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I've suddenly started receiving daily emails that I can't unsubscribe from

U

Similarly to another question, I suddenly started receiving daily emails with task reminders. I have tried unsubscribing via the included link twice, but I continue to receive these emails.

All responses

David Trey staff
Replied on Apr 29, 2012 - 08:14

Hello,

we will look into this matter, thank you for reporting it.

In order to identify the issue, it would be very helpful if you could provide the following information:
- After clicking on the unsubscribe link at the bottom of the mail, have you seen the confirmation message in your browser?
- Do you have any ad- or script-blocking plugins in your browser?


Best regards,
David

MW
Michael William Boldt
Replied on Apr 29, 2012 - 10:26

I've started receiving these emails too--very annoying, especially since I have not used this tool in years.

To answer the questions you posted:
- I do see the "unsubscribe" confirmation.
- I do have an ad-blocking plugin in my browser (Adblock Plus (Beta)1.2 on Google Chrome 18.0.1025.162).

David Trey staff
Replied on Apr 30, 2012 - 00:54

Michael,

please try to log into todoist.com, put it on your ad-blockin plugin's whitelist and then copy/paste the unsubscribe link from the Daily Digest email into your browser's address bar.

You can also try this in a different browser.


Best regards,
David

Brandon Johnson premium
Replied on Apr 30, 2012 - 02:50

I've also had the same problem and it's been very annoying. Why would I get emails that I never signed up to receive? And then I can't unsubscribe even though it tells me I did?!!

We shouldn't have to "work around" this by trying to do something with our ad-block plugin. That doesn't even make sense. We should have the option of changing or managing this setting from within our Preferences on Todoist at least!

David Trey staff
Replied on Apr 30, 2012 - 03:12

Hello Brandon,

we're sorry for the inconvenience. These mails were sent only to people who still have Todoist account.

We're investigating the issue you're experiencing with the unsubscription right now. So far, we can't reproduce it, but any information provided would be very helpful.

Ad-block plugins or other script-blocking plugins could theoretically prevent certain information to be sent and therefore influence the unsubscription process even though they shouldn't. Again, this information could help us identify this issue and fix it as soon as possible.

We will certainly add a feature to manage which mails you want to receive from Todoist soon.


Best regards,
David

David Trey staff
Replied on Apr 30, 2012 - 05:30

Hello,

we have identified the glitch and it should be fixed now. Please try to unsubscribe again and let us know in case you'll receive the next Daily Digest tomorrow.

Sorry for the inconvenience.


Best regards,
David

NE
Nick Ellis
Replied on Apr 30, 2012 - 21:49

I am also receiving these. I would go to the settings panel to turn them off, but they're not available because I am not a premium user. Please can you make it stop?

Thanks

Nick

Brandon Johnson premium
Replied on May 01, 2012 - 01:25

And now I'm receiving all the responses to this thread via email and don't have the option of unsubscribing or opting out. Is there a fix for that?

David Trey staff
Replied on May 01, 2012 - 01:39

Hello Nick,

you can unsubscribe from the Daily Digest emails by using the "click here to unsubscribe" link at the bottom of any Daily Digest you've received.

There was a small system glitch preventing some accounts from unsubscribing so please try to use this link again and it should work now. Sorry for the inconvenience.


Best regards,
David

David Trey staff
Replied on May 01, 2012 - 01:40

Brandon,

unfortunately, it's no possible to turn off notifications from the Support section right now, but we will certainly implement such option soon.

Sorry for the inconvenience.


Best regards,
David

U
Unknown
Replied on May 05, 2012 - 00:39

Hi, I am getting emails with no link to unsubscribe. They are not daily. I got one a minute ago because someone posted at:

http://todoist.com/Vote/showProposal/30/

so this will not be testable as often as daily. Please let me know when you can fix this. Let me know if you have more questions.

---

David Trey staff
Replied on May 05, 2012 - 00:57

Hello Brady,

unfortunately, notifications about responses within the support section and the Votebox cannot be turned off manually right now, but we will soon add such option to our application.

Sorry for the inconvenience.


Best regards,
David

JA
Justin anon
Replied on Oct 18, 2012 - 07:01

Hey Brady,

Todoist simply wants to keep sending you spam mails in the future so they don't have an option in preferences. They keep giving people a run around so they stop complaining. I've designed many websites myself and know exactly how designers steal and keep innocent people's information for themselves. Once you sign up, you are forever signing up.

David Trey staff
Replied on Oct 18, 2012 - 07:30

Hello Justin,

we are not stealing any information and you have an option to unsubscribe from any notification anytime in every mail you've received from us.

If you don't want to receive notifications, please open any mail we've send to you, scroll down to the bottom of the message and use the "Click here to unsubscribe link".


Best regards,
David