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Outlook AddIn

C


My Outlook Addin does not work. After each reboot i have to uninstall and re-istall the Addin.
I work with Windows 7 pro, Outlook 2007 and Firefox...

All responses

David Trey staff
Replied on Nov 28, 2012 - 10:45

Hello,

Please tell me - if the add-in disappears, can you re-activate it through the Trust-Center -> Add-Ins by clicking on "Go" next to "COM Add-ins" and checking the box next to "OutlookTodoist"?

Also, please make sure that you have the latest version of Internet Explorer installed on your computer. Our plugin always uses IE to connect to Todoist regardless of what browser you set as default.


Best regards,
David

C
CSG
Replied on Nov 29, 2012 - 02:21

I can reactivate the add-in, but when i restart the PC ist the add-in again deactivatet....
IE: 9.0.11

It's necessary to run the IE simultaneously with the add-in?

David Trey staff
Replied on Nov 29, 2012 - 07:46

Hello,

It's not necessary to run IE with the add-in, so you don't have to open IE to use it, bu the add-in itself uses an IE frame to connect.

We're sorry for the inconvenience of having to reactivate the add-in. We are aware of this issue and we're trying to fix it for the next update of the add-in.

To help us make sure that we identify the bug correctly, please tell me - are you the only user on your computer with full administrative rights?


Best regards,
David

C
CSG
Replied on Nov 29, 2012 - 07:55

Yes, im the only user of this PC and i have full administrative rights.

Perhaps is the Outlook-Veersion a Problem?

Outlook 2007 12.0.6665.5003 SP3 MSO 12.0.6662.5000
in Connection with a Outlook-Exchange-Server

David Trey staff
Replied on Nov 29, 2012 - 07:57

Thank you for this information, I will pass it to the developers.


Best regards,
David

PD
Peggy Dolane premium
Replied on Mar 05, 2013 - 18:50

HI, I'm having the same problem. The first time I went to the trust center it worked, now nothing. Fix this bug!

(I'm the only person using this laptop, windows 7)

David Trey staff
Replied on Mar 05, 2013 - 21:50

Hello Peggy,

Please try to install this version of Outlook (it's a pre-release build) and let us know if the issue persists there as well: https://d2dq6e731uoz0t.cloudfront.net/18dd6b9fb4508bfdd09fc8fb17464c91/as/OutlookTodoist.RC.zip


Best regards,
David