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Uninstalling Todoist Premium and reinstalling it

JC

I currently have Todoist premium account which is malfunctioning. I use it with Chrome. I want to uninstall it and start my ToDoist premium again. Where can I find step by step instructions to do this?

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David Trey staff
Replied on Jan 30, 2012 - 18:14 UTC

Hello John,

please describe how your account is malfunctioning - are you getting error messages, what exactly doesn't work on your account.

If it's an issue related with our Chrome plugin, you can remove it by going to the Options -> Extensions and then reinstalling it from this location: https://chrome.google.com/webstore/detail/jldhpllghnbhlbpcmnajkpdmadaolakh

but you don't have to delete your account as all your tasks and projects are stored online and accessed through the plugin the same way they are accessed directly thought the Todoist.com website.

If you're experiencing other account-based issues, please clear your browser cache.

I'm sorry for the inconvenience, but unfortunately, in order to identify any issue, it's necessary to be able to reproduce is and it would be very helpful if you could provide some information about the malfunction.


Best regards,
David

JC
John Cosstick
Replied on Jan 30, 2012 - 18:48 UTC

Hi David,

Thanks for the information. Please confirm that my account is currently Todoist Premium and the link to the online training video for Todoist Premium.

Thank you for your help.

David Trey staff
Replied on Jan 31, 2012 - 05:37 UTC

Hello John,

your account is Premium, but you may need to clear your cache in order to use Premium features as the non-premium version of our app could have been cached by your browser.

We are producing new instructional videos for Todoist which you can find here:
http://www.youtube.com/playlist?list=PL2EEC42CE38B0AF8E&feature=plcp

If you'd like to see the old video, it's located here: http://www.youtube.com/watch?v=bZT-sC-gXFU

If you experience any issues, please let me know, I'll be happy to help you.


Best regards,
David