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Reminders across time zones

JB

I am located in GMT +7:00 as set in the general settings of the account.
Trying to use sms reminders, I am getting the reminders for yesterday's taks at 06:30 AM, which is 06:30 PM EST
Is this a bug?

All responses

David Trey staff
Replied on Dec 20, 2012 - 13:09 UTC

Hello,

Please clarify exactly how did you set the task, the reminder incl. information such as:
- What due date or time does the task have?
- What default reminder method are you using in your Todoist settings (is SMS your default method)?
- Is this a relative reminder (30 minutes before) or an absolute reminder (set to an exact due time manually)?
- What are the time settings on your Todoist account and on your computer?

Please confirm - you have a task due 6:30 AM and have received a reminder the next day at 6:30 PM?


Best regards,
David

JB
JC Blachere premium
Replied on Dec 21, 2012 - 09:04 UTC

the task is set as "every 19"
default reminder method is sms
I did not set a specific time for the task so the reminder should be default
Time settings on my ToDoist account are
Time Zone GMT +0700 (Asia/Jakarta)
On my computer
UTC +07:00 Bangkok, Hanoi, Jakarta

JB
JC Blachere premium
Replied on Dec 21, 2012 - 09:06 UTC

The reminder works (with the default 30 minutes) if I give a dedicated time for the task
e.g. If I set a task for 16:30 my time, I do receive an sms at 16:00 my time...

JB
JC Blachere premium
Replied on Dec 21, 2012 - 09:09 UTC

If I try to change manually the reminder in the task settings, the time says Absolute time and this cannot be changed...

David Trey staff
Replied on Dec 21, 2012 - 13:13 UTC

JC,

Please clarify - has this issue now been fixed for you? If the original task you've mentioned earlier had a due date of "every 19" then no reminder should have ever been sent for it unless you've created one manually. If that's the case, please let me know what date/time combination did you set the reminder to.

As for the absolute/relative time issue - when you right-click on a task and choose "Reminders" you can choose "Relative" from the drop-down menu only if the task itself has a due time because only then a reminder can be set relatively to the task's time. An absolute reminder can be added to any task regardless of its date or lack thereof.


Best regards,
David

JB
JC Blachere premium
Replied on Dec 21, 2012 - 13:27 UTC

No, the issue is not solved I think
If a task has to be conducted every 19, why can't I have a reminder, and in any case, if the reminder should be at, say 11:30 PM on the 18th evening, even with the time difference, I shouldn't receive the reminder at 6:30 AM on the 20th...
I think that this can be improved and that you have a bug.

David Trey staff
Replied on Dec 21, 2012 - 13:48 UTC

JC,

Sorry for the misunderstanding, I was referring to relative reminders. A task due "every 19" can't have a relative reminder because there's no time of reference for the reminders, but in this an any other task, you can of course manually add an absolute reminder to it.

For example, you can set the reminder to "every 18 at 17:00" or "every 19 at 8am" and the reminder would be recurring just as the task, but it won't be set automatically due to the lack of a time.

That said, please let me know what exact due date and time did you set the reminder for this task so we can have a reference to reproduce this bug and see if it's on the side of the reminder sending mechanism or the date functions etc.


Best regards,
David

JB
JC Blachere premium
Replied on Dec 21, 2012 - 14:04 UTC

David,

May I send you screen copies by email?

That would be easier than trying to get the correct data over to you?

David Trey staff
Replied on Dec 21, 2012 - 14:06 UTC

Yes, you can send screenshots to david@doist.io


Best regards,
David