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Outlook plugin and Hibernation

AM

If I hibernate my computer, which I often do, and then I go back into Outlook and hit refresh on the ToDoist plugin screen, I get:

Bad Request
Unknown error happened: invalid literal for int() with base 10: 'True'

This means I have to restart Outlook to get the plugin to work again.

Running Windows 7 64-Bit with Microsoft Office Professional 2010 64-Bit.

All responses

David Trey staff
Replied on Aug 10, 2012 - 10:53

Hello Ani,

thank you very much for your report, I will pass it to the developers.

In order to help us reproduce this issue and find its source, please tell me:
- How long is your computer usually hibernated when this happens?
- Has this issue happened to you before or just started recently?
- Does logging out of Todoist and back in solve it?
- Do you see this error message each time you retry to reload it?


Best regards,
David

AM
Ani Manjikian
Replied on Aug 10, 2012 - 11:10

- How long is your computer usually hibernated when this happens?
Doesn't matter.

- Has this issue happened to you before or just started recently?
I have been only running the program for less than a week. I couldn't figure out why it happened at first.

- Does logging out of Todoist and back in solve it?
Once this happens, I have no choice but to shut down Outlook because it's looks like a web page error where the bad request part in large black type and the error message in smaller type, all on a white screen. The center part of the interface disappears so there is no logout button. And you can't logout from the right click menu.

- Do you see this error message each time you retry to reload it?
Yes, after this happens, I can still click Refresh on the right click menu, but it does nothing.

Something interesting to note. I also have the Firefox plugin and it has no problem coming back from Hibernation.