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Syncing out of order.

K

I'm editing my tasks on my laptop then I click refresh on my phone. Instead of refreshing the new data, it keeps the phone data and updates my web version with the old data.

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All responses

David Trey staff
Replied on Nov 21, 2012 - 01:55

Hello Kenny,

Please clarify:
- Are you using our new iPhone app (not the old app or the beta app)?
- Can you reproduce this issue multiple times? That is, after you've synced the data with the phone, you then add new data via the web-app (while being online and not seeing the red triangle in the top-right corner indicating offline mode), sync the mobile app and then it once again removes the data added on the web?


Best regards,
David

K
Kenny
Replied on Nov 21, 2012 - 03:36

I'm using the Android App.

Yes. The problem is for recurring tasks.

I have a project list which is a list of tasks for my morning routine. I set every task to recurring everyday.

I then sync my android phone to the list. The tasks all have the recurring icon.

Then I go back to my web app and some of the tasks are missing the recurring icon and when I edit it, it only shows that it's occurring on once date while others are still recurring everyday.

K
Kenny
Replied on Nov 21, 2012 - 03:41

I tested it again. I set all my tasks to reoccur everyday on the web app and once I sync on my phone, some of the tasks are not recurring anymore.

This discrepancy is really disappointing because it's the reason I upgraded to premium!

David Trey staff
Replied on Nov 21, 2012 - 09:55

Kenny,

Unfortunately, we can't reproduce this issue. You've said that only some of the tasks are affected by it. Could you please provide some details about these tasks? For example: are these all sub-tasks, do they all have the same label or number of labels or is there anything special or similar in all the tasks affected by this issue?


Best regards,
David

K
Kenny
Replied on Nov 22, 2012 - 06:56

It looks like the problem was solved after deleting the list and making a new one.

The problem may have been from transitioning to premium. The project was made in free mode and then I became premium.

Apologies for the ranting! I was getting frustrated haha!