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Outlook plugin fails

DS

When restarting Outlook, the Todoist plugin does not load. I must manually go to Options > Add ins > Manage Com Add ins, where Todoist must be checked (i.e., the box is unchecked).

All responses

David Trey staff
Replied on Jan 23, 2013 - 06:34

Hello David,

We're very sorry for the inconvenience, we're working on this issue right now and it should be addressed in the next update of our plugin.

For now, to help us identify its source, please tell me:
- Which version of Outlook and Windows are you using?
- To what location was the plugin installed (you can see this information in the Manage COM Add-ins menu)?


Best regards,
David

DS
David Sears
Replied on Jan 23, 2013 - 08:03

It is installed in a temp folder (appdata/local/temp/todoistforoutlook1_3), which likely explains the problem.

I am using Outlook 14.0.6...

David Trey staff
Replied on Jan 23, 2013 - 08:32

David,

Thank you for this information. Regarding the version of Outlook, I was referring to whether it's Outlook 2007 or 2010? Also, could you please let me know what Windows are you using (XP, 7, 8)?


Best regards,
David

DS
David Sears
Replied on Jan 23, 2013 - 08:36

Outlook 2010, Windows 7.

DS
David Sears
Replied on Feb 06, 2013 - 10:16

As there is no way to determine what version of the plugin is on your web site, I hope that there will be a statement from you here when this is corrected.

David Trey staff
Replied on Feb 06, 2013 - 12:20

Hello David,

Yes, we will announce a new version of the Outlook plugin.


Best regards,
David

DS
David Sears
Replied on Feb 19, 2013 - 15:45

Is this really such a major issue to fix?

I moved from Wunderlist specifically because of the Outlook plugin, paying you fees, only to find that this does not work.

David Trey staff
Replied on Feb 19, 2013 - 18:32

Hello David,

We're very sorry for the delays, the big issue in this bug was to identify what is causing it. We believe we've found the source of this problem now and we're already working on a fix as we speak.


Best regards,
David

DS
David Sears
Replied on Mar 13, 2013 - 08:02

Ok, so I am just going to return to using Wunderlist. Maybe I will use todoist for unimportant things that don't matter. Probably not.

David Trey staff
Replied on Mar 13, 2013 - 08:05

Hello David,

We will soon release the new version of our plugin, but we've released an updated build of this version. Please uninstall your current Outlook plugin and then install this version: http://todoist.com/static/outlook/Todoist_For_Microsoft_Outlook.exe and let me know if it fixes this issue.


Best regards,
David

David Trey staff
Replied on Mar 27, 2013 - 14:18

Hello,

We've released a new update which should fix this issue, please install it from this location: https://d2dq6e731uoz0t.cloudfront.net/4213960e2dd34efbcebad4fee1d4d855/as/OutlookTodoist.RC.exe and let us know if it still persists.


Best regards,
David