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How can I get invoice for Premium Member payment?

PB

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David Trey staff
Replied on Jan 11, 2012 - 00:26

Hello Piotr,

all our payments are processed by PayPal and you should receive a receipt (payment confirmation) from PayPal after your payment. If you haven't received it, please make sure it hasn't been marked as spam and check your primary email address assigned to PayPal.


Best regards,
David

Thomas N. Burg premium
Replied on Oct 06, 2012 - 01:40

any chance to get a real invoice. Having issues with PayPal invoice, my accountant says.

Thanks Thomas

David Trey staff
Replied on Oct 06, 2012 - 02:35

Hello Thomas,

PayPal's receipt should be treated as a valid confirmation of a transaction in the majority of countries.

Unfortunately, we don't send invoices ourselves as all our payments are processed by PayPal, but if you need to include our company data in your invoices, this is our address:

Ist Productivity Ltd.
5 Burnett House
Lewisham Hill
London SE13 7PD
United Kingdom


Best regards,
David

HP
Henning Poehl
Replied on Oct 10, 2012 - 12:05

If you make your payment only about paypal pleas write your full adress there.

In additon in Europe it's very important if you have a VAT-Number or not.
Please tell me if you have one.

Best regards,
Henning

David Trey staff
Replied on Oct 10, 2012 - 12:35

Hello Henning,

we do not have a VAT number.


Best regards,
David

G
Gert
Replied on Dec 12, 2012 - 05:18

I need an invoice as well; A paypal receipt is definitely not enough. :s

David Trey staff
Replied on Dec 12, 2012 - 06:51

Hello Gert,

Unfortunately, we do not issue invoices. All our payments are processed by PayPal and the receipt can be used as a valid proof of purchase for invoicing purposes (along with our company address posted above in this thread).


Best regards,
David

taskitaly premium
Replied on Jan 04, 2013 - 05:35

I also would have liked to have an invoice, PayPal is only a payment service.....if you supply the software, then you should provide an invoice as well as any company does.
This is only a small amount and it is worth while paying for your excellent tool, but it sounds not professional to avoid sending invoices !

best rgds,
Marco Ghia

David Trey staff
Replied on Jan 04, 2013 - 06:32

Hello Marco,

We're sorry for the inconvenience. We will consider adding better invoicing options in the future, for now please use PayPal's receipt for invoicing purposes. PayPal is a recognized payment system and you can use their receipts to document a purchase.


Best regards,
David

taskitaly premium
Replied on Jan 04, 2013 - 07:16

Hello David,

as I wrote before, I like your tool and I accept the fact that I can't declare this small amount on my accounts, definitely Paypal receipt is not acceptable for fiscal controls....
Hope you can solve this matter in the future,
thanks anyway for your prompt answer,

Marco

AM
Alejandro Martinez Rey premium
Replied on Feb 11, 2013 - 04:18

Hi, I write form Italy, land of burocracy...
We have the same problem, even for 14$ it is requested an invoice.
Thanks

David Trey staff
Replied on Feb 11, 2013 - 06:33

Hello Alejandro,

Unfortunately, we don't issue invoices for our services. When you've paid for Todoist Premium, PayPal has send you a receipt which you can use to confirm that the purchase took place.


Best regards,
David

HP
Henning Poehl
Replied on Feb 26, 2013 - 10:20

Sorry,
if you make business you have to make invoices or you have to informate the sellers about your "small business" and special small business laws of your country.
If you don't make invoices the best will be, that you only sell to privat users.
It's really nonsens what you do and you shouldn't sell your software to people which need invoices and not within the EU, if you have no VAT-No.
The PayPal receipt is no invoice and I can't use it for that.
Special greetings to your local tax office.
If you don't now how business works, please let it be.

Henning

LM
Laszlo Marai
Replied on Mar 30, 2013 - 12:01

Hi,

A potential premium user here. Unfortunately I won't be able to upgrade until you solve the invoicing issue. Running my own business, I don't understand why it is a problem at all. (I assume that what you're doing is somehow legal in the UK, though I don't really get it.)

