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the version of Internet Explorer that I am using is 9.0

ML

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David Trey staff
Replied on Mar 08, 2012 - 14:42 UTC

Milton,

please clarify, in the "About Internet Explorer" window, the "Version" section says just "9.0".

The latest information you should have there is:

Version: 9.0.8112.16421
Update Versions: 9.0.5 (KB2647516)

Please confirm if this is the same version you're using and if it's not, please try to go to the microsoft.com site to download all latest updates.

If this is the exact same version, though, please tell me - have you installed any add-ons into Internet Explorer (you can find them in Internet Options -> "Programs" tab -> "Manage Add-ons" button)?

Also, feel free to reply within this thread to allow better tracking of the progress of your case within one thread :)


Best regards,
David

ML
Milton Lee Massie
Replied on Mar 08, 2012 - 14:57 UTC

thanks dave. this is the exact version. However, I clicked on the download and it is doing that as I write you now. I will also check to see if I have installed any add-ons other than todoist. I am fairly sure I have not. i will double check

ML
Milton Lee Massie
Replied on Mar 08, 2012 - 15:14 UTC

Hey Dave,
the only recent add-on is Skype Click to call /skype browser helper...should I disable these?

ML
Milton Lee Massie
Replied on Mar 08, 2012 - 17:41 UTC

Hello Dave, I have followed the instructions you sent as best I could I think...I still am not seeing a response from my attempts to login. thanks for your help thus far. let me know if anything else can be done to correct this glitch.

ML
Milton Lee Massie
Replied on Mar 08, 2012 - 17:41 UTC

Hello Dave, I have followed the instructions you sent as best I could I think...I still am not seeing a response from my attempts to login. thanks for your help thus far. let me know if anything else can be done to correct this glitch.

David Trey staff
Replied on Mar 08, 2012 - 18:22 UTC

Milton,

please tell me:
- In Internet Explorer's Internet Options -> "Security" tab, if you click on the green check mark with "Trusted sites" written below it and then the "Sites" button (where you should have todoist.com on the list of trusted sites), do you have the box next to "require server verification" checked? Please try to log in with it being checked and not checked (save the changes after each option)?
- In the same "Security tab", make sure the bar on the left is set to "Medium-high" or "Medium"
- If you log into todoist.com directly through Internet Explorer and NOT log out, open Outlook while you're logged in and NOT close the Internet Explorer browser window, do you still see the login screen in the Outlook plugin or are you being logged in?


Best regards,
David

ML
Milton Lee Massie
Replied on Mar 09, 2012 - 07:55 UTC

Thanks Dave, I will try these steps and get back to you. by the way, I checked my Add-in again. the voice recognition software that I loaded in fact does show an Add-In for Outlook. I went into options on my computer, went to add-ins and it was there. it is called Dragon Naturally Speaking by Nuance. the version is 11.5. do I disable this after I try the above steps you have instructed?

ML
Milton Lee Massie
Replied on Mar 09, 2012 - 12:22 UTC

Ok Dave,

I tried to log in directly online and via my outlook plug-in. I kept both open and I tried logging in via these approaches with the "require server verification" box clicked and unclicked. in both cases I got the same error message as I sent to you at first (404 Bad request). the text says the page could not be found. Do I need to disable the voice recognition add-in?

David Trey staff
Replied on Mar 09, 2012 - 12:51 UTC

Milton,

yes, it would be very helpful to disable any addins installed at the time you've started experiencing this issue as they may collide with each other under some circumstances.


Best regards,
David

ML
Milton Lee Massie
Replied on Mar 09, 2012 - 13:46 UTC

Dies disabling hinder the functioning of the program recently installed? I still would like to use this program...

ML
Milton Lee Massie
Replied on Mar 09, 2012 - 14:02 UTC

I meant to say, does not dies. I disabled the add-in from the options section in Outlook. is there someplace else I should disable it? I still am not getting a response when I try to log in. I don't have to un-install the program do I?

ML
Milton Lee Massie
Replied on Mar 09, 2012 - 14:40 UTC

Hey Dave,
I can access my todoist account directly via Google Chrome. I cannot access it via Internet Explorer or my Outlook plug-in. curious .

ML
Milton Lee Massie
Replied on Mar 09, 2012 - 15:26 UTC

Hey Dave,
more partial good news. I performed a repair based on a previous suggestion you made three of four replys back and it allowed me to get into todist via Internet explorer. The "required server verification" is checked. I will see if I can still access it without the box checked. I still have Outlook open but i cannot log in. I will get back to you

ML
Milton Lee Massie
Replied on Mar 09, 2012 - 20:34 UTC

Hey Dave,
I have tried all the suggestions. still nothing.

