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Account is not updated to Premium

N

Hello,

I've paid for premium account via PayPal. But my account is not updated. How long does it take to recieve the premium features in my account?
My PayPal and Todoist mails differs, but I paid via pressing update button in Todoist, so I thought that the payment should go the right way.

BR,
Natasha

All responses

SN
Shlyakhin Nikita
Replied on Jan 28, 2013 - 05:33

+1. same problem.

David Trey staff
Replied on Jan 28, 2013 - 06:42

Hello,

The changes take effect immediately. Please make sure that you were logged into the same Todoist account when you were paying as the one you're normally using. If you've used the Google Login option, but have created the account by manually typing an email/password combination, a new account might have been created.

If that's not the case and you're certain that you've never created another Todoist account with a different email address, please send:
- the email address you've used with PayPal to subscribe
- and the unique transaction ID of your payment
to david@doist.io


Best regards,
David

David Trey staff
Replied on Jan 28, 2013 - 07:11

Hello,

Unfortunately, there is a technical issue on PayPal's side. We're investigating it with PayPal support and we hope it will be resolved very soon. For now, you've been given 1 month of Todoist Premium and we will extend it to the full time you've paid for as soon as this issue is solved. Sorry for the inconvenience.


Best regards,
David

RM
Roy Marra
Replied on Jan 28, 2013 - 08:15

I have the same issue. Just upgraded today - cannot access premium features.

David Trey staff
Replied on Jan 28, 2013 - 08:27

Hello Roy,

We've replied to your email report and your account is now Premium, please try to log out and back in to see the changes.


Best regards,
David

G
gigifern20
Replied on Jan 28, 2013 - 10:59

I am also having the same problem! Just paid and nothing is happening. Please help me.

Brian McCauley premium
Replied on Jan 28, 2013 - 11:00

Hi David,

I'm having the same issue with my upgrade as well. Can not access premium features. I'll email you my paypal transaction ID.

Brian

R
ryan.koval
Replied on Jan 28, 2013 - 11:06

I am having the same issue. Just bought the premium features this morning. Recieved an email from paypal and no features were added to my account. (I logged out and logged back in.) Please Help. Thanks!

Ryan

NR
Neal Rossel premium
Replied on Jan 28, 2013 - 11:44

Same issue. Ordered within Todoist to Paypal. Same account login. Logged out and back in. Cleared Chrome Cookies, etc. My account is not showing Premium status and Paypal shows payment cleared. I don't mind waiting but wanted to bring another members difficulty to your upgrade setup.

CE
Criação Energia premium
Replied on Jan 28, 2013 - 12:45

Hi David,

I'm having the same issue with my upgrade. Can not access premium features.

Ildo

KR
Kay Rogness premium
Replied on Jan 28, 2013 - 12:58

I also am having the same issue.

David Trey staff
Replied on Jan 28, 2013 - 13:10

Hello Everyone,

While PayPal is investigating this issue, we can activate your Premium membership for 1 month (temporarily - it will be extended), but we'll need to locate your payment and to do so, please send the email address you've used with PayPal to subscribe or the unique transaction ID of the payment to david@doist.io

@Brian - thank you for sending me the confirmation, your account is now Premium.


Best regards,
David

Brian McCauley premium
Replied on Jan 28, 2013 - 13:26

Hey David,

☑ upgrade to premium

Thanks for the quick reply. My premium account is working great!

Brian



David Trey staff
Replied on Jan 29, 2013 - 06:16

Hello Everyone,

This issue has been solved now and all your account are credited with the appropriate Premium time. We're sorry for the inconvenience.


Best regards,
David

Andras
Replied on Jul 02, 2013 - 07:53

I also upgradeed and nothing happened. Can you please look into this issue again?

David Trey staff
Replied on Jul 02, 2013 - 08:00

Hello Andras,

I can confirm that your account is upgraded. Please log out and back into it so the upgraded version will be loaded. If this won't help, please log out, clear your browser's cache and then log back in.


Best regards,
David

Andras
Replied on Jul 02, 2013 - 08:07

Hello David,

Thank you, it started working. Maybe I had to log out and back in on my phone?

Regards,
András

HT
Harry Trevelyan premium
Replied on Aug 04, 2013 - 12:40

Hi

I upgraded today and paid by PayPal - but the Premium page says my premuim account expired on June 12. Can you help please?

Thanks

Harry Trevelyan

David Trey staff
Replied on Aug 04, 2013 - 13:09

Hello Harry,

According to our database, your account is Premium until August 4th, 2014.

Please make sure that you've logged out and back into it after the payment so the upgraded version can load into your browser. If this won't help - please clear your browser's cache.


Best regards,
David

HT
Harry Trevelyan premium
Replied on Aug 04, 2013 - 13:50

Thanks! Works OK now.

PP
Phani Pattapu
Replied on Aug 04, 2013 - 16:56

I'm having the same issue as well. I paid using PayPal and yet can't access any premium features.

David Trey staff
Replied on Aug 04, 2013 - 17:08

Hello Phani,

Please log out and back into your account and if this won't help - clear your browser's cache (and log out and back in).


Best regards,
David

PP
Phani Pattapu
Replied on Aug 04, 2013 - 17:37

It works now. Thanks.

CN
Chloe Ngo
Replied on Aug 04, 2013 - 21:27

Having the same issue - not been upgraded to Premium.
I have sent details to david@doist.io.

Thanks

Brendon Wadey staff
Replied on Aug 04, 2013 - 21:28

Hi Chloe,

You are premium on our end. Please sign out and back in again, if this does not help please clear our browsers cache.

Thanks,
Brendon.

K
Kate
Replied on Aug 05, 2013 - 10:32

Hi,
I am having the same issue, I signed up and paid for premium via PayPal today and my account has not been updated. I have confirmed that I used the correct log in details and checked my PayPal account and the money has been deducted. Finally, I have signed in and out several times and the account is still not premium.

Thanks,
Kate

Brendon Wadey staff
Replied on Aug 05, 2013 - 11:39

Hi Kate,

You do show up as Premium on our end. It could have just taken a bit of time, please try to log out and back in again.

If not, try clearing the cache for your browser :)

Thanks,
Brendon.

L
lavrentiew premium
Replied on Sep 24, 2013 - 14:57

Hi, guys!

I've paid a month to try Todoist premium on my android device. It works well. But in Chrome on my Win 7 PC it seems to be non-premium.

P.S. I'm logging in with my Google account on both.

Thanks in advance!

Brendon Wadey staff
Replied on Sep 24, 2013 - 15:04

Hi There,

Please try clearing the cache for Chrome. Top right corner --> 3 Dots --> Settings --> Show Advanced Settings --> Content Settings --> AlL Cookies & Site Data --> Search for Todoist

Thanks,
Brendon.

AR
Andreas Ressnig premium
Replied on Jan 29, 2014 - 09:33

I have the same problem. Upgraded today.

David Trey staff
Replied on Jan 29, 2014 - 11:35

Hello Andreas,

According to our database, your account is Premium. Please log out, clear your browser's cache, reload the browser and log back in.


Best regards,
David