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Why does Toolbar Icon always show Zero even when list contains tasks?

K

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David Trey staff
Replied on Sep 26, 2012 - 17:29 UTC

Hello Ken,

please tell me:
- Do you have tasks scheduled for today or overdue tasks?
- Which toolbar icon are you referring to? The one from the Todoist for Chrome plugin?
- Do you see a number next to the "today" link in the upper-right corner of the full Todoist web-app?


Best regards,
David

VF
Victoria Ford Smith
Replied on Jan 12, 2013 - 15:34 UTC

I'm having a similar issue. I do have tasks scheduled for today. The Chrome plug-in icon shows "0" tasks. If I click on it to bring up my list, it briefly will show the correct number of tasks, but it soon reverts to "0" again.

David Trey staff
Replied on Jan 12, 2013 - 16:44 UTC

Hello Victoria,

Please tell me - what's the number of tasks due tomorrow on your account? Do you have any?

Also, do you also see "0" next to the "today" link within the app (below the search box)? At which point does it change to 0 right when you open it?


Best regards,
David

VF
Victoria Ford Smith
Replied on Jan 12, 2013 - 21:15 UTC

Hi, David.

I do not have any tasks scheduled for tomorrow.

Todoist shows the correct number of tasks next to "today" within the app. I'm not sure, to be honest, when it changes to 0. Not right when I open it, but I'll notice later that it has reverted to 0.

Best,
Victoria

David Trey staff
Replied on Jan 13, 2013 - 12:33 UTC

Victoria,

Could you please try to log out and back in through the Chrome extension and see if it helps? If not, try to remove this extension and re-add it again and let me know if the issue persists.


Best regards,
David

VF
Victoria Ford Smith
Replied on Jan 13, 2013 - 13:42 UTC

David,

Logging out and back in through the extension doesn't work. Will removing the extension and re-adding it erase all the tasks I have scheduled?

Best,
Victoria

David Trey staff
Replied on Jan 13, 2013 - 14:13 UTC

Victoria,

If you've synchronized your tasks (if you were online while opening the extension for the last time), they will still be there after you remove and re-add the extension.


Best regards,
David

VF
Victoria Ford Smith
Replied on Jan 14, 2013 - 16:27 UTC

David,

I removed and added the extension. When it first popped up in my toolbar, it listed "0" tasks, even though I have 2 today. When I clicked on the icon, it displayed the proper number again.

Best,
Victoria

David Trey staff
Replied on Jan 14, 2013 - 18:06 UTC

Victoria,

Thank you for this information, we're looking into it right now.


Best regards,
David