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New Outlook Plugin Does Not Show

AP

Had the previous version of the plugin installed in Outlook 2010. Installed the new version, now the bar does not appear and the button under Add-ins is gone.

Tried removing the old plugin and reinstalling the new one, still nothing.

Really need this to work as I rely on Todoist in Outlook everyday. Please help.

All responses

AP
Alex Perl
Replied on Nov 25, 2012 - 08:39

OK - quick update.

Was able to get it installed finally. I had to uninstall OutlookTodoist from Default Programs first. This was an old version of Todoist.

Another question, does this new plugin work in Outlook 2013?

David Trey staff
Replied on Nov 25, 2012 - 09:06

Hello Alex,

We're glad to hear that it's working for you now. We're not sure if it will work on Outlook 2013, but you're welcome to try it out.


Best regards,
David

AP
Alex Perl
Replied on Nov 25, 2012 - 11:06

Heh.. well I don't want to uninstall 2010 and install 2013 for nothing..

Don't you guys test your releases against different targets?

I think there should be a support sheet of some kind or at least release notes published mentioning which Outlook, Windows, and IE versions are officially supported.

This info really should be a must since this is a paid service.

David Trey staff
Replied on Nov 25, 2012 - 11:27

Alex,

We're sorry for the inconvenience. Unfortunately we haven't tested our plugin with Outlook 2013 yet. Currently, we can guarantee full support for Outlook 2007 and 2010, we will certainly test full compatibility with Outlook 2013 soon.


Best regards,
David

AP
Alex Perl
Replied on Nov 25, 2012 - 12:15

Thanks David. Appreciate quick replies. I will stay on 2010 for the time being.