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stuck on loading: todoist.com/app

N

I've read up on some of the other support posts regarding this problem. I'd like to report that on ALL my browsers on BOTH Mac and PC when I am at WORK, I have this problem.

When I am at home, I do not.

I know that others have reported this problem, and probably still others (like me until 5 minutes ago) were just frustrated and stopping to use the app.

I tried the "store data for offline use" steps for Firefox on Mac, no change.
I'm just thinking that there must be something related to my network. And thought you might like the info.

If there's anything you suggest, please let me know.

All responses

David Trey staff
Replied on Nov 30, 2011 - 14:52

Hello Noni,

please clear your browser's cache and cookies.

If this doesn't help, it may indeed be a network issue, please contact the IT department at your workplace, tell them the address of our site and ask them if they are blocking it or any other web-applications.

Sorry for the inconvenience.


Best regards,
David

RB
Ramanuj Basu
Replied on Dec 01, 2011 - 17:54

I'm having the same problem, but only in Firefox (my main browser). todoist.com/app loads fine in IE and Chrome.

I have cleared my cache and cookies in Firefox and restarted, but the page still gives me a text-only loading message:

Todoist

Loading...
Todoist
Get it all done with Todoist Premium


© Todoist Privacy Policy About Us Support

- Ram

David Trey staff
Replied on Dec 02, 2011 - 08:05

Hello Ramanuj,

please go to Tools -> Options -> Advanced -> "Network" tab and if you see todoist.com on the list of sites storing offline data - remove it from this list.


Best regards,
David

RB
Ramanuj Basu
Replied on Dec 02, 2011 - 11:49

Perfect! Thanks so much. Whatever they're paying you, it's not enough.

N
noni
Replied on Dec 08, 2011 - 12:04

Thanks, and yes, I was able to ask the IT staff to whitelist this site. Now it's all working.