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I installed ToDoist for Windows, and get the following error when I try to launch the application: Error -102 when loading url http://win.todoist.com/main?mini=1&native_app=win

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David Trey staff
Replied on Dec 17, 2012 - 15:44

Hello Nanette,

Unfortunately, we can't reproduce this issue. Please tell me:
- Are you connected to the internet when using our app?
- What version of Windows are you using?
- What version of the Todoist app are you using (the number can be found in Add/Remove Programs in the Control Panel)?


Best regards,
David

NA
Nanette Andrusiak
Replied on Dec 18, 2012 - 08:50

I am connected to the internet; however I am behind a proxy server. I can't see any way within the tool to set the proxy settings. I did add a rule within my Firewall to allow access to the tool.
I am using version 1.9 of ToDoist (I just installed it yesterday.)
I am running Windows 7, and using either IE 8 or Firefox 17.0.1. I can get my account to work fine in the browser.

Nanette

David Trey staff
Replied on Dec 18, 2012 - 09:48

Nanette,

Thank you for this information. This issue may indeed be related to the proxy server. I have passed it to the developers and we will try to introduce a fix in the nearest future. Sorry for the inconvenience.


Best regards,
David

David Trey staff
Replied on Dec 27, 2012 - 06:42

Hello Nanette,

We've released a new version of our Windows app which should fix this issue. Please uninstall the old one through the Control Panel -> Add/Remove Programs (or "Programs & Features"), then download and install the new version from http://todoist.com/windows and let me know if the issue persists.


Best regards,
David

NA
Nanette Andrusiak
Replied on Jan 08, 2013 - 08:07

This did not resolve the issue. I no longer get an error, however the program stays on "loading" until I quit.

David Trey staff
Replied on Jan 08, 2013 - 08:17

Nanette,

Please try to click on the Todoist icon in the system tray and choose "Logout" then try to log back in and let me know if the issue persists.


Best regards,
David

NA
Nanette Andrusiak
Replied on Jan 08, 2013 - 09:43

When I click on "Logout", nothing happens. I can quit, but logout does nothing. I still get the Loading screen.

David Trey staff
Replied on Jan 08, 2013 - 11:56

Nanette,

Please tell me - how many tasks (approximately) do you have on your account and how long did you wait while seeing the loading animation (it could take up to 20-30 seconds if there are many tasks on your account)?

Also, could you try not to use a proxy just to make sure if this issue might be related to it?


Best regards,
David

NA
Nanette Andrusiak
Replied on Jan 08, 2013 - 11:59

I only have two tasks. It should not take long to load at all.
I let it run the last time for about 10 minutes before I gave up.
I will try to connect tonight from home, where I don't have to go through a proxy.

NA
Nanette Andrusiak
Replied on Jan 09, 2013 - 08:20

Okay. Issue is definitely the proxy server. If I connect using an external line and turn off the proxy, everything works.

David Trey staff
Replied on Jan 09, 2013 - 12:59

Nanette,

Thank you for the information, I have passed it to the developers and we'll improve the option to connect regardless of proxy servers.


Best regards,
David