Tasks occasionally duplicate. Why? How to resolve?
I'm being impacted by an application bug and would appreciate your help in resolving it.
I've found that occasionally some of my tasks will duplicate. There doesn't seem to be any rhyme or reason to this (i.e., this doesn't impact the same tasks, it doesn't happy on a particular day, with a particular browser, on a particular project, etc). From a user's perspective, I simply add a task and it behaves as expected for a few days - then I get my daily email of unfinished tasks and I notice that a single task has been replicated 10-15 times (so one task titled "Yoga" becomes 13 tasks titled "Yoga").
When I've seen this behavior before in other applications, it has usually been the result of a database error - I think usually occurring when data is being replicated through various regions (Alpha -> Production, for example).
There are two examples for you in my account right now:
Example A: "Yoga" under project "Life > Do". I discovered this task to be duplicated about 13 times today and deleted the 12 extra iterations of it.
Example B: "Sales Management" under project "@Agendas > Susan." In the interest of equipping you with a salient example, I've left this one untouched - so all the replicated tasks are still there (though I'd like to clean it up soon - I hate clutter).
The one other thing I can think to call your attention to is that this issue also affects the daily digests I get - so if you need to determine what dates the unnecessary replications occur, I'd recommend looking through my digest emails (I assume you have access to them?) to see when one "Sales Management" spawned 12 children.
This is bothersome to clean up, so I'd appreciate your help understanding and fixing this at the earliest.
Thank you, in advance, for your help.