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signed up for premium but it still shows upgrade

HB

All responses

CK
Candace Kochosky
Replied on Jul 26, 2012 - 05:01

Same here. What's going on?

SK
Siva Katir
Replied on Jul 26, 2012 - 05:13

I'm having this issue as well.

David Trey staff
Replied on Jul 26, 2012 - 05:27

Hello,

there may be a slight delay between the time when you pay and the time when Premium features are being activated on your account. If after about an hour, you log out, clear your browser's cache, reload the browser and log back in and still won't have access to Premium features, please send the following information to david@doist.io :

1. The email address you've used with PayPal to subscribe.

2. The email address you're using with Todoist.


Best regards,
David

David Trey staff
Replied on Jul 26, 2012 - 05:37

Hello,

this issue should be resolved now and your accounts should be Premium.


Best regards,
David