+ Add Question

Windows app not loading

U

I had attempted to view archived/completed tasks, but was sent to a screen to upgrade. It locked in that screen. When I closed and tried to re-open it is stuck on loading. I uninstalled the app and then re-installed, and it's still doing the same thing.

All responses

David Trey staff
Replied on Jan 31, 2013 - 14:04

Hello Alexis,

Please click on the TD icon in the notification area (system tray) and choose "Logout". This should redirect you back to the login screen and once you log in, you should no longer see this screen.


Best regards,
David

U
Unknown
Replied on Jan 31, 2013 - 15:23

This does not seem to be an option. I see the TD icon in the upper list. It gives me a drop down with:
Restore (not hilited)
Move
Size
Minimize
Maximize (not hilited)
Close

Next to that it says "Loading Todoist"

In the main screen area it has the logo and the never ending loading image.

That's it. No way to log out. Keep in mind I uninstalled the app from my computer and re-installed it, and I was never sent to the log-in screen...just loading loading loading...

David Trey staff
Replied on Jan 31, 2013 - 16:32

Alexis,

The TD icon you're referring to is placed in the upper-left corner of the app window, but I was referring to the icon in the notification area (system tray). In the bottom right corner of your screen, you should see the time or date and time of your system along with one or more icons. There will most likely be an arrow icon hiding other system tray icons. One of them will be an orange TD logo. Click on it and choose "Logout".


Best regards,
David

U
Unknown
Replied on Jan 31, 2013 - 16:38

You are awesome. Please excuse my temporary idiocy.

All is well.