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Error Message: "not a valid outlook plugin"

AZ

At one point this was working. I closed the tool bar once, however, and have not been able to reinstall or access the plug in. It does not show up in the trust center, and when I try to add it, I get the above message that the .exe file is not a valid add-in. Any ideas? The microsoft.net etc is all up to date. Running on a 64 bit. Recently had a itunes update that apparently added something to outlook (?!) but other than that, no outlook addins.

Thank you!

All responses

David Trey staff
Replied on Dec 20, 2011 - 13:29

Hello Amy,

if you're using Outlook 2010, please go to the Options -> Add-ins tab. At the bottom of this window, choose "COM Add-ins" and click OK. You will see a list of available plugins with check-boxes next to them. Please select the check box next to the Todoist plugin.

If this won't help or you don't see Todoist on the list, go to the Control Panes -> Add/Remove Programs, uninstall OutlookTodoist and then re-install it using the downloaded file directly (run it "As Administrator") and not through Outlook.


Best regards,
David

S
Sergey
Replied on Jan 24, 2012 - 07:19

Hello David,

I see the same problem. but when I open add-ins dialog and check the box near the plugin and then Ok. and next time I open add-ins dialog and the box is not checked again. :-(

I reinstalled the plugin - the same result.

Outlook 2010 64 bit, Win 7 64 bit.

David Trey staff
Replied on Jan 24, 2012 - 08:57

Sergey,

I'm very sorry for the inconvenience. This seems to be a recurring bug which we can't fix right now, but in some cases it may help to access User Account Control in your system's control panel and disable it (set to "never notify"). This should make the activation process by using the checkbox permanent and the plugin should be opened each time you open Outlook.


Best regards,
David

S
Sergey
Replied on Jan 24, 2012 - 10:50

David,

I've disabled the UAC and restart the PC. then run Outlook and checked the box. it's the same - does not work for me :(

btw, is this correct file path for the plugin I see in the dialog?
I've copied the folder from local\temp ... to run the installer without downloading ...
http://screencast.com/t/RDCnFjj90qx

David Trey staff
Replied on Jan 24, 2012 - 12:39

Sergey,

this is not the correct path for the plugin. Please use the Add/Remove Programs option from the Control Panel and uninstall the plugin from there (it should be listed as OutlookTodoist).

Next, re-download the plugin, place the EXE file in the main directory of your hard drive (C: or D:) and then run it from there.

If this still doesn't fix this issue or the plugin installs in the same location, please move it to:

C:/users/YOUR_USER_NAME/AppData/Local/TodoistForOutlook1_3/

or

C:/users/YOUR_USER_NAME/AppData/Local/Temp/TodoistForOutlook1_3/

Note - move the whole TodoistForOutlook1_3 directory and not just the VSTO file. If this won't work, try to add the plugin from Outlook's COM-Addins manu (shown on your screenshot) and choose the new location of the file.


Best regards,
David

S
Sergey
Replied on Jan 25, 2012 - 05:38

Hi David,

I have new result - runtime error occured during loading ...

http://screencast.com/t/IKvGiQCf

after it's installed I have "file://" before path .. I have removed it from the path in the registry ... and have that error during loading. maybe dont have some libs?

btw .. tryied all the steps you mentioned - did not help.

S
Sergey
Replied on Jan 25, 2012 - 05:40

btw ... Thanks for your help :-)

S
Sergey
Replied on Jan 25, 2012 - 07:49

just found out ... there is not OutlookTodoist.dll file. is this ok?

David Trey staff
Replied on Jan 25, 2012 - 08:37

Sergey,

I'm sorry for the misunderstanding, the file:/// was supposed to remain there.

Also, in order to identify and/or fix this issue, it would be very helpful if you would answer these questions:

1. If you remove the plugin via Add/Remove Programs, re-download the installer, save it in the main directory of your hard-drive and run it from there ("As Administrator"), in what path does the plugin get installed?

2. If it's installed in the incorrect patch (from your first screenshot), please try to:
- copy the whole content of the "TodoistForOutlook1_3" directory,
- uninstall the plugin through Add/Remove Programs,
- paste move the copied directory to C:/users/YOUR_USER_NAME/AppData/Local/Temp/,
- access the COM Add-ins menu,
- click "Add" and try to install the plugin from the new location (choose the VSTO file)
and let me know if it works.

