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Outlook add-in stopped working

L

Windows 7, SP1, 32-bit
Outlook 2010

This is the message displayed:

Content was blocked because it was not signed by a valid security certificate.

For more information, see "About Certificate Errors" in Internet Explorer Help.

All responses

David Trey staff
Replied on Jan 19, 2012 - 09:26

Hello Lee,

please try to open Internet Explorer, go to Tools -> Internet Options -> "Content" tab and click the "Clear SSL State" button in the "Certificates" section.


Best regards,
David

L
Lee
Replied on Jan 19, 2012 - 11:21

Thanks Davis. I tried that yesterday and again today with no success.

David Trey staff
Replied on Jan 19, 2012 - 17:44

Lee,

please try to clear the cache and cookies from Internet Explorer.

If this won't help, please go to the same option menu as mentioned earlier, but this time instead of "Clear SSL State", click the "Certificates" button, then access the "Trusted Root Certification Authorities" tab, find "Equifax Secure Certification Authority" on the list and click Remove.

If this still won't help, uninstall the Todoist for Outlook plugin with the Add/Remove Programs option in the Control Panel (it will be listed as OutlookTodoist), then re-download and re-install it again and let me know if you still experience this issue.


Best regards,
David

L
Lee
Replied on Jan 20, 2012 - 09:24

David,

This morning the add-in worked before I had a chance to try your latest suggestions. Thanks for your help.

-Lee