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After adding email as task to Outlook, linked email doesn't open

TC

I'm using the free plug in for Outlook, and have utilized the 'add email as task' function. The tasks are added correctly, but once added the emails do not open when I click on the link. It will intermittently work, but very infrequently. Is this a known issue?

Thank you.

All responses

David Trey staff
Replied on Aug 13, 2012 - 10:12

Hello Tara,

please tell me:
- Which version of Outlook are you using?
- Are you using an Exchange Server (in which case, the ID of the mail is changed and can't be tracked, we're working on this issue)?
- Are you moving the email to a different folder after you add it as a task?


Best regards,
David

TC
Tara Cadenelli
Replied on Aug 13, 2012 - 10:17

Hi David,

Thank you for the incredibly quick reply!

I am using Outlook 2010 and yes, I am using a Microsoft Exchange Server. And yes again, I have moved the email to a different folder...should I add it after it's been moved?

I am a Mac girl being newly subjected to PCs and Outlook, so please forgive my serious lack of knowledge. :)

Thanks!
tara

David Trey staff
Replied on Aug 13, 2012 - 10:25

Tara,

you could try to move the message and then add it, however, it's most likely that the use of an Exchange Server triggers this issue.

We are working on finding a solution to this issue, but it's difficult as we need the email's unique ID to track the particular message it in your system and an Exchange Server changes/reassigns the ID.

If you have an option to use a POP3-based email, it should fix the problem. We're sorry for the inconvenience and we hope to solve it in future revisions of our plugin.


Best regards,
David

TC
Tara Cadenelli
Replied on Aug 13, 2012 - 12:46

Hi David,

Thanks very much. Makes total sense. I'm using Todoist with my work email over which I have no control, so I'll just work around it! Definitely worth it for a really helpful product.

Thanks!
tara

G
Gayla premium
Replied on Aug 16, 2012 - 11:24

I would just like to add that I am having this same issue which is really impacting the effectiveness of the tool. I am considering going to premium, but would need this fixed first. Is there a way to be notified if this is addressed?

Thanks!
Gayla

David Trey staff
Replied on Aug 16, 2012 - 12:58

Hello Gayla,

when we release a new version of the Outlook plugin, we will announce it through our social media channels. Please follow us on Google+, Facebook or Twitter, you can find the links at the bottom of the Todoist web-app.


Best regards,
David

RB
Rebecca Burdine premium
Replied on Nov 21, 2012 - 15:41

Just wondering if there is any update to this issue? I've been cleaning out my inbox like crazy with this feature and now it doesn't bring the e-mail back! I am using Outlook 10 with an Exchange server.

David Trey staff
Replied on Nov 21, 2012 - 15:58

Hello Rebecca,

We're very sorry for the delays, we are working on this issue and it will be addressed in the next update of the Outlook plugin. Unfortunately, we can't give you any specific release date of the next version.

Please note that with Todoist Premium, you could use a different Premium-only feature - forwarding emails. It would allow you to simply forward any email to a specific email address (unique for every project) and the subject of the message would become the task name and the whole content of the mail - a task note. This feature would even work without the Outlook plugin.


Best regards,
David

RB
Rebecca Burdine premium
Replied on Nov 22, 2012 - 07:42

Hi David,

Can you help me understand this feature in premium?

1. If I forward the e-mail, where is it stored? Is it deleted when I complete the task?

2. Will it delete it from my server when I complete the task? I don't want to lose the original e-mail.

3. Is this a one click option similar to "add e-mail as task"?

Thanks,
Becky

David Trey staff
Replied on Nov 22, 2012 - 08:46

Rebecca,

1. If you forward this email, its subject will be converted to a task name and the content to a task note meaning that this data will be stored on our cloud servers just as any other task data, but the message itself is never stored, our system only recognizes the subject + content and immediately converts it to a task + note.

2. There's no interaction with your server when using this feature. Your message stays where it was, if you complete the task it will behave just as any other task. Your message stays in your Outlook, the task stays in the "Get completed tasks" lists (and the completion history), but can of course be deleted (just the task - the message is untouched). In fact, you could (if you want) delete the message in Outlook and the task would still stay and be accessible on your Todoist account until you complete or delete it.

