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Syncing out of order.

K

I'm editing my tasks on my laptop then I click refresh on my phone. Instead of refreshing the new data, it keeps the phone data and updates my web version with the old data.

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All responses

David Trey staff
Replied on Nov 21, 2012 - 07:55 UTC

Hello Kenny,

Please clarify:
- Are you using our new iPhone app (not the old app or the beta app)?
- Can you reproduce this issue multiple times? That is, after you've synced the data with the phone, you then add new data via the web-app (while being online and not seeing the red triangle in the top-right corner indicating offline mode), sync the mobile app and then it once again removes the data added on the web?


Best regards,
David

K
Kenny premium
Replied on Nov 21, 2012 - 09:36 UTC

I'm using the Android App.

Yes. The problem is for recurring tasks.

I have a project list which is a list of tasks for my morning routine. I set every task to recurring everyday.

I then sync my android phone to the list. The tasks all have the recurring icon.

Then I go back to my web app and some of the tasks are missing the recurring icon and when I edit it, it only shows that it's occurring on once date while others are still recurring everyday.

K
Kenny premium
Replied on Nov 21, 2012 - 09:41 UTC

I tested it again. I set all my tasks to reoccur everyday on the web app and once I sync on my phone, some of the tasks are not recurring anymore.

This discrepancy is really disappointing because it's the reason I upgraded to premium!

David Trey staff
Replied on Nov 21, 2012 - 15:55 UTC

Kenny,

Unfortunately, we can't reproduce this issue. You've said that only some of the tasks are affected by it. Could you please provide some details about these tasks? For example: are these all sub-tasks, do they all have the same label or number of labels or is there anything special or similar in all the tasks affected by this issue?


Best regards,
David

K
Kenny premium
Replied on Nov 22, 2012 - 12:56 UTC

It looks like the problem was solved after deleting the list and making a new one.

The problem may have been from transitioning to premium. The project was made in free mode and then I became premium.

Apologies for the ranting! I was getting frustrated haha!