I have almost pressed the button to do the purchase, but pretty happy to have it checked. Not a big amount, but I've just had enough of different web based services not providing proper invoices (which then results of the sum being deducted from my salary of course). The last one was google, BTW. Let me know when you manage to solve this tremendous problem and I'll be happy to upgrade ;).

Laszlo

LM
Laszlo Marai
Replied on Mar 30, 2013 - 12:07

https://todoist.com/Vote/showProposal/839/

PB
Peter Bickel premium
Replied on Apr 16, 2013 - 08:48

Yes, as the others already wrote: I need defintely an invoice fot the tax office. I'm working in germany as a journalist and I need an invoice because I will use Todoist for business. You are indentured to send an invoice if your offer your service in germany and your customers need an invoice.

That's no big thing: all other web services send invoices. Paypal receipt is not enough! Please help. I can't understand why writing an invoice should be a problem.

I will think about cancelling my premium membership if no invoice is possible.

David Trey staff
Replied on Apr 16, 2013 - 08:54

Hello Peter,

We're sorry for the inconvenience, but we can't offer you an invoice right now. We're going to find a different payment option in the future and also look into the option to send invoices through it.


Best regards,
David

G
Gert
Replied on Apr 16, 2013 - 09:06

Question for Todoist staff:
Why is this so difficult??? Even if you don't want to do it for everyone, just do it for those that request it.

You open a word document and type in following details:
-Your company information
-My company information
-The word "invoice" ,with an invoice number (just put 1 for the first one you make)
-Date
-Amount paid

Click "save as pdf" and send it to us and you're done!

Even small one man companies who do this as a second job always provide invoices without a problem, so the only reason I could possibly think of why Todoist is unwilling to do this is that this is some kind of illegal unregistered company trying to evade taxes or something?

I really like Todoist and don't want to be forced to stop using it because of something stupid like this, but without invoice, it's impossible to declare this as a cost... I paid out of my own pocket once because of a promotion, but I'm not planning to do it again and will cancel my premium membership after the expiration date if this is not solved, even though I like the service.

David Trey staff
Replied on Apr 16, 2013 - 09:17

Gert,

We're sorry for the inconvenience. We'll certainly look into such option in the future and hope you'll continue to enjoy using Todoist regardless of its price.


Best regards,
David

PB
Peter Bickel premium
Replied on Apr 16, 2013 - 09:42

Hi David,

thanks for your answer. I hope, you keep your promise in the near future.
Even Spotify sends manual written invoices if you ask for them.

Have a nice day, Peter.

RP
Robert Prediger
Replied on Apr 27, 2013 - 12:28

Hi David,

this has nothing todo with the payment options.
The receipt from paypal is just the transfer of the money.
An invoice is something completely different. And it's not only necessary for us, it's for you as well.
Because if you don't have any, you will get problems with your local tax office.

For me the same: Without invoice, I have to cancel subscription.

Best regards
Robert

Mirco Trautmann premium
Replied on Nov 28, 2013 - 06:08

Hello,

you still don't offer invoices after opening this thread. And this is 2 years ago, nearly.
So, how is the status of sending invoices for premium members? I would like to have one, too. And the paypal-email isn't enough.

How far in the future you will offer invoices to your customers?

Kind regards
Mirco

LM
Laszlo Marai
Replied on Nov 28, 2013 - 07:08

I don't think they ever will. This seems to work for them, so they won't change until they have to. This definitely isn't a software development issue, but rather a taxation/administrational one on their side.

I'm not sure if what they are doing is legal or not, but it's pretty surprising not wanting to create a proper company behind an online service that collects money.

On a side note: while originally I wanted to become a paying customer, I have largely abandoned the service exactly because of this.

David Trey staff
Replied on Nov 28, 2013 - 07:23

Hello Laszlo,

We're sorry for the inconvenience, we're planning to start offering invoices next year.


Best regards,
David

Carlos Costa premium
Replied on Nov 29, 2013 - 13:06

I need a Invoice. So try to provide me one, please.
Best regards,
CC

David Trey staff
Replied on Nov 29, 2013 - 13:46

Hello Carlos,

We're sorry for the inconvenience, but we're not issuing invoices right now. We're going to offer such service in the future, though.