3. All you need to do is to click "Forward" on the message and send it to the unique email address of your Todoist project. If you add this address to your contact list and rename it so that you can easily choose it or start typing it to see Outlook's auto-complete function, it will be just as easy as going to a project and using the "Add email as task" feature.

Furthermore, forwarding emails wouldn't even require using the Outlook plugin to read the message because it would be converted to a task and therefore you could read it along with the content (note) on the web-app or even in our new mobile apps: http://todoist.com/android

I've made a short screencast video showing how it works: http://screencast.com/t/oyiCQ8b3MX In this example, I've created a new email, but you can simply forward any email from your inbox to any project. Again, if you add the Todoist email address to your contact list, you'll just need to pick it as the recipient's address. Nothing happens to the message I've sent, it's in Outlook's "Sent items" list and will be there regardless of what I do to the task in Todoist.


Best regards,
David

RB
Rebecca Burdine premium
Replied on Nov 22, 2012 - 10:34

Thank you David! I am impressed you got back to me so quickly, with a screencast, on Thanksgiving!

Best wishes and thanks for the help.
Becky

RB
Rebecca Burdine premium
Replied on Nov 22, 2012 - 10:49

Ok I have updated to premium, but I don't have the options shown in your screencast. Do I need to reinstall the Outlook addin?

Thanks,
Becky

David Trey staff
Replied on Nov 22, 2012 - 12:17

Rebecca,

It may be necessary to log out and back in, but if this alone won't help, please try to clear Internet Explorer's cache as the plugin always uses Internet Explorer to connect.

According to our database, your account is Premium and active so this is most likely a caching issue (old, non-premium version stored in your Internet Explorer's memory).

Also, please check the information in the window in which you get the project's unique email address for detailed instructions on how to set a due date, reminder or labels to the forwarded task and how to use additional email addresses to send mails to your projects (they need to be added to the list at the bottom, unless you only forward your mails through the primary address you're using with Todoist).


Best regards,
David

RB
Rebecca Burdine premium
Replied on Nov 23, 2012 - 06:27

Thanks so much David. I am really enjoying this feature now that I have it working! I appreciate the rapid customer support.

Best wishes,
Becky

G
Gayla premium
Replied on Nov 26, 2012 - 08:23

I have thie same issue as Rebecca as the premium features are not appearing. I cleared my cache. What now? Thanks!

David Trey staff
Replied on Nov 26, 2012 - 10:41

Hello Gayla,

According to our database, your account is Premium and active. Please log out and back into your Todoist account and tell me - if you hover over a task and see the small comment icon, if you click it, can you add a note or do you see a message that it's a Premium-only feature?

Also, please note that the "Add email as task" feature can be found only within a project. Click "Show project" at the top, choose a project to enter it and then scroll down to the bottom of the list to see the link (next to "Add task").


Best regards,
David

JM
Jim McMullen
Replied on Jun 24, 2013 - 18:31

While I appreciate the "forward" solution, it isn't as useful as adding an email via the direct outlook plugin. Having a link to the actual email lets me open all the other related emails in the chain with a click.

With the latest plugin, the problem still exists that -- if I create a task from an email in my Outlook 2010 inbox using the plugin, and then file the email in another folder (which is a very common work path), clicking the TD task will no longer open the email.

As with other posts, I am using an Exchange server and cannot change to a POP connection.

Can you tell me if this is something I can expect to be fixed? Is it a priority on your development list?

Thank you,
Jim

Brendon Wadey staff
Replied on Jun 24, 2013 - 18:45

Jim,

We are working on this issue, and are getting very close to a solution.

Un-install your current version, clear the cache for IE, and try installing this un-released version. We hope this will solve the issue.

https://d2dq6e731uoz0t.cloudfront.net/02cd062715e057dfa9ee118565c79108/as/OutlookTodoist.Adx.exe

Thanks,
Brendon.

JM
Jim McMullen
Replied on Jun 24, 2013 - 19:13

That version works for me!

If it is any help, here's what I did to test it after following your directions for installation and logging in:

I selected a message in my Inbox (an Exchange account) -- it was open in the preview panel but not in its own window. I clicked the "Add Todoist" button, selected my project, and then edited (only) the subject portion of the task (the words from the subject line of the email, but not the ID code), and clicked "Add task". The task was created.

