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google app problem with mail link

H

hello,

linking an email from gmail with the chrome extension does not work anymore - the resulting link is unvalid.

cheers

v

All responses

David Trey staff
Replied on Mar 15, 2012 - 01:46

Hello Hipo10tial,

please tell me:
- Have you installed any browser plugins lately?
- Are you using any Labs extensions for GMail?

It would also be helpful if you would post the content of the task which gets added it you try to add an email as a task (the text which shows when you edit the task) as well as the task name (the name showing once you save the task).


Best regards,
David

H
hipo10tial
Replied on Mar 15, 2012 - 01:52

hi david,

no new plugins. and no new labs either.

this is a todo example: [[gmail=1360d265520f02b5@googlemail.com, follow-up]] jan fries

and what happens when i click on the link:

Google Apps - Serverfehler

Serverfehler
Sie befinden sich leider auf der Anmeldeseite einer Domain, die nicht Google Apps verwendet. Prüfen Sie die Webadresse und versuchen Sie es erneut.

David Trey staff
Replied on Mar 15, 2012 - 02:19

Do you have an option in the Google Apps to set the default domain for Google's GMail? It should point to mail.google.com by default and not googlemail.com

If not, please try to go to your GMail Settings -> Accounts and in the "Send email as" section, try to change your email address to ...@gmail.com if it's listed as ...@googlemail.com

Does this issue occur with every email coming from multiple different addresses or just some of them?


Best regards,
David

H
hipo10tial
Replied on Mar 15, 2012 - 02:50

sorry, i can not change the googlemail.com. and it happens with all emails no matter what address.

my colleague has the same problem. apparently, google must have changed something a few days ago.

David Trey staff
Replied on Mar 15, 2012 - 03:20

Hipo10tial,

unfortunately, I can't reproduce this issue. Please tell me - if you edit the task manually and replace the "googlemail.com" with just "googlemail" (without the .com), does it fix the link? If not, please try to change this part to "gmail" (also without the .com at the end) and let me know if this helps.

Also, if you see this error message: "Sie befinden sich leider auf der Anmeldeseite einer Domain, die nicht Google Apps verwendet.", could you please check what URL is being displayed in the address bar when you land on this error page and post it here?

Thanks in advance.


Best regards,
David

H
hipo10tial
Replied on Mar 15, 2012 - 03:27

the "gmail" works! but its not very handy to edit it manually all the time ;)

here is the url of the error page:
https://www.google.com/a/googlemail.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/a/googlemail.com/&ss=1&ltmpl=googlemail#inbox/136162a6653af039

David Trey staff
Replied on Mar 15, 2012 - 06:04

Thank you for this information, I have forwarded it to the developers and we will try to reproduce, identify and fix this issue.

Sorry for the inconvenience.

For now, could you try to access the "regular" GMail without Google Apps to see if it also happens there?


Best regards,
David

David Trey staff
Replied on Mar 19, 2012 - 05:56

Hello Hipo10tial,

this bug should be fixed now, please try to use the "Add email as task" function and let us know if you still experience this issue.


Best regards,
David

H
hipo10tial
Replied on Mar 19, 2012 - 06:08

hi,

it works form within the chrome extension but not on todoist.com.

cheers

volker

David Trey staff
Replied on Mar 19, 2012 - 09:56

Volker,

please try to access Todoist through this URL: https://todoist.com/app?v=6 if it doesn't solve the issue, please clear your browser cache.

Please let us know if neither works.


Best regards,
David

H
hipo10tial
Replied on Mar 19, 2012 - 12:17

it works. many thanks!!!!!