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security certificate error

C

I need some help, i downloaded this addon for use in outlook 2007 and when i put in the username and password it wont let me through it gives me security certificate error and wont let me through is it a setting within outlook? i have the lastest version of IE and i can open todoist through any browser it's just when I try to access it through outlook. Any answers?

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MF
Markus Frank premium
Replied on Jan 31, 2013 - 05:07

Hi,

I have the same problem as Chris.

It seems there is a problem with the security certificate from todoist.

Anyway, I was able to handle it via manually add todoist under "add in configuration" in extra menu of outlook.

But you have to do it every time after restarting outlook for some reason - which is pretty bugging.

Maybe there is some other solution?

best regards

Markus

David Trey staff
Replied on Jan 31, 2013 - 05:55

Hello,

Please try to close Outlook, then go to Internet Explorer's Internet Options -> Content and use the "Clear SSL state" button. Close IE, reopen Outlook and let me know if this solves this issue.


Best regards,
David

MF
Markus Frank premium
Replied on Feb 03, 2013 - 16:07

Hi David,

that doesnt help.

It's really bad, because the plug in isn't working anymore...

best regards

Markus

David Trey staff
Replied on Feb 03, 2013 - 16:54

Markus,

We're sorry to hear that. We still can't reproduce this issue. Please tell me - is Internet Explorer on your computer up-to-date (for Windows XP, it should be the latest IE8. Win7 - IE9 and Windows 8 - IE10)? Are you behind a firewall or using a proxy server (or any other security software)?

We would appreciate if you could send us a screenshot showing the issue as it occurs to david@doist.io


Best regards,
David