I then moved the original email to another folder in Outlook (one which corresponds to a folder in Exchange).

I then clicked the task in the Todoist plugin and the correct email opened in its own window. The first time I tried it, I had to click the task more than once to get the email to open -- it may have been processing in the background and just taking a long time to open, in which case the extra clicks were unnecessary. On subsequent tests, there was no delay and the email opened on the first click.

I did not try moving the email to a non-Exchange folder (such as an archive folder).

Incidentally, this version also solved a problem I was having with the plugin not loading correctly when I started Outlook.

Nice work! Thank you.
Jim

Mark Davis premium
Replied on Jul 16, 2013 - 17:43

I too, have the issue of losing the ability to open the email once I file it from my in-box. I am willing to try to use the beta above, but when I try to remove the existing plugin it says I must be an admin (I am). Suggestions please?

Brendon Wadey staff
Replied on Jul 16, 2013 - 18:00

Hi Mark,

Are you on a work computer? There might be restrictions on removing applications from the system.

You are going into the Control Panel, and removing OutlookTodoist from there?

If that is not the case, I would suggest closing down Outlook, clearing the cache for IE, and just installing the new version. It's better if the old one is removed, but should still work.

Thanks,
Brendon.

Mark Davis premium
Replied on Jul 16, 2013 - 19:09

I was trying to remove it from the addin manager in Outlook, which was designed by Satan. Thanks for the tip - I was able to remove it from the control panel, clear the cache, then add the other.

This seems to work fine from Outlook - meaning I can add an email as a task, file it, then click it and open it. THIS IS GREAT.

Question: Clicking on it in Outlook ToDoIst works, if I click it in the web app (FFox) nothing happens. Is this expected?

Brendon Wadey staff
Replied on Jul 16, 2013 - 19:11

Mark,

Yes, unfortunately, if you save an email in Outlook it needs to be opened through Outlook. The same goes for Gmail. We hope we can improve this in the future.

Thanks,
Brendon.

A
ashish.beniwal
Replied on Aug 25, 2013 - 06:28

Hi,

Every time I try to use the Beta on my outlook 2010, the outlook crashes. I have uninstalled the older version, cleared the cache and then trying to use the beta version.

Any suggestions.

Ashish

David Trey staff
Replied on Aug 25, 2013 - 11:18

Hello Ashish,

The latest version of our plugin we have is this one: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe please try to install it and let us know if the issue persists.


Best regards,
David

NM
Nolan McBryde premium
Replied on Sep 11, 2013 - 21:25

I am also having issues with broken links to the emails. I moved the email out of the inbox after I had created the task. Seems logical that this is an issue... I guess I'll try making it a task after I file the email until you guys have a fix.

I am using the latest download.

U
Unknown
Replied on Sep 14, 2013 - 13:17

OK.. Not a premium user yet, but seriously about to pull that trigger after evaluating a few features. I recently read "Bit Literacy" and seriously want this whole Outlook / Email "Inbox Zero" thing to work for me. I've looked at the authors todo app called "Good Todo" but it doesn't have many of the features I need which Todoist brings to the table. I also LOVE the Todoist Andoid app!

I'm running the latest version as downloaded from the website yesterday. I'm also using Outlook 2010, and my mailbox is sitting on an Exchange 2010 server. Couple observations/issues with the Todoist Outlook plug-in:

1. If I'm looking at an email in Outlook and either right-click and choose Add Todoist, or click Add Todoist on the toolbar, absolutely nothing happens. If I then click on the docked Todoist sidebar, at appears the email is in the process of being added as a task, and I just need to click on a project to continue the process. So, when I click "Add Todoist" on an email, why doesn't something popup or indicate somehow that it actually is doing something? That's a bit annoying and makes the plug-in feel "cheesy". Sorry! :)

2. If I add an Outlook email as a task, everything seems to work fine as long as I leave the email in my Inbox (or whichever folder it was in when I added it to Todoist). But as soon as I move the email to a different Exchange or non-Exchange folder (PST Archive), I lose the ability to click the task in Todoist and open the original email.

