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Entered Dates Keep Changing

The dates for what I enter for my task keeps changing.

If I enter "Every Tuesday" it keeps switching to Wednesday, if it's Wednesday it changes to Thursday and so forth.

I keep changing it back but it keeps going to the wrong day. This is quite a stupid problem that makes your service un-usable. What is going on?

Also, your Chrome Extension never works either, the little number that states how many you have to do, always shows 0.

All responses

David Trey staff
Replied on Feb 05, 2013 - 12:31 UTC

Hello Brendon,

Please tell me:
- What time zone are you in currently?
- Is it the same time zone as you have selected in Todoist's Settings and on your computer?
- Have you ever traveled between time zones recently and added or edited any tasks while being in a different zone?

Regarding the Chrome extension - do you have 0 overdue tasks or tasks due 2 days from now?


Best regards,
David

Brendon Wadey staff
Replied on Feb 05, 2013 - 12:33 UTC

I just checked the settings and my timezone were not correct, but I did change it before, it changed back to the wrong one.

If I click on the extension, and see all my tasks, it will then show the amount of tasks due today. After a few minutes, it will go back to 0. These are all tasks due the day of.

David Trey staff
Replied on Feb 05, 2013 - 12:42 UTC

Brendon,

Thank you for this information. Please make sure you now have the correct time zone selected (and the correct time and timezone settings on your computer) and we will try to address this issue by running a script which should fix the due dates on your account.

We're also working on a permanent fix for this bug. Sorry for the inconvenience.


Best regards,
David

Brendon Wadey staff
Replied on Feb 05, 2013 - 12:46 UTC

Good to hear, and thanks for the quick support.

David Trey staff
Replied on Feb 05, 2013 - 18:24 UTC

Brendon,

All your due dates should now be fixed on your account.


Best regards,
David

Brendon Wadey staff
Replied on Feb 05, 2013 - 18:26 UTC

Yes they are.

Though the problem with the Chrome extension showing 0 until clicked on has now changed.

It's showing more then what it should, for example I have 8 to do right now, it's showing 24 until I click on it.

David Trey staff
Replied on Feb 05, 2013 - 18:52 UTC

Brendon,

Please try to clear Todoist's cache/storage by going to Chrome's Settings -> Advanced Settings -> Content Settings -> All cookies and app data and removing todoist.com from this list. Let me know if the issue persists afterwards.


Best regards,
David

Brendon Wadey staff
Replied on Feb 05, 2013 - 19:19 UTC

There is no option for All Cookies & App Data, and the only option related to app data would remove all the data from all my apps installed, which I do not want to do.

I cleared the cache and it didn't help.

David Trey staff
Replied on Feb 05, 2013 - 19:24 UTC

Brendon,

When you click on the "Content Settings" button when using the "Show advanced settings" link, a popup will appear and in the top "Cookies" section below a couple of selections, there are two buttons one of which says "All cookies and site data". When you click on it, you can use a search bot there - search for "todoist" and remove it from the list and let me know if the issue persists.


Best regards,
David

Brendon Wadey staff
Replied on Feb 05, 2013 - 19:47 UTC

Yup,

That seems to have fixed it.

Thanks for all the quick help!

You guys are awesome!

E
Emily
Replied on Feb 06, 2013 - 00:39 UTC

Hi. I'm also having the same issue...all of my dates keep getting pushed forward a day - across the board. I'm using Firefox and wasn't able to use these instructions to try to fix the bug.

Thanks in advance for your help!

David Trey staff
Replied on Feb 06, 2013 - 00:40 UTC

Hello Emily,

Please tell me:
- What time zone are you currently in?
- Is the same timezone selected in your Todoist Settings and on your computer?


Best regards,
David

E
Emily
Replied on Feb 06, 2013 - 00:42 UTC

Hi David:

I'm in PST - which is consistent across ToDoIst settings and my computer settings.

Thanks!

Emily

E
Edics premium
Replied on Feb 07, 2013 - 14:46 UTC

Hi,

I have a similar problem.

Since Todoist has been updated to support french, everytime I type a time for a due date or a recurring date, it seems the system does not understand the time I am typing...

For example, if I type "ev tue, thu @ 08:30", the system will translate it as "tous les mardi, jeudi à 8 : 30"...
BUT, the actual reminder will only triggers on tuesdays at 8am !!!

Could you please help me ?
It used to work as a charm before french support...

Thank you in advance.

Best regards

David Trey staff
Replied on Feb 07, 2013 - 14:57 UTC

Hello Edics,

You can use French due dates on the French version of our app.

We will try to reproduce this issue, but for now, as a workaround, please try to set an absolute reminder with the due date "ev tue, thu @ 08:30" by typing:

<remind ev tue, thu @ 08:30>

within the task name.


Best regards,
David

David Trey staff
Replied on Feb 08, 2013 - 17:57 UTC

Hello Emily,

The due dates on your account should be fixed now.


Best regards,
David

D
Dan premium
Replied on Oct 19, 2014 - 16:21 UTC

Old string but same problem. Home is Mountain time, but currently in Europe and all three devices set to Berlin. Items keep jumping ahead a day. Two devices are iPhone and iPad; web is via Mozilla Firefox.

Please reset, help if you can.

Also, is it best not to change timezones when traveling? I do so often.

Thanks.

Clyde Romo staff
Replied on Oct 20, 2014 - 03:02 UTC

Hi Dan,

It's okay to change timezone as long as you've done it for every other device. Can you please give me the screenshot of the timezone setting of you iPhone, iPad and your computer. That way, I can give it as proof that your account is set properly yet you're still running into this issue.


Regards,
Clyde

D
Dan premium
Replied on Oct 20, 2014 - 05:57 UTC

Here are the three settings screen shots, plus one more. Please note that
my PC is not set to local time, although web ToDoist is:

iPhone time: local (currently Germany)
iPhone ToDoist: Germany
iPad time: local/Germany
PC time: MST (I do not change this when traveling, otherwise interferes
with Outlook calendar)
Web ToDoist on PC: Germany

Note two screen shots from PC. ToDoist asks me to set to MST when I
start. I decline, to keep ToDoist in Germany time like other devices. I
suspect this is part of the cause?

David Trey staff
Replied on Oct 20, 2014 - 12:14 UTC

Hello Dan,

Yes, having any inconsistency in either the time zone in Todoist and on any device you use it on will always cause issues. That said, the only solution would be either to adjust the time on your PC or never use Todoist on this machine.


Regards,
David