+ Add Question

Problem completing some tasks

MH

Sometimes when I mark a task (recurring or not) as complete, it will not be marked. The indicator next to the task spins endlessly and all I can do is delete the task. For a recurring task, I will then recreate it, and sometimes this problem happens again the next time I want to complete the task. What am I doing wrong?

All responses

David Trey staff
Replied on Dec 04, 2011 - 10:34 UTC

Hello Mary,

this issue can happen when a task has an invalid due date format. All formats supported by Todoist are listed here:
https://todoist.com/Help/timeInsert

Please tell me which exact due date are you using with the tasks that cause this issue?


Best regards,
David

MH
Mary Holt premium
Replied on Dec 04, 2011 - 11:03 UTC

I don't recall the last date that this happened for, but I know the dates that were entered were accepted as valid when creating the task. If it occurs again, I'll come back and post the due date information.

David Trey staff
Replied on Dec 04, 2011 - 11:17 UTC

Mary,

unfortunately some combinations are being accepted by the system, but then don't work properly. We are aware of this issue and are trying to fix it.

If you experience this issue in the future, please let us know what due date you've used so we can identify it and fix this problem.

Sorry for the inconvenience.


Best regards,
David