Is this issue still being worked on? This functionality is critical to a proper email processing workflow. Read email --> decide it's a task --> Add to Todoist --> Archive email to be dealt with later. Then when the proper date rolls around to deal with it, Todoist reminds me and I click the task to open the original email.

Any updates on progress toward fixing the plug-in?

Thanks!

Dave

David Trey staff
Replied on Sep 14, 2013 - 20:41

Hello Dave,

We're very sorry for the delays, we're working on a new rewrite of our plugin which will address all these issues.

For now, you could try to install this version: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe which should address the second issue.

As for the first one - technically, there should be a popup within the Todoist pane asking you to select the project to which you want to add this email, but you can as well enter a project first and then as you select a message, use the "Add email as task" link at the bottom of your task list.


Best regards,
David

U
Unknown
Replied on Sep 15, 2013 - 14:33

Thanks David. I installed the version you suggested, but the jury is still out... After adding an Outlook email as a Todoist task, and then moving the message to a different folder, it took 2 or 3 clicks to get it to open again from the Todoist plug-in. Sometimes it wouldn't open at all, and most of the time, Outlook would become unresponsive for several minutes before the email would actually open. It would actually say "Not Responding" in the title bar and I couldn't do anything for literally 4-5 minutes (I timed it). A few times, Outlook just ended up crashing. I might have to remove the plug-in completely because Outlook is not acting right anymore.

U
Unknown
Replied on Sep 15, 2013 - 18:36

Yeah, the Outlook plug-in is definitely not working. With the plug-in installed, Outlook is almost completely unusable! Everything I do (delete an email, move an email, try to reply to a message, etc), causes Outlook to become unresponsive for anywhere from 30-60 seconds.

And after further testing (and a lot of waiting), I determined the plug-in still doesn't work to open an email that has been moved to a different folder after adding it to Todoist as a task.

After a lot of wasted time testing it... I uninstalled the plug-in and Outlook is back to working normally again.

Now I'm torn, because I really wanted this to work before I upgraded to Premium. And unfortunately, unless I'm Premium, I can't evaluate the other method of dealing with emails (send email to Todoist feature).

BTW, I also can't get the Todoist desktop app for Windows to run. It installed fine under Windows 7, but when I try to launch it, the program immediately crashes. If you want the Windows event messages, let me know!

Maybe I'll give Good Todo a try on a 6-month subscription and then evaluate Todoist again to see if all the kinks have been worked out. <sigh>

RB
Rebecca Burdine premium
Replied on Sep 15, 2013 - 19:06

Hi Dave M. - I got around this my forwarding my e-mails to the specific task. This way the e-mail text is in my task for reference. The links will still be live in the forwarded e-mail so I can respond. That was the only way I could archive m y e-mails and yet still have them "available" in my todo list.

U
Unknown
Replied on Sep 15, 2013 - 19:09

Thanks Rebecca, but that that feature isn't available for "free" accounts so I'm unable to test it. I'm still evaluating Todoist before I make a long-term commitment to a single to-do app. Given my experience so far with the Outlook plug-in, and the Windows desktop app, I'm having 2nd thoughts.

RB
Rebecca Burdine premium
Replied on Sep 15, 2013 - 19:11

I get that. It took me a bit to just "bite the bullet" and upgrade to premium. I haven't regretted it a bit to be honest. This is such an easy way to keep my inbox empty and yet not lose my tasks. That's why I went searching for a program like this to begin with.

Good luck.

David Trey staff
Replied on Sep 15, 2013 - 21:02

Hello Dave,

If you've set up your Todoist account recently, you should receive an email offering you a 30-day free trial. Furthermore, if you sign-up for Premium and won't like it, you can ask us for a full refund within 30 days.

As for the issue, we're very sorry for the inconvenience, we're currently rewriting both the Outlook plugin and our Windows app with a new developer to make sure all these issues are addressed.


Best regards,
David

U
Unknown
Replied on Sep 17, 2013 - 13:24

Cool, thanks again David! I just received my 30 day free trial offer today, so we're rollin'. I'll give all the features a good testing and then make a decision.

BK
Ben Kuhlmann
Replied on Dec 30, 2013 - 15:33

Hi David,

I just installed the beta version you posted above on September 14th and the link seems to be working after I move an email to another folder. I presume there have been additional changes to the Outlook plugin since this was posted though, so I'm wondering if there are any significant issues with this version that have been subsequently fixed in the most recent GA version, which would suggest I should upgrade to the most recent version instead. The linked email feature is very important to me but I need to know what expense that comes at in terms of other bugs/improvements that have been addressed in the most recent version.

