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Chrome app crashing Word

EB

I'm working on a PC with Windows Vista Ultimate and Office 2007. I added the Chrome app, and suddenly Word crashed all the time, wiping out my macros and template changes. Once I removed the app, the problems stopped.

Anyway I can resolve this issue? I'm an editor; dumping Word is, sadly, not an option.

All responses

David Trey staff
Replied on Dec 17, 2012 - 21:37 UTC

Hello Erin,

We're sorry to hear that, but there is no interaction between our app and any other application than Chrome. Please make sure that there are no other plugins which may interact with both Word and Chrome installed in your browser. Also, please tell me:
- Did you install our plugin from this location: http://todoist.com/chrome ?
- What version of Chrome are you using?


Best regards,
David

EB
Erin Brenner premium
Replied on Dec 17, 2012 - 22:46 UTC

I'm pretty sure it was TD because the problem only started happening after I installed the TD app and it stopped as soon as I deleted it (as opposed to just turning it off). I wonder if it's a case of memory. The app keeps Chrome running in the background.

I did install the app from the link you have listed. I'm using Version 23.0.1271.97 m of Chrome.

David Trey staff
Replied on Dec 17, 2012 - 23:57 UTC

Erin,

Yes, if you snap our plugin out of its fixed position, it will keep the Chrome window opened. We're not sure how this can happen. Again - there's absolutely no interaction between our app and other applications. The Chrome plugin only looks for URLs in Chrome so you can use the "Add website as task" or "Add email as task" feature, but it doesn't monitor any activity of any other program running - it's technically not capable of doing so as it's basically a frame with a mini version of our web-app running within it.

Have you ever experienced a similar issue before with any other Chrome plugin (or any Office add-in)? Or did you also install any plugins that may affect either JavaScript on websites or the URLs of websites?


Best regards,
David