+ Add Question

SLA Level?

AS

Hi,

After yesterday, when Todoist was off for 3 or more hours I have simple question - what is SLA Level of Todoist services?

Best Regards,
Andrzej

All responses

David Trey staff
Replied on Sep 12, 2011 - 15:52 UTC

Hello Andrzej,

although we're doing everything we can to offer a reliable service, we can't provide any guarantees other than regular backups of our Customers' data, the uptime guaranteed by our host and for our Premium Members - SSL connection for all traffic to and from Todoist (in addition to the security of all sensitive data transferred using SSL for all Users).

In the last 3 years of operation, we've had very little downtime. We did experience some issues in the past month due to increased traffic and our host, but this should be solved now with the migration to Amazon Web Services.

You can track our monthly uptime history here:
http://stats.pingdom.com/hokfeq0edd4q/208053/history


Best regards,
David

U
Unknown
Replied on Sep 13, 2011 - 07:11 UTC

Pingdom is not a measurement of application uptime, but of server uptime. There have been times in the past few months that Todoist was down for almost two days. How can you have a 98% uptime when the application is down for two days of the month?

Amir Salihefendic staff
Replied on Sep 13, 2011 - 09:11 UTC

Hi Javier

Pingdom is a measurement of application uptime and we have never been down for two days straight as our stats show. Do also note that 2% on a monthly basis is a lot and we try to keep our uptime in the 99.9%+ range.

2% on a monthly basis is 14.4 hours of downtime. 0.1% is almost one hour of downtime.

Regards,
Amir