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Sending in Emails seems to have stopped working?

RT

Hi,

I forwarded some mails as tasks, but somehow they did not show up. I also have not received a failure message. What happened there?

All responses

David Trey staff
Replied on Jan 18, 2013 - 06:57

Hello Rene,

Please tell me - when exactly did you forward them? Unfortunately, there was technical issue with our site (around midnight UTC) and it's possible that it might have caused this issue.

Please let me know if it works now or if the issue persists. Sorry for the inconvenience.


Best regards,
David

RT
rene trappel premium
Replied on Jan 18, 2013 - 07:02

Hi David,

just as in the days before I was forwarding some Mails to my Todoist mailbox, using the same sending and receiving Email address as before. However, yesterday I added a new Email address to the "safe" list, allowing for task creation.

I just tried to forward your email with the support notification and it still does not seem to work.

Best,
René

David Trey staff
Replied on Jan 18, 2013 - 07:24

René,

Please try to add a wildcard address to the list. For example, if the new address is a GMail address, add

@gmail.com

to the list, if not, try the name of the domain, for example: @yourdomain.com


Best regards,
David

RT
rene trappel premium
Replied on Jan 18, 2013 - 08:01

I added the wildcards to no avail. Still does not work :(

RT
rene trappel premium
Replied on Jan 18, 2013 - 08:06

Btw deleting all but the main email address does not help either. And if I use an email provider which is not on the safe list, there is no warning email (like there had been before). So my guess would be an issue with the mail processing ...

RT
rene trappel premium
Replied on Jan 18, 2013 - 08:08

Sorry, just received the warning for not using a safe email address. Still, adding task via email continues to not work for me.

David Trey staff
Replied on Jan 18, 2013 - 08:25

René,

I've notified the developers about this issue and we're looking into it right now. Sorry for the inconvenience.


Best regards,
David

RT
rene trappel premium
Replied on Jan 18, 2013 - 10:48

Hi David,

thanks looking forward to it. Keep up the good work and maybe add some more keyboard shortcuts in the future ;)

Best
René

BB
Brandon Bookatz
Replied on Jan 18, 2013 - 11:13

Just wanted to add that i am having the same issue. I tested everything out as listed above as well.

-Brandon

TH
Tammo Heeren premium
Replied on Jan 18, 2013 - 13:53

I am having the same issue.

CD
Cliff Donaldson premium
Replied on Jan 18, 2013 - 15:06

Same.

IP
Ivan Pour premium
Replied on Jan 18, 2013 - 15:23

Same issue here

David Trey staff
Replied on Jan 19, 2013 - 06:46

Hello,

This issue is now fixed. We're very sorry for any inconvenience it has caused you.


Best regards,
David