Thanks,
Ben

Brendon Wadey staff
Replied on Dec 30, 2013 - 19:08

Ben,

There are other issues with the fixed version, such as sending drafts, but these should all be fixed in an upcoming final large update. We hope to have it done soon.

Regards,
Brendon.

BK
Ben Kuhlmann
Replied on Dec 31, 2013 - 12:58

Thanks Brandon. I noticed a bunch of other posts mentioning this issue will be "fixed soon" and they date back to June 2013. Is this likely to be released in the next 4 weeks or is it farther away from completion?

David Trey staff
Replied on Dec 31, 2013 - 13:10

Hello Ben,

We're sorry for the delays. This is indeed an old issue that actually was fixed a few months ago, but the update introduces a different critical issue so we've had to roll back to a version without it, but unfortunately with the old problem of broken links.

The good news is that we're now working with a great new programmer who already delivered a much improved Windows app for us in a very short time and he's working on porting our Outlook plugin to a new engine and all its issues will be finally addressed.

Although we can't give you an estimate of a release date, we're confident that it will not take much longer at this point and within a few weeks, the new version will be out.


Best regards,
David

BK
Ben Kuhlmann
Replied on Jan 02, 2014 - 13:16

Okay, thank you David.

Ben

AN
Amy Neuhardt premium
Replied on Jan 14, 2014 - 15:50

What is the situation on this? It is very frustrating.

AN
Amy Neuhardt premium
Replied on Jan 14, 2014 - 15:50

What is the situation on this? It is very frustrating.

Brendon Wadey staff
Replied on Jan 14, 2014 - 16:05

Amy,

As David mentioned above a few weeks, now it has been a few weeks, it should be release within a week, but again this is assuming no issues arise.

Regards,
Brendon.

Mark Davis premium
Replied on Jan 14, 2014 - 16:09

I personally don't find it too bad emailing to a project in ToDoIst, then I flag the email as a task with 'no due date' in case I need to find it.

RB
Rebecca Burdine premium
Replied on Jan 14, 2014 - 16:20

I initiated this thread and I do as Mark Davis mentions. Emailing it to the project has worked well for me since the original inquiry.

RB
Rebecca Burdine premium
Replied on Jan 14, 2014 - 16:21

Whoops sorry! Didn't start the thread - just asked lots of annoying questions in the thread. ;)

ER
Erica Rieder premium
Replied on Jan 29, 2014 - 22:11

Hi Brendon,

Is there any update on when the new release should come out?

I'm also really struggling with losing the tasks linked to an email. Was working perfectly at first (and it's SUCH and great feature) but now I've lost all my linked messages. This really is so important to people's workflow would be great to get a fix.

If I click the links from the windows app, it still opens outlook - just doesn't pop open the email.

Thanks so much

David Trey staff
Replied on Jan 29, 2014 - 23:40

Erica,

We're very sorry that it takes so long, we're working on it and hope it'll be finally ready for release soon.


Best regards,
David

David Trey staff
Replied on Feb 13, 2014 - 16:48

Hello,

Please try to install this new updated version of our Outlook plugin and let us know if the issue persists: https://d2dq6e731uoz0t.cloudfront.net/6cbfe87a597f69aefd816f9cdac2957a/as/OutlookTodoist.Adx.exe


Best regards,
David

JM
Jim McMullen
Replied on Feb 13, 2014 - 17:23

If I create a new task from an Outlook email (and therefore link the task to the email. the plug-in seems to work fine, and I can open linked messages even after I have moved them out of the inbox. Previously existing tasks with linked emails, however, aren't working for me.

Also, if it was supposed to open an Outlook email from a browser-based view of Todoist, it does not. (I didn't expect this to work.)

David Trey staff
Replied on Feb 13, 2014 - 18:13

Jim,

Unfortunately, the fix indeed won't work for some existing tasks :( The issue with the previous versions was that they stored these links in a different way. The new version addressed this, but already added emails may not be affected (unless you re-add them).

