+ Add Question

Error when adding ical URL to Outlook

SJ

I tried to add my ical URL to my Outlook -> Internet Calendars and I am getting the following error message: 'cannot verify or add the internet calendar in outlook. verify the link is a valid calendar link.

All responses

David Trey staff
Replied on Jul 30, 2012 - 06:28

Hello Shari,

please clarify - are you following the steps shown in this video: http://www.youtube.com/watch?v=gzGubOy8GuE ?

Please make sure that you're copying the full address from Todoist preferences (if you open the Preferences window and left-click on the URL just once, it will auto-select and then you can right-click to copy it). Are you seeing this error message right after you click OK after pasting the URL or after you see the "Contacting Web Server" window?

Also, have you tried clicking on the calendar icon in Todoist Preferences? It should open a window asking which calendar software to use with this link and Outlook should be on the list.


Best regards,
David

SJ
shari jacobson premium
Replied on Jul 31, 2012 - 07:07

David,

Yes, I followed the steps in the video and yes, I am seeing the error message after clicking OK. I have also tried clicking on the calendar icon and received the same error.

Shari

David Trey staff
Replied on Jul 31, 2012 - 07:45

Hello Shari,

we've noticed some issues with the calendar feed currently and we are looking into it right now. I will notify you once this issue has been fixed.


Best regards,
David

David Trey staff
Replied on Aug 01, 2012 - 00:26

Hello Shari,

please try to remove and re-add your Todoist calendar and let us know if you still experience this issue.


Best regards,
David