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I cannot add any task

SL

When entering a task or a project a gray line appears and after another Enter it disappears, and no task has bean created.
(same for new projects)

I have 1002 Task completed so far.

What happened ? how can i keeo working ?

Please reply urgently ,

Sion

All responses

David Trey staff
Replied on Sep 09, 2012 - 01:05

Hello Sion,

please log out of Todoist, clear your browser's cache and offline storage data, reload the browser and log back in.

If this won't help, please tell me:
- How are you accessing Todoist - through the web or a mobile app (or a plugin)?
- Which browser are you using?
- Can you reproduce this issue in a different browser?
- How are you adding a task (within a project or using quick add)?
- What's the task's due date?


Best regards,
David

SL
Sion Liani
Replied on Sep 09, 2012 - 01:28

Hi,

I was using updated FireFox, and after using the IE Tab addon and working as IExplorer it works well.

But still it soes not work in Pure FirFox.

How can i do this cache clearance ?

Sion

David Trey staff
Replied on Sep 09, 2012 - 01:32

Sion,

please go to Firefox's Options -> Advanced -> "Network" tab and then do the following:
- Click the "Clear Now" button in the "Cached Web content" section.
- Click the "Clear Now" button in the "Offline Web Content and User Data" section.
- Delete todoist.com from the list of sites storing offline data (at the bottom).

Then reload the browser and this issue should be fixed.


Best regards,
David

SL
Sion Liani
Replied on Sep 09, 2012 - 01:52

Hi David,

Sorry, did all that. didn't help.

and together with that i have a "Project not found" every time i m opening todoist

Waiting for assistance,

Sion

David Trey staff
Replied on Sep 09, 2012 - 02:35

Sion,

please tell me :
- Are you accessing Todoist directly through http://todoist.com and not using a bookmark which points to a different address?
- How are you accessing Todoist - through the web or a mobile app (or a plugin)?
- How are you adding a task (within a project or using quick add)?
- What's the task's due date?

All these questions may help us identify or reproduce this issue so we would greatly appreciate if you would answer them.


Best regards,
David

SL
Sion Liani
Replied on Sep 09, 2012 - 03:04

Hi,

As for the Bookmark link you were right, i fix it to .com and now it works well.

As for the task addition, still not ok:
- i m working through Browser on my PC
- in side a project clicking the "add task" red link
- i don't use due dates

if it helps you to figure out the problem, after i press "add" or Enter there is a gray line in the place where the new task should have been added.

Sion

David Trey staff
Replied on Sep 09, 2012 - 03:45

Sion,

unfortunately, I can't reproduce this issue. Please tell me - which version of Firefox are you using (you can find the number in "About Firefox")?

Also, are you using any plugins in your browser or have installed any new ones before this issue started to occur?


Best regards,
David

SL
Sion Liani
Replied on Sep 09, 2012 - 04:30

David,

I used the 14.0.1, as i was looking at the version i made an Update (to 15.0.1), now it is all working great.

Thanks for the help,

You have a great program :)

Have a nice week,

Sion