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The IPHONE APP does not log me in , although email and password are ok.

C

I tried several times. Closed the App via double-home-click and holding button and closing the app.

I tried my second account as well. There is the same problem ...

All responses

H
Helen
Replied on Nov 08, 2011 - 06:54

I'm having this same problem too. And the login details are correct. Please help.

David Trey staff
Replied on Nov 08, 2011 - 06:56

Hello Chris,

please tell me:
- Which device are you using to access the iOS app (iPhone/iPod Touch/iPad)?
- Which version of iOS are you using?

We are aware of some issues with iOS 4.x and we are looking into it right now and will try to fix it as soon as possible.

Sorry for the inconvenience.


Best regards,
David

VT
Vadims Tomass-Petrusevs
Replied on Nov 08, 2011 - 17:45

I'm getting this problem too. Have already twice "reset" passwords, and still can no log-in.

VT
Vadims Tomass-Petrusevs
Replied on Nov 08, 2011 - 17:46

What is happening. Support system knows my name and surname, but I can not log-in to my tasks.
Trying from Opera on PC.

VT
Vadims Tomass-Petrusevs
Replied on Nov 08, 2011 - 17:57

Well, using Chrome is ok, I'm abl to log-in. But in Opera doesn't work. All time before I used Opera...

C
Chris premium
Replied on Nov 08, 2011 - 20:33

Hallo David and all others,

I remembered that I did not update my iOS to 5.xx, so I did it yesterday night - this morning I had no problems to log in!

Kind regards
Chris

David Trey staff
Replied on Nov 09, 2011 - 00:12

Hello Vadims,

please try to clear Opera's cache and cookies.

If this doesn't help, please go to Preferences -> Advanced and then:
- in the "Storage" tab, remove todoist.com from the list of sites storing offline data,
- in the "Cookies" tab, make sure your browser is accepting cookies,
- in the "Content" tab, make sure JavaScript is enabled.


Best regards,
David

BK
Barry Keevins
Replied on Nov 12, 2011 - 00:27

App doesn't say it needs iOS5. I have iPhone 3G with 4.2, I think. It won't log in. Safari on the iPhone is fine.
I was going to start using Todoist again but not if there's no offline access.

David Trey staff
Replied on Nov 12, 2011 - 01:58

Hello Barry,

we are aware of some issues with our app running on iOS 4.x and we are investigating it and will try to fix it as soon as possible.

Thank you for your feedback and sorry for the inconvenience.


Best regards,
David

David Trey staff
Replied on Nov 21, 2011 - 03:49

Hello,

the 1.9 version of our iOS app is now available in the App Store http://itunes.apple.com/us/app/todoist/id476672770?ls=1&mt=8

It has been upgraded to PhoneGap 1.2.0 which should fix the issue with logging in on devices using iOS 4.x.

Please update your app and if you still experience any issues - let us know.


Best regards,
David