Also, to answer your question - it's OK that there's no DLL file, our plugin doesn't require include or require this type of library.


Best regards,
David

S
Sergey
Replied on Jan 25, 2012 - 09:31

#1 - Downloaded from the site. and put it on c:\ then run it as admin. it was installed to the user temp folder. http://www.screencast.com/t/iYw07JbyA
opened outlook, go to add-ins dialog and checked the box. nothing. then restart outlook - nothing. I did not see the error during loading. then it was loaded ok.

#2 - does not work. have the error message: http://screencast.com/t/4PN089S0N6iY

S
Sergey
Replied on Jan 30, 2012 - 07:58

anything we can do to make it working? :( .. I was searching anythin to replace the tasks into Outlook, have found it ... but it does not work :((((

David Trey staff
Replied on Jan 30, 2012 - 12:34

Sergey,

I'm very sorry for the inconvenience, we are currently investigating this issue and will try to fix it as soon as we can identify what's causing this problem.

I'm afraid the only option right now is to manually activate the Todoist plugin after opening Outlook. If you're working with Outlook for extended periods of time, you could keep it open all the time.

Again, sorry for the inconvenience, we will inform you ass soon as we make any progress.


Best regards,
David

S
Sergey
Replied on Jan 31, 2012 - 07:36

Hi David,

Thank you for you helping
today I've found some post on the site with steps to understand the error I have with the outlook addin. I've made the steps from the post (from Unknown on Jul 20, 2011 - 14:25, on that page https://todoist.com/Support/showQuestion/11/) and got the error:
sorry, it's russian localization but I think you can see more in numbers or using google traslate to translate it.

Неверная попытка доступа к адресу памяти. (Исключение из HRESULT: 0x800703E6)


************** Exception Text **************
System.BadImageFormatException: Неверная попытка доступа к адресу памяти. (Исключение из HRESULT: 0x800703E6)
в System.Windows.Forms.UnsafeNativeMethods.CoCreateInstance(Guid& clsid, Object punkOuter, Int32 context, Guid& iid)
в System.Windows.Forms.WebBrowserBase.TransitionFromPassiveToLoaded()
в System.Windows.Forms.WebBrowserBase.TransitionUpTo(AXState state)
в System.Windows.Forms.WebBrowser.get_AxIWebBrowser2()
в System.Windows.Forms.WebBrowser.get_ScriptErrorsSuppressed()
в System.Windows.Forms.WebBrowser.set_ScriptErrorsSuppressed(Boolean value)
в OutlookTodoist.TodoistPanel.InitializeComponent()
в OutlookTodoist.TodoistPanel..ctor()
в OutlookTodoist.ThisAddIn.ThisAddIn_Startup(Object sender, EventArgs e)
в OutlookTodoist.ThisAddIn.FinishInitialization()
в Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.ExecuteCustomization.ExecutePhase(ExecutionPhases executionPhases)
в Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.ExecuteCustomization.Microsoft.VisualStudio.Tools.Office.Runtime.Interop.IExecuteCustomization2.ExecuteEntryPoints()