David Trey staff
Replied on Mar 10, 2012 - 05:59 UTC

Hello Milton,

I'm very sorry for the inconvenience, but I still can't reproduce this issue. I will ask the developers of our Outlook plugin about it and will notify you as soon as we manage to fix this problem.

For now, just to clarify - you are online when you're using Outlook (connected before you launch Outlook) and Outlook is not set to work in offline mode (this would be indicated with a red X in the bottom right corner of Outlook)?

Also, one more thing you could try is to go to the Internet Options in Internet Explorer, and lower the bar in the "Security" tab to "Medium" and the bar in the "Privacy" tab to its lowest settings which should be "Accept all cookies". Note - you should close Outlook before you do that and open it after you save these settings in IE and close IE.


Best regards,
David

ML
Milton Lee Massie
Replied on Mar 10, 2012 - 09:24 UTC

Hello Dave,
Thanks you. I will try these suggestions also. I have been able to connect with todoist online via Google Chrome whether Outlook is open or not. I have tried keeping outlook on and trying to access todoist vie IE. no success. so, I will try to make the adjustments to IE that you have suggested in this stream. thanks again

ML
Milton Lee Massie
Replied on Mar 10, 2012 - 09:24 UTC

Hello Dave,
Thanks you. I will try these suggestions also. I have been able to connect with todoist online via Google Chrome whether Outlook is open or not. I have tried keeping outlook on and trying to access todoist vie IE. no success. so, I will try to make the adjustments to IE that you have suggested in this stream. thanks again

ML
Milton Lee Massie
Replied on Mar 10, 2012 - 13:12 UTC

hey Dave, no cigar. I will await what your developers come up with. thanks. meanwhile , I have to access it via Google Chrome.

ML
Milton Lee Massie
Replied on Mar 13, 2012 - 09:00 UTC

Hey Dave,

Any thing new....nothing new with me ....I still cannot connect vis IE and the add-in will not open/respond

ML
Milton Lee Massie
Replied on Mar 14, 2012 - 17:55 UTC

Hello Dave,
Can I talk to a tech person live? Should I try to un-install todist and re-install? have your development personnel come up with anything? thanks.

David Trey staff
Replied on Mar 14, 2012 - 18:24 UTC

Hello Milton,

we're very sorry for the delay, we will notify you once we manage to reproduce this issue and fix it or at least find a workaround.

Unfortunately, we don't offer any other forms of support beside this forum. Please clarify - what exact issue are you experiencing with our plugin? You've said that you can access Todoist as well as the Todoist "mini" version through Internet Explorer and than were able to access it through the Outlook plugin, but the "Login" button didn't work. Two posts above, you've said you can't access it through IE.

Also, I've advised you to uninstall and re-install the Outlook plugin. Have you tried it? If not, you can do so.

Again, I'm very sorry for the inconvenience, but there's unfortunately nothing else that can be done at this point assuming that you've done everything I've mentioned before (step-by-step) :(


Best regards,
David

ML
Milton Lee Massie
Replied on Mar 14, 2012 - 18:33 UTC

Thanks Dave, To clarify: I can only access todist via google Chrome. I cannot access it via IE at all. my plug -in is not responding to any of my log-in attempts. When I try to access it through IE, I get the 404 error message that says there could be a typing error. I will try to uninstall it and install it again. other than that, I am at a loss.

David Trey staff
Replied on Mar 15, 2012 - 06:38 UTC

Milton,

can you remember at which point you lost the possibility to access the website through Internet Explorer?

If not, please go to the Internet options and in the "Security" tab click on the "Reset all zones to default level" button and in the "Privacy" tab drag the bar to the lowest level.


Best regards,
David

ML
Milton Lee Massie
Replied on Mar 15, 2012 - 11:44 UTC

I apologize for being tardy in this response. life has certainly went nuts in the last two weeks. I lost the ability to access the website through IE almost a week and a half ago. I will try your suggestions asap. and get back to you in the next hour or sooner.

ML
Milton Lee Massie
Replied on Mar 15, 2012 - 12:44 UTC

DAVE!!!!! SUCCESS!!!!!! Finally! I un-installed the program, took off my filter, went to IE....the Security Tab...clicked "Reset all zones to the default level....Privacy Tab dragged the bar to the lowest level....made several attempts at re-downloading the program...after finally hitting the option button to "run anyway" it downloaded....I did a restart with my filter still off and opened up Outlook....I say my profile load 8 of 10 todoist add-ins...it then popped up with my current tasks that I assume it gathered from IE! all to say thank God and thank you Dave for your sensitive persistence. that was indeed encouraging. I will try to run it with the filter on also and let you know. Thanks so much again!

ML
Milton Lee Massie
Replied on Mar 15, 2012 - 12:48 UTC

PAY DIRT!!!!!!! it works with the filter on also! thanks again.