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COM Add-Ins will get unchecked

DJ

every time i star outlook 2007 Todoist panel does not appear. i go to the COM Add-Ins and the Outlook Todoist is unchecked. i check it and save. the panel comes back and shows in outlook 2007. but when i turn off the computer and turn it back on the panel does not show again and i need to go to the COM Add-Ins and check it again. please help.
running windows 7 and Norton 360.
thanks.

All responses

David Trey staff
Replied on Jun 19, 2012 - 12:32

Hello Daniel,

this is an issue that we're already working on and hope to fix it in the next revision of the Outlook plugin. We're sorry for any inconvenience it has caused you.

In order to help us fix this issue, could you please provide the following information:
- Are you using a 32-bit or 64-bit version of your system an Outlook?
- Are you using any other plugins in Outlook?
- In what folder is the plugin located (the location should be visible in the COM Add-Ins section when selecting the plugin)?


Best regards,
David

DJ
Daniel Jimenez
Replied on Jun 20, 2012 - 04:52

64 bit

plugins:
Icloud Outlook Addin
Norton AntiSpam Outlook Plugin
Outlook Change Notifier
Outlook Duplicate Remover
Window Search Email Indexer

C:/Users/djimenez/AppData/Local/Temp/TodoistForOutlook1_3/OutlookTodoist.vsto

Hope you fix this quick.

Thanks

David Trey staff
Replied on Mar 24, 2013 - 08:43

Hello,

Although so far we weren't able to reproduce this issue, we've made a new version of our plugin with a built-in error reporting system. Please download and install it from this location: https://d2dq6e731uoz0t.cloudfront.net/6d48d3aaeb65b9bca3dc3068008d08ec/as/OutlookTodoist.RC.exe and if you'll see any error during installation or activation of the plugins, please agree to send an error report to us.


Best regards,
David

David Trey staff
Replied on Mar 27, 2013 - 14:18

Hello,

We've released a new update which should fix this issue, please install it from this location: https://d2dq6e731uoz0t.cloudfront.net/4213960e2dd34efbcebad4fee1d4d855/as/OutlookTodoist.RC.exe and let us know if it still persists.


Best regards,
David