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Pop-ups aren't working

G

Hi there,

When i click on Upgrade to Todoist Premium for instant access or Preferences or Get it all done... i get an empty pop-up window labeled as Todoist Preferences. I can't upgrade my Todoist :( What should i do?

All responses

David Trey staff
Replied on Nov 24, 2011 - 00:11

Hello Grzesiek,

please clear your browser cache.

If this doesn't help, tell me:
- Which browser are you using?
- Does this issue also occur in a different browser?
- Are you accessing Todoist directly through the website or through a plugin (if so - which one)?
- Do you have any ad- or script- blocking plugins installed?


Best regards,
David

G
Grzesiek
Replied on Nov 24, 2011 - 00:37

Cache cleared, problem still appears.

- i'm using latest chrome (15.0.874.121)
- TD works on firefox 8.0
- i've installed a chrome extension [ https://chrome.google.com/webstore/detail/jldhpllghnbhlbpcmnajkpdmadaolakh ], but i pinned todoist.com tab so i can access it anytime
- nope, i don't have any adblocks or scriptblocks

I would get premium with firefox, but i'm not sure it will work on chrome.

Regards,
Greg

David Trey staff
Replied on Nov 24, 2011 - 01:29

Greg,

Todoist Premium will most likely work on Chrome if you would subscribe via Firefox, but please try to access the Chrome Options -> Under the Hood -> Content Settings, click "All cookies and site data" and delete todoist.com from the list.

Also, make sure "Allow all sites to run JavaScript (recommended)" is selected in the content settings.

When you see the empty popup, try to force-reload the page using Ctrl+F5 and/or right-click within the popup and choose "Reload frame".

You could also try to un-pin the Todoist tab in Chrome, then restart your browser and access Todoist.com directly.


Best regards,
David