey staff
Replied on May 16, 2013 - 22:58 UTC

We're very sorry for the inconvenience, we will try to observe the copies of your accounts (completely anonymous, with blank fillers replacing real data, as Brett suggested) and hope to find the source of this issue.

Matthew, we use Todoist all the time and it never happens to us and so far, we've had about 10 reports about this issue out of 600,000 users. Therefore, it seems to be very rare and must be triggered by certain very specific steps.

Again, on the back-end, we couldn't find any bugs and based on our daily use of Todoist for many years, we haven't experienced it yet.


Best regards,
David

BJ
Brett Juilly
Replied on May 17, 2013 - 05:36 UTC

David, I want to say thank you. The comments from the ToDoist staff are always understanding, helpful, sincere, and professional. I always get the feeling that you're concerned about any issues we encounter and that you are actively trying to resolve them.

:)