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windows

C

hi,
i work for a company and i have outlook 2007 and when i try to log into todoist i get a security certificate error and when i click continue anyways it just goes to a blank screen

All responses

David Trey staff
Replied on Jan 30, 2013 - 17:33

Hello Chris,

Our Outlook plugin always uses Internet Explorer's settings to connect to Todoist. Please make sure you have the latest version of IE installed on your system and try to add todoist.com and cloudflare.net (an Amazon Web Service) to the trusted site list and let me know if it solves this issue.

If not, please tell me - are you behind a firewall or is your company using proxy servers or in any way blocking certain connections? Can you access Todoist at http://todoist.com directly through Internet Explorer?


Best regards,
David

C
chris
Replied on Jan 30, 2013 - 17:37

ok yes i have the latest version of IE and I can access todoist from any browser. I don't know if it has something to do with outlook i even deleted all my cache and everything from IE. And we use proxy server's.

C
chris
Replied on Jan 30, 2013 - 17:38

Do you know if there is a setting within Outlook that i can change to let me access it from outlook ?

C
chris
Replied on Jan 30, 2013 - 18:06

Dave you there? i need help

David Trey staff
Replied on Jan 31, 2013 - 05:49

Chris,

So far, we weren't able to reproduce this issue, we don't see any errors with our security certificate when using the Outlook plugin.

Please try to close Outlook, then go to Internet Explorer's Internet Options -> Content and use the "Clear SSL state" button. Close IE, reopen Outlook and let me know if this solves this issue.


Best regards,
David