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Can't sign into Todoist using Chrome, but Internet explorer is ok

TD

When I tried to sign in using Chrome, it doesnt work. I also try clearing my browsing history but still doesn't work.

But Internet explorer is fine.

All responses

David Trey staff
Replied on Sep 17, 2011 - 05:22

Hello Tina,

please try to clear your browser cache (not history) by going to Options -> Under the Hood -> Privacy -> Clear browsing data and checking "Empty the cache" and/or "Delete cookies and other site and plug-in data".

Also, you could try to put todoist.com on any whitelist (everywhere you can use "Manage exceptions" in Options -> Under the Hood -> Privacy -> Content settings.

If this doesn't help, please tell me:
- What happens exactly when you try to log in? Do you see an error message?
- Are you trying to access Todoist directly through the website or through a plugin (if so - which one)?
- Have you installed any new ad- or script-blocking plugins lately?
- Are you using the "HTTPS Everywhere" plugin?
- Which version of Chrome are you using?


Best regards,
David

D
D.Lo
Replied on Sep 19, 2011 - 05:15

I am having the same problem and tried the suggestions above to no avail. I can view Todoist in Firefox, but cannot in Chrome. I do not use any Chrome plugins. When I log in, the screen is refreshed but I am just returned to the login with no errors.

Dennis

David Trey staff
Replied on Sep 19, 2011 - 08:47

Hello Dennis,

please tell me - which version of Chrome are you using?

Also, please try to go to the Preferences -> Options -> Under the Hood -> HTTPS/SSL and check all 3 options listed there.

If this doesn't help, click "Manage certificates", go to the "Trusted Root Certification Authorities" and remove the Equifax certificates.

If this also doesn't help and you're not opening Todoist as one of many tabs on browser launch and don't use any ad-/script-blocking plugins (and the "HTTPS Everywhere"), please try to reinstall Chrome.


Best regards,
David

D
D.Lo
Replied on Sep 25, 2011 - 16:08

Hey David -

Sorry it took me a couple of days.

I'm using Chrome 14.0.835.186 m on Windows 7. All 3 SSL options were already checked. Interestingly, I found the Eqiufax certificate but my option to remove it was disabled.

I reinstalled Chrome to no avail.

I can view my list in Firefox.

D.Lo

David Trey staff
Replied on Sep 26, 2011 - 01:08

Hello,

please try to install the "Todoist for Chrome" plugin: https://chrome.google.com/webstore/detail/jldhpllghnbhlbpcmnajkpdmadaolakh and tell me if you can log in through this plugin and if you can - try accessing the website afterwards.

If this doesn't work, please go to Preferences -> Tools -> Java console (or simply click Ctrl+Shift+J), try to log in and see if you'll get any errors in the console at the bottom. If you do, please post them here.


Best regards,
David

D
D.Lo
Replied on Oct 02, 2011 - 07:19

Interesting. I installed the plugin and then was able to view the site through chrome afterwards. The techie in would like to understand why this works, but I'm happy to just let it go.

Thanks for sticking with this David!

D.Lo

David Trey staff
Replied on Oct 02, 2011 - 12:23

Hello D.Lo,

most likely, there has been an issue with the Todoist cookie and since both - the plugin and the website share cookies, logging in through the plugin allowed you to stay logged in when accessing the website directly.

In case you experience a similar issue in the future, please try to remove the todoist.com cookie manually from the preferences -> Options -> Under the Hood -> "Privacy" -> Content Settings -> "Cookies" -> "All cookies and site data".


Best regards,
David

D
D.Lo
Replied on Oct 02, 2011 - 12:50

Thank you for the explanation and resolving my issue!

D.Lo