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Disconnected desktop client and vanished outlook add-in

DH

I've had a lot of forced log-outs on the Windows desktop version, and now it won't log in/sync, etc. I'm also seeing intermittent errors about 'secure login is for premium users only' (I am one!). To make matters worse the Outlook add-in has also vanished.

I've checked my firewall settings and there are no blocks whatsoever against todoist software or the site.

What's going on?

All responses

DH
David Harrison premium
Replied on Jan 15, 2013 - 17:10 UTC

Still no clue as to why the Outlook add-in is inactive, but scrubbing all windows/todoist caches and reinstalling fixed the login issue on the desktop client.

DH
David Harrison premium
Replied on Jan 15, 2013 - 17:16 UTC

And removing/reinstalling the Outlook add-in did the trick too. Hope this doesn't become a regular requirement though as it'll outweigh any productivity gains from having Todoist in the first place!

David Trey staff
Replied on Jan 15, 2013 - 18:35 UTC

Hello David,

We're very sorry for the inconvenience, we're unsure why this has happened. Are you behind any proxy servers when connecting to the internet?


Best regards,
David

AV
Alyssa Voorheis
Replied on Jan 15, 2013 - 23:26 UTC

Below is how I resolved the issue, please note I have Outlook 2010:

Open Outlook
Access Options
Click Add Ons
Locate OutlookTodoist on the List of AddOn
Select Managed COM Add-Ins from the bottom of the page
Click Go
Find Outlook Todoist on the list again
Check the box next to it
Restart Outlook
Click on the Add Ons tab at the top
Click the Todoist checkbox

Good luck!

DH
David Harrison premium
Replied on Jan 16, 2013 - 10:03 UTC

@David,

Thanks for the concern. No proxy servers here. I think something had gone awry in the caches or temp files -- will let you know on a private ticket if it happens again.

@Alysssa

Thanks for the tip. Unfortunately I'd already done that, but I think the addin was running into the same problems with temp files as the desktop client. Will take a look if it happens again.