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.239 (RTMGDR.030319-2300)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
Microsoft.VisualStudio.Tools.Office.Runtime
Assembly Version: 10.0.0.0
Win32 Version: 10.0.31119.0
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Office.Runtime/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Office.Runtime.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.233 built by: RTMGDR
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.236 built by: RTMGDR
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Microsoft.VisualStudio.Tools.Applications.Hosting
Assembly Version: 10.0.0.0
Win32 Version: 10.0.31119.0
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Applications.Hosting/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Applications.Hosting.dll
----------------------------------------
Microsoft.VisualStudio.Tools.Applications.Runtime
Assembly Version: 10.0.0.0
Win32 Version: 10.0.31119.0
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Applications.Runtime/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Applications.Runtime.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.233 built by: RTMGDR
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Deployment
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Deployment/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll
----------------------------------------
Microsoft.VisualStudio.Tools.Applications.ServerDocument
Assembly Version: 10.0.0.0
Win32 Version: 10.0.31119.0
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Applications.ServerDocument/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Applications.ServerDocument.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.235 built by: RTMGDR
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 built by: RTMRel
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Xml.Linq
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 built by: RTMRel
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml.Linq/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.Linq.dll
----------------------------------------
Microsoft.Office.Tools
Assembly Version: 10.0.0.0
Win32 Version: 10.0.31119.0
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.dll
----------------------------------------
Microsoft.Office.Tools.Outlook.Implementation
Assembly Version: 10.0.0.0
Win32 Version: 10.0.31119.0
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Outlook.Implementation/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Outlook.Implementation.dll
----------------------------------------
Microsoft.Office.Tools.Common.Implementation
Assembly Version: 10.0.0.0
Win32 Version: 10.0.31119.0
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Common.Implementation/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Common.Implementation.dll
----------------------------------------
Microsoft.Office.Tools.Common
Assembly Version: 10.0.0.0
Win32 Version: 10.0.31119.0
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Common/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Common.dll
----------------------------------------
Microsoft.Office.Tools.Outlook
Assembly Version: 10.0.0.0
Win32 Version: 10.0.31119.0
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Outlook/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Outlook.dll
----------------------------------------
OutlookTodoist
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Users/cod/AppData/Local/Apps/2.0/E6GXWK5E.WJ6/H5R1057J.Z9Y/outl..vsto_62c4b2822faa8168_0001.0000_65d82a0808804b64/OutlookTodoist.DLL
----------------------------------------
Microsoft.Office.Tools.Outlook.v4.0.Utilities
Assembly Version: 10.0.0.0
Win32 Version: 10.0.30319.1
CodeBase: file:///C:/Users/cod/AppData/Local/Apps/2.0/E6GXWK5E.WJ6/H5R1057J.Z9Y/outl..vsto_62c4b2822faa8168_0001.0000_65d82a0808804b64/Microsoft.Office.Tools.Outlook.v4.0.Utilities.DLL
----------------------------------------
Microsoft.Office.Tools.Common.v4.0.Utilities
Assembly Version: 10.0.0.0
Win32 Version: 10.0.30319.1
CodeBase: file:///C:/Users/cod/AppData/Local/Apps/2.0/E6GXWK5E.WJ6/H5R1057J.Z9Y/outl..vsto_62c4b2822faa8168_0001.0000_65d82a0808804b64/Microsoft.Office.Tools.Common.v4.0.Utilities.DLL
----------------------------------------
Microsoft.Office.Interop.Outlook
Assembly Version: 14.0.0.0
Win32 Version: 14.0.4760.1000
CodeBase: file:///C:/windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Outlook/14.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Outlook.dll
----------------------------------------
office
Assembly Version: 14.0.0.0
Win32 Version: 14.0.4760.1000
CodeBase: file:///C:/windows/assembly/GAC_MSIL/office/14.0.0.0__71e9bce111e9429c/office.dll
----------------------------------------
stdole
Assembly Version: 7.0.3300.0
Win32 Version: 7.00.9466
CodeBase: file:///C:/windows/assembly/GAC/stdole/7.0.3300.0__b03f5f7f11d50a3a/stdole.dll
----------------------------------------
System.Windows.Forms.resources
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 built by: RTMRel
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms.resources/v4.0_4.0.0.0_ru_b77a5c561934e089/System.Windows.Forms.resources.dll
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------

David Trey staff
Replied on Feb 01, 2012 - 10:23

Hello Sergey,

thank you very much for this information, I have forwarded it to the developers and they've made some changes in the software.

Please remove the plugin through Add/Remove Programs (OutlookTodoist) and then (while Outlook is closed) unpack and install it from this file:
https://d3vr1s9r6o6gn8.cloudfront.net/a7b64068ba19cfdf7c3b9b32905bab8c/as/install_v1.2.rar

Please let me know if this solves the issue.


Best regards,
David

S
Sergey
Replied on Feb 01, 2012 - 11:18

Hello David,

I uninstalled the addin, and installed the one you gave the link.
unfortunately I have receiveed the same error

David Trey staff
Replied on Feb 01, 2012 - 12:35

Sergey,

to clarify, the version from the file above also makes the Todoist plugin disappear every time you close and re-open Outlook?


Best regards,
David

S
Sergey
Replied on Feb 01, 2012 - 12:42

Yes, I have downloaded the version above an installed it. Then tried to open outlook. Then went to addins options and enabled the addin. Then open the options again - it was unchecked. Then I tried the steps from the post I mentioned in previous post and received the same error.

S
Sergey
Replied on Feb 03, 2012 - 11:30

Hello David,

yesterday for some reason I had to reinstall my OS and office :( ....
but there is good news too ... after it I installed the plugin and it works. so ... close the thread please.

Thanks for your help