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dates on my reminders in Gmail

MH

My reminders are showing up in Gmail on the correct date, but the subject line of the messages displays a data far in the future. Example: "New Event: Check for new signups @ Fri Jan 27, 2012 (Todoist)". This data also appears in the body of the reminder no less than three times. What do I need to do to have the proper date displayed?

All responses

David Trey staff
Replied on Dec 04, 2011 - 04:37

Hello Mary,

this can be related to the other issue you've mentioned recently:
http://todoist.com/Support/showQuestion/856/

If a task has an unsupported due date format, it may not work properly and therefore a task which was intended to occur every month, will skip to every year, for example, also causing inconsistencies for the reminders.

Please tell me which exact due dates or reminder formats are you using?


Best regards,
David

MH
Mary Holt premium
Replied on Dec 04, 2011 - 05:09

The tasks and reminders are appearing on the correct day, but the reminder information in Gmail is incorrect. Here's one date format that I used:

every 3 days starting today

That's been working fine in Todoist for quite a while.

The task reminder in Gmail says "New Event: Clean up gmail @ Mon Jan 30, 2012 (Todoist)" and it is incremented by 3 days for each reminder.

If the date formats I'm entering are invalid, why is Todoist allowing me to enter them?

David Trey staff
Replied on Dec 04, 2011 - 05:23

Mary,

please use only "every 3 days" without "starting today". Every new task starts today by default.

Please tell me:
- Are you referring to the Google Calendar?

If you're referring to Todoist's reminders:
- What default reminder option are you using with Todoist (email or SMS)?
- Are you using relative or absolute reminders?
- Are you typing the reminder date/time within the task name using the <remind> tag or through the gear menu (visible when hovering over a task)?

Please note that reminders can only be set to tasks with a set time, for example:

every 3 days @ 16:00


Best regards,
David

MH
Mary Holt premium
Replied on Dec 04, 2011 - 05:40

if "starting today" is the default, then your interface should either work properly when I enter it, or not allow me to enter it.

I'm not referring to the Google Calendar, though I am subscribed to the ical. The reminders I receive in Gmail are coming from Todoist, however.

I am only using email reminders.

I am setting absolute reminders because relative is always and I have never set a time. If I don't enter a time it defaults to 9AM, which suits me just fine.

I always use the gear menu. I just went into the gear menu for my tasks that should have reminders, and though I did receive the expected reminders today, there is NOTHING on my tasks. All reminder information has somehow been deleted. I am not happy about this.

MH
Mary Holt premium
Replied on Dec 04, 2011 - 05:49

that should read "I am setting absolute reminders because relative is always disabled"

David Trey staff
Replied on Dec 04, 2011 - 06:09

Mary,

I'm very sorry about the issue with accepting unsupported due dates. We will fix this soon.

As for the reminder issue - the reason why relative is disabled because it can only be used if you specify a time within the task's due date so if you set it to tomorrow @ 18:00, you'll be able to set a reminder relative to this time, for example: 30 minutes before deadline.

Also, the reminder information for a non-recurring task is deleted when it reaches the deadline. You can set recurring reminders, though. Just as a task, an "absolute reminder" could be set to "every day @ 16:00", for example and it will only be removed when you complete the task.

I can't reproduce the issue regarding the incorrect reminder subject.

The default format for the email reminders we're sending is:

SUBJECT:
Reminder: task_name (project_name)

BODY:
'task_name'
has to be completed
Task is in project_name (project_URL)

Please tell me, from what email address does the reminder come from (it's supposed to be support@todoist.com )


Best regards,
David

MH
Mary Holt premium
Replied on Dec 04, 2011 - 06:27

OK, the thing with relative being disabled is a design flaw. If the enabling of that option is dependent upon due date information I must enter, the relative/absolute option should be below the area where I enter the due date.

The tasks where my reminder information is now missing are all recurring tasks.

As for the emails, now I am thoroughly confused. I setup recurring tasks with reminders in Todoist, and I've subscribed to the ical so I can see my tasks in Google Calendar. Based on what you've said above, these reminders are not coming from todoist.com. They are coming from Google. So how can I have my tasks appear in Google Calendar, but only receive reminders from Todoist? I've obviously done something wrong, but I can't figure out what.

Thanks for all of your help.

David Trey staff
Replied on Dec 04, 2011 - 06:52

Mary,

sorry for the confusion with relative reminders. This option is currently disabled on purpose because it's impossible to set a reminder to "30 minutes before deadline" if a deadline isn't specified and we wanted to avoid setting it by default to midnight because, especially in case of SMS reminders, it would be inconvenient to receive reminders at this time for each task with no time-based deadline.

As for the missing reminders for recurring tasks. If the reminder itself is absolute and not recurring, then it will be treated exactly as you specify it. So if your set a reminder for an "every day" task to "tomorrow @ 18:00", you will only receive it once - tomorrow at 18:00. If you want it to be recurring just as the task, please use "every day @ 18:00" instead.

Also, you could set the task, instead of "every day" to "every day @ 18:00" and therefore you would have the option to set a reminder relative to the specified time - 10 minutes before 18:00 or 1 hour before 18:00 etc.

If you're not receiving reminders from Todoist please check if you've set the correct time zone in the Todoist preferences and if the reminders don't land in your spam-box.

Otherwise, please set a new task and type the following within the task name (replacing the time so that the reminder should come in about 5 minutes):

Testing reminders <remind today @ 13:00>

and don't set any due date for this task.

Also, please tell me, what exact date/time are you using for the reminders?


Best regards,
David

MH
Mary Holt premium
Replied on Dec 04, 2011 - 09:15

Hi David, I'll try the thing's you've suggested. Since my reminders are gone, I can't tell you what they were, but if I have any new ones that misbehave, I will let you know.

But what about the misdated reminders I am receiving from Google Calendar. I want to see my tasks in the calendar, but I don't want Google sending me reminders (especially with bad dates on them) if they should be coming from Todoist.

MH
Mary Holt premium
Replied on Dec 04, 2011 - 09:22

OK, I figured out the Google reminders. When you sub to an ical, the default is to receive an email for each new event. Google is treating each occurrence of a recurring task as a new event. Anyway, I've turned off all their default reminders, so that problem should be solved.

MH
Mary Holt premium
Replied on Dec 04, 2011 - 09:54

David, you are the best! I appreciate all your patience. I setup several test tasks with short reminder periods, and everything is working perfectly now. Thank you soooo much!

David Trey staff
Replied on Dec 04, 2011 - 10:28

Mary,

I'm glad everything works for you now :)

Again, sorry for the inconvenience with Todoist accepting invalid dates. If you ever experience such issue, feel free to send me the due date - I will help you find the proper date format and will forward the wrong one to the developers so it can be either locked as "invalid" or function properly (if possible).


Best regards,
David