Best regards,
David

EO
Eamonn O Raghallaigh premium
Replied on Nov 30, 2013 - 00:34

Hi

I did not received any confirmation of payment from paypal? I too would like some sort of invoice or receipt.

Eamonn

Brendon Wadey staff
Replied on Nov 30, 2013 - 12:02

Eamonn,

Please check all SPAM folders and sections in your email, as it does get sent when you make the purchase, PayPal send the email if paid through them.

Thanks,
Brendon.

PB
Peter Bickel premium
Replied on Jan 26, 2014 - 04:38

Still no news about proper invoice?
You promise it since a year.
I changed to other apps but I would give Todoist a second chance if I get an invoice ...

David Trey staff
Replied on Jan 26, 2014 - 07:18

Hello Peter,

Unfortunately, not yet and we're sorry for the delays. We will offer move business-friendly solutions/offers in the future and will introduce regular invoicing.


Best regards,
David

LM
Laszlo Marai
Replied on Jan 30, 2014 - 08:17

Hey David,

You've been saying this same thing for 2 years now. What's holding you back?

Laszlo

David Trey staff
Replied on Jan 30, 2014 - 12:16

Hello Laszlo,

Although I can't give you a list of reasons for these delays, I can assure you that we're close to offering this service and other business-friendly payment options and solutions. Sorry for the delays.


Best regards,
David

KK
Klaus Keil premium
Replied on Feb 17, 2014 - 06:48

Hi Lazlo,

this is not an appropriate approach. We have a regular business, so should you. If you do not provide invoices, your practice appears to be money laundering. What is your reply to that?

Klaus

P.S: You have a great product, but as business men you are still beginners. (-1)

LM
Laszlo Marai
Replied on Feb 17, 2014 - 06:52

Hey Klaus,

I completely agree with you, but I'm a user here (well, an ex-user), not one of the developers :). David Trey is a staff member, your comment should go to him.

Regards,
Laszlo

PB
Peter Bickel premium
Replied on Feb 17, 2014 - 07:16

It's really strange. No change after all this time.

Spotify doesn't send invoices by default too, but when you send an email of course you get an invoice.

Maybe the only way that helps here is to write bad reviews in the app store.

S
SUPAD premium
Replied on Feb 26, 2014 - 02:00

Hello,

I've just upgraded to premium but realise you do not issue invoices ?!?

I use todoist to work and it seems justified to me that my company pay for it, wich it did.

But if you can't emit an invoice, please cancel my premium subscription as i won't be able to justify it.

Regards,
Adrien Carré

S
SUPAD premium
Replied on Feb 26, 2014 - 02:03

The order to refund : ch_3ZAonm4oaXJagd

Aygul Zagidullina staff
Replied on Feb 26, 2014 - 02:12

Hello Adrien,

Unfortunately, we're currently not issuing invoices, but we'll offer such service in the future. You should have received a receipt confirming your payment, though.

Thank you for this information! Your payment has now been refunded.

Best regards,
Aygul

S
SUPAD premium
Replied on Feb 26, 2014 - 02:17

Hello Aygul,

Thanks for the quick reply and the refund, but i must insist as everyone here did before : a receipt is not a valid piece.

It's says to our tax controler : "Hey, i did spend some money, but i won't tell you on what, it might be work related, or it might have been for my own pleasure, who cares ?", wich is inevitably going for a fine.

I guess you understand well the legal issue, otherwise you would emit fake invoices already... ;)

Regards,
Adrien

PB
Peter Bickel premium
Replied on Feb 26, 2014 - 02:17

You promise invoices since a year or so ... I don't believe anymore that this will happen. And no one understands why it's a problem to send a proper invoice.
Paypal receipt isn't enough for a tax office.

S
SUPAD premium
Replied on Feb 26, 2014 - 02:23

Peter, some people just don't wont to earn money... ;)

PB
Peter Bickel premium
Replied on Feb 26, 2014 - 02:40

Haha, seems so ...

I've been premium member and cancelled my subscription because of that.
Now I'm back again using it in the office without proper invoices because Todoist is quite nice.
But as soon as there will be a service with similar features I will gone again if there will be no invoices.