Opening emails in the browser won't be possible as the message is not sent to Todoist only linked to the element within Outlook. To access the message's content, you can send the emails to your Todoist project instead of linking them via Outlook. Please right-click on a project and go to "Email tasks to this project" for more information about this option.


Best regards,
David

JM
Jim McMullen
Replied on Feb 13, 2014 - 18:34

Then it seems to be working as you expected. Thank you.

NH
Noreen Husain premium
Replied on Feb 13, 2014 - 19:04

I updated my Outlook Todoist plugin this morning, and now none of my email links are working on it..

David Trey staff
Replied on Feb 13, 2014 - 23:01

Hello Noreen,

Please clarify - are you referring to all email links including new ones created through the new version? If so - are you using an Exchange server (though this shouldn't be an issue for this version)?

Please note that our plugin will now scan through all folders if it can't find the message in the inbox. Though it shouldn't take long, if you have a lot of email it may take a few seconds. How long do you wait after clicking on the link?


Best regards,
David

NH
Noreen Husain premium
Replied on Feb 13, 2014 - 23:04

It is occurring with all emails that I have inputted prior to the update. When I add new emails, it does not do it with them.

It's ok- its a handful of old emails so I'll sort through those, but yes I am referring to the links created in the older version, that are not functioning in the new version.

Side Note- I like that the plugin will scan through all folders now, since before I wouldn't move my emails in fear of not being able to do this =)

Thanks.

David Trey staff
Replied on Feb 14, 2014 - 13:57

Hello,

We've addressed the issue of old links to emails not working. They should all work now in version 2.6.4: https://d2dq6e731uoz0t.cloudfront.net/49603436f7edf6fa3baa609dbdda1c1d/as/OutlookTodoist.Adx.exe


Best regards,
David

BK
Ben Kuhlmann
Replied on Feb 14, 2014 - 14:32

This is great, thank you!

D
Dennis premium
Replied on Feb 14, 2014 - 14:42

Awful, just awful. Update killed old links to email and now I can't add emails as task.
Add to todoist -> nothing happens.
2.5 at least worked, before today's update.

David Trey staff
Replied on Feb 14, 2014 - 14:44

Dennis,

Please install this version 2.6.4 which addresses this issue: https://d2dq6e731uoz0t.cloudfront.net/49603436f7edf6fa3baa609dbdda1c1d/as/OutlookTodoist.Adx.exe


Best regards,
David

D
Dennis premium
Replied on Feb 14, 2014 - 15:18

Better, but still emails added to tasks on random

David Trey staff
Replied on Feb 14, 2014 - 18:45

Dennis,

Please clarify how exactly are emails randomly added to tasks? If there's any pattern to it, for example - the email you read ads itself as a task, please let us know as we can't reproduce such issue.


Best regards,
David

D
Dennis premium
Replied on Feb 14, 2014 - 19:12

I mean some emails sometimes are not added to the tasks upon activating 'add to todoist'

Brendon Wadey staff
Replied on Feb 14, 2014 - 22:55

Hi Dennis,

If you could please explain the situation, you are within your Inbox for example, you open the email, you click on Add Todoist, and nothing happens? Is it only certain folders when this happens or?

Regards,
Brendon.

D
Dennis premium
Replied on Feb 17, 2014 - 20:37

with 2.6.4 it happens everywhere on random

Rolled back to version 2.5 - everything works almost perfectly.
Noticed that changing the tasks in outlook plugin 2.6.4 leads to a broken sync with web todoist => broken sync on three android systems that I'm using. In 2.6.4 try to create a big list (so that the window is scrollable) and then try to drag the bottom task to the top of the list... The problem seem to originate when the task list becomes scrollable (i.e. takes more than one screen)



Brendon Wadey staff
Replied on Feb 17, 2014 - 21:08

Dennis,

We are looking into scrolling issues, though we aren't able to reproduce. Though this should not be causing any sync issues. And now with you on an older version, we can't exactly troubleshoot with you.

Nonetheless, we will look into the issue.

Regards,
Brendon.

D
Dennis premium
Replied on Feb 17, 2014 - 21:53

Pity...

Anyhow with 2.5 I'm pretty satisfied for now.

Hopefully in the next versions the issues will be resolved.