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[BUG] Set reminders

R

Hello , The below post was made a few months ago.

"when I set a reminder, Todoist adds eight hours at a time that I had set. For example: I put "tom @ 9" (tomorrow at 09:00 am) and appears at 17:00 pm. Any reminder that I set up Todoist add eight hours."

I am having the same exact problem, and in fact the same time difference, 8 hours.

I am in Cairo, Egypt. I have set my time zone in the preference menu at GMT +2.

As I purchased the premium service for the reminder feature so I am keen to get it up and running.

Thanks very much...

Cheers
Robert

All responses

David Trey staff
Replied on Jan 14, 2012 - 23:59

Hello Robert,

please tell me:
- If you set a regular due date for a task (like: tomorrow @ 16:00, for example), does the correct date appear on the right side of the task name or is it being changed +8h as well?
- Did you set SMS or email as the default reminder type?
- Are you using the 12 or 24-hour time format?
- What exact due date and reminder date/time are you using?

Also, please try to type: <remind today at 4pm> (or any time in the nearest future) within a task name and let me know if you receive the reminder at this time.


Best regards,
David

R
robert
Replied on Jan 15, 2012 - 19:05

Hello Davin,

Thanks for the speedy reply.

Here is the answer to your questions and then below I will give you and update on my further investigation into this matter.


please tell me:
- If you set a regular due date for a task (like: tomorrow @ 16:00, for example), does the correct date appear on the right side of the task name or is it being changed +8h as well? (BEING CHANGED AS WELL)
- Did you set SMS or email as the default reminder type? (EMAIL)
- Are you using the 12 or 24-hour time format? ( I TRIED BOTH)
- What exact due date and reminder date/time are you using? ( I TRIED SEVERAL DIFFERENT DATE TIME FORMATS)

Also, please try to type: <remind today at 4pm> (or any time in the nearest future) within a task name and let me know if you receive the reminder at this time. (ACTUALLY WHEN I TYPED <remind today at 4pm> I was told it is an invalid date.

ADDITIONAL information -
I tried Todoist from both the web site and from firefox on my mac OX x version 10.5.7 and the same problem occurs. (on a strange note, today instead of 8 it is a 10 hour difference). And the problem persists.

However when I fired up my PC laptop I used todoist from the web site and firefox and it worked perfectly from here. No problem when I entered the time and date reminder. However the "type" of reminder only allowed for "absolute" with no other option offered.

One last thing to mention. When I entered the correct time and date reminder from my PC (windows 7) I then went back to the MAC to see what it now recorded I did a refresh and the correct time did in fact come up on the MAC.

In conclusion. On the MAC, from any format, we are not getting the correct time when a reminder is set. A time of 8 and 10 hours ahead is being presented.

When we use Windows 7 from my PC the date and time reminder is working fine from any interface.

Soooooo, what do you think?

Cheers
Robert


Best regards,
David

David Trey staff
Replied on Jan 16, 2012 - 00:14

Robert,

this is very unusual.

If you type <remind today @ 4pm>, please type it into the task NAME and not the due date, for example:

Buy concert tickets <remind today @ 4 pm>

and you can leave the due date blank. Please confirm that this is what you did as this shouldn't return an "invalid date" error and could be a separate bug.

Also, it would be very helpful if you would post some exact examples of due dates/times or reminder formats you've been using in order to identify or reproduce this issue.

As for the absolute and relative reminder issue - a relative reminder can only be set for a task that has a specified due TIME. For example, if you type into the due date field: tom @ 16:00, only then you'll be able to set a relative reminder for "30 minutes before deadline" or "1 hour before deadline".

You can see how reminders should work in detail in this short video:
http://www.youtube.com/watch?v=bGPMzZRR1Kc

As for the issue itself, it is very unusual. I will forward it to the developers and will notify you about any progress.

Please also tell me:
- Are you're using the same Todoist account on both computers with the same settings?
- Have you cleared all your browser's cache?
- Does reloading the page in your Mac after seeing the wrong date using CTRL + SHIFT + R change anything?
- Which version of Firefox are you using on your Mac? Is it a final stable release or a beta build?
- Are you using any ad- or script-blocking plugins?


Best regards,
David