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Can't mark task as complete

WB

I'm trying to mark a task as complete and all I get is the circling "in progress" symbol. If I leave the ToDoist window open the cycling continues. If I leave it and return, either the symbol is still cycling or it has disappeared, but the task is not market completed.

All responses

David Trey staff
Replied on Feb 06, 2012 - 18:16 UTC

Hello Wally,

unfortunately, this issue occurs when using an unsupported date format which mistakenly is being accepted by the software. We're sorry for the inconvenience and are working on fixing this issue.

Please post the date format you're using with the particular task and I will let you know if it's supported and if not, what other format you could use to set up a recurring task.

Only date formats listed here: https://todoist.com/Help/timeInsert are fully supported by Todoist.


Best regards,
David

WB
Wally Bock premium
Replied on Feb 06, 2012 - 18:31 UTC

Here's how I entered the recurring date

every two weeks starting 6 Feb

David Trey staff
Replied on Feb 06, 2012 - 18:34 UTC

Wally,

thank you for this information, I have forwarded this to the developers.

The proper date format you could use to set up a task for this timeframe is:

every 14 days starting 6. Feb

or, if you'll add this task today, you can simply use:

every 14 days


Best regards,
David

WB
Wally Bock premium
Replied on Feb 06, 2012 - 18:42 UTC

I'll certainly do that. In addition to sending this to the developers, you might have someone put the dates in your examples in that format. None of them show a dot (.) as part of any date.

David Trey staff
Replied on Feb 06, 2012 - 18:53 UTC

Wally,

the dot is rarely required, usually only if a task is set to begin in the past, in which case is should be used along with the year as Todoist will schedule the task to the future event by default, for example:

every 14 days starting 4. Feb 2012

and although it's not required in any other case, it's advised to use it if specifying a date using a number followed by the abbreviation of the month. For that, we've only used it in the last example on the help page:

ev other day starting 2. nov

In no other case like: "tomorrow", "every monday" or even "every 14 days starting 7/2" a dot is necessary. We will improve our help page, though, so thank you for your feedback, we appreciate it.


Best regards,
David

WB
Wally Bock premium
Replied on Feb 12, 2012 - 14:08 UTC

Thanks for the help. I appreciate it.

David Trey staff
Replied on Feb 17, 2012 - 14:53 UTC

Hello Wally,

this issue has been fixed. From now on, trying to add such due date as: "every two weeks starting 6 Feb" will return an error message.

Thank you for reporting this issue and sorry for any inconvenience it might have caused you.


Best regards,
David

JA
Jennifer Alvarez premium
Replied on Feb 26, 2013 - 01:12 UTC

I have the same problem, I am assuming from my date format, I am trying to mark a recurring task as twice a month every 16th and every 1st?

David Trey staff
Replied on Feb 26, 2013 - 01:23 UTC

Hello Jennifer,

Please tell me - what's the exact due date that you see within the tasks "due date" field? A date such as "every 16th and every 1st" is not valid.


Best regards,
David

JA
Jennifer Alvarez premium
Replied on Feb 26, 2013 - 01:26 UTC

I used every 16, ev 1

David Trey staff
Replied on Feb 26, 2013 - 01:29 UTC

Jennifer,

Please tell me - how did you add such task? Trying to type this date format in results in the "Invalid date" error message> Did you use any of our mobile apps or browser plugins?

Please try to create two tasks with the same name, one due "ev 1" and one "ev 16" as it's unfortunately, not possible to set a task for two recurring dates.


Best regards,
David

JA
Jennifer Alvarez premium
Replied on Feb 27, 2013 - 21:49 UTC

Yes, sorry i used the iphone app to add that particular task.

David Trey staff
Replied on Feb 27, 2013 - 22:10 UTC

Jennifer,

Thank you for the clarification, I've been able to reproduce this issue on the iOS app and we will lock the option of adding such dates in the next update.


Best regards,
David