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New iPhone app not working on my iPad

CD

I downloaded the new iPhone app on my iPad, and it worked the first time I opened it. Since then, the app crashes after a few seconds, or shows me a blank, unresponsive screen (eventually crashes too). Quitting the app doesn't change this.

All responses

David Trey staff
Replied on Nov 20, 2012 - 02:01

Hello Cliff,

Please tell me:
- Which iPad model are you using?
- What version of iOS do you have installed on your iPad?


Best regards,
David

CD
Cliff Donaldson premium
Replied on Nov 20, 2012 - 14:54

Hi David,

I have the original iPad running iOS 5.1.1

David Trey staff
Replied on Nov 22, 2012 - 00:22

Cliff,

Unfortunately, we can't reproduce this issue. Please try to go to the App Settings, clear the App's cache, uninstall it, then re-install it and let me know if the issue persists.

If it does, please tell me:
- How many tasks do you have (approximately)?
- Does the app crash in a specific moment, for example - always after it finishes syncing or every time you access a specific menu?


Best regards,
David

CD
Cliff Donaldson premium
Replied on Nov 30, 2012 - 05:03

Hi David,

Not sure what you meant by going to "app settings" since the app is frozen and won't respond. I uninstalled and re-installed, and that worked until I tried to open a large list (99+ items). Frozen again (after a moment in the frozen state the app just closes).