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Are reminders broken?

TS

I have several recurring tasks that send reminders on a weekly basis. They seem to have stopped as of last week and they have been working for months????

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TS
Tommy Stroozas
Replied on Apr 06, 2012 - 09:42

...email reminders, set to send email at an exact time of day, once a week.

David Trey staff
Replied on Apr 06, 2012 - 12:21

Hello Tommy,

I've been trying to reproduce this and there might have indeed been a small delay, but it should work fine now.

Please tell me:
- Have you received the missing reminders by now?
- If you add a new test-task and type <remind today at xx:xx> (some time in the nearest future) within the task name, do you receive the reminder at this time?
- What's the exact due date format you're using with the task and with the reminder?


Best regards,
David

TS
Tommy Stroozas
Replied on Apr 09, 2012 - 03:01

David,

Thanks... I received the messages that appeared to be stuck.

I added a test task with the format you described, and did NOT receive the email reminder, so it appears that it is still non-functional. Also, one of my other live tasks just missed the reminder as well.

The date format I used previously was "every friday @ 9 am"

Thanks.

David Trey staff
Replied on Apr 09, 2012 - 09:00

Tommy,

we haven't noticed any major delays in the reminder service, but still, I will notify the developers about this issue.

Thank you for your report and sorry for any inconvenience.


Best regards,
David