+ Add Question

Recent issues with incorrect task nesting

RA

I make heavy use of nested tasks. Recently (since the HTML5 switchover?) I am seeing quite a few situations where task nesting is getting messed up. Tasks that were peers are now incorrectly shown as being subordinate to a former peer. It is not just a display issue, because the incorrectly nested tasks will be marked as complete if the pseudo-parent is marked as complete. I typically first notice it in query results (date, label or search). If I go back to the project view, it usually (but not always) shows up the same way there and I can repair it by putting the indention back the way it is supposed to be. This happening several times a day and is a serious issue.

All responses

David Trey staff
Replied on Jul 30, 2012 - 06:31

Hello Rhonda,

please log out of Todoist, clear your browser's cache and offline storage, reload the browser, log back in and check if the issue persists?

If it does, please tell me:
- Can you reproduce this issue in a different browser?
- Did this issue occur to existing tasks/sub-tasks or only to sub-task which indent level if being changed (we're aware of an issue that caused un-indented tasks to be checked of along with their former parent task and are working on it right now)?


Best regards,
David

MH
Magnus Hedberg premium
Replied on Jul 31, 2012 - 01:00

I completely agree with Rhonda here - since your email about the new Todoist HTML5, I've had multiple subtasks now being children of the wrong parents, and children becoming parents over other tasks which aren't indented at all! So I click on the arrow, of a parent, and tasks appear less indented than the task I just clicked.

Reindenting doesn't always work. Either it skips two steps to the left/right when I click the arrows, or it doesn't move at all.

What da hell happened here???

David Trey staff
Replied on Jul 31, 2012 - 01:18

Hello Magnus,

please log out of Todoist, clear your browser's cache and offline storage, reload the browser, log back in and check if the issue persists.

If it does, please tell me:
- Can you reproduce this issue in a different browser?
- Does this issue occur only in a certain view (7 days, for example) or also within a project?


Best regards,
David

MH
Magnus Hedberg premium
Replied on Jul 31, 2012 - 02:39

Clearing cache or switching browser doesn't help, tried both FF and IE (latest versions).

In "today, overdue" view I see these problematic tasks having subtasks that shouldn't be there. If I go to their respective project, I see that they are either intended on the wrong place, or not indented at all.

If I reindent, leave the project and come back, they have rebounced to their previously incorrect indentation.

What seems to help though, is to remove the deadline date, then reindent. If I do that, leave the project and come back, they keep their correct indentation.

BUT.

Before I figured this one out, I managed to totally f**k up a project, accidentally checking a task which had sub tasks that it shouldn't have had. So now I have 30+ tasks marked as completed, and I can't undo. There's no checkbox to untick, and no tool icon to the right. What to do to restore these? I can see them under "Completed tasks" but their unclickable...

David Trey staff
Replied on Jul 31, 2012 - 02:53

Magnus,

I've been able to partially reproduce this - indenting tasks did not show them as a reference on the today list, adding a due date to one child made 2 children appear etc. I have passed it to the developers. Thank you for your report and sorry for any inconvenience this issue has caused you.

As for your second question - there should be a checked-off check box at least next to the parent task of the completed sub-task which you can un-check to retrieve the whole task structure.

If there is no check box next to any task on the completed list - please try to complete their former parent task to see if it will add it as a parent of some of the sub-tasks listed in the "Get completed" list.


Best regards,
David

MH
Magnus Hedberg premium
Replied on Jul 31, 2012 - 03:44

Hi again David!

Thanks for the quick replies. Unfortunately, your suggestions for restoring completed tasks isn't working...

The problematic project has five tasks which used to be sub tasks earlier, but are now "floating" without parents. I've checked all of them to see if any of them where the fake parent of the completed once, but it didn't help. In the completed list they look like they're parents to all the others, but when I untick them, they are the only once that get's restored.

Also - two of these five has due dates set. If I remove those dates and save, the dates come back. Have tried to logout and tried another browser (Chrome, which I have never used on this computer for todoist earlier). Yet when I come back, the dates are still there!

This reminds me of a problem about a year or two ago, when changes were automatically unsaved so to speak. Only way to get rid of that problem was to deny Todoist from storing data locally. But I have tried that as well...
Besides t

RA
Rhonda Alexander premium
Replied on Jul 31, 2012 - 04:35

Thanks David and Magnus for the replies. I concur that logging out and clearing the cache does not help and that the issue occurs in IE, FF and Chrome. I'll try watching what happens with and without dates to look for more patterns.

David Trey staff
Replied on Aug 01, 2012 - 00:42

Hello,

we've fixed an issue affecting sub-tasks, un-indented tasks will no longer remember their former indent level and be bound to their former parent task.


Best regards,
David