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Unable to complete a task?

I am trying to complete a task I have due today. When I check the box to complete, the check box turns to the spinning icon, but never completes. I am using a MAC (Lion). Issue occurs on Chrome and Safari as well as the Chrome plugin and the Todoist Mac Application.

the rule is set as follows: ev 29. @ 12:00pm

this is happing on more than one task. I have logged out and logged back in. I have recently changed my email address on the site, seems like it happened after that maybe?

Any idea's? I am currently in the 14 promo.
Thank you.

All responses

David Trey staff
Replied on Sep 05, 2011 - 11:43

Hello Thomas,

Please try to clear your browser cache. If this doesn't help, please tell me:
- From which view are you trying to complete the task (project view, search result etc.)?
- Have you installed any ad- or script-blocking plugins lately?
- What are the formulas used in other tasks in which you've experienced this issue?

Also, try to create a new task using the following formula:

every 29 @ 12:00pm

and complete the task within the project view. Does this work?


Best regards,
David

Thomas Capote premium
Replied on Sep 05, 2011 - 12:04

Thank you for such a quick reply!

I have deleted the browser cache, no change.

I have tried both, Project view and Search view, same issue

It's not browser depended, fails on both Safari and Chrome, neither has an script or ad-blocking plugins

I just logged on to my office computer, a Windows 7 computer, Chrome, same issue.


Seems to be related to the way I created either the rule or the reminder. I deleted the task and recreated with the rule as: ev 5 of the month starting 5 sept
and the reminder: every 29 @ 12:00pm

The rule was created and I was able to complete it. very odd. I have to watch the way I create the reoccurring event or reminder, something must have been creating some sort of loop and it was unable to complete it?

Thomas Capote premium
Replied on Sep 05, 2011 - 12:15

Looks like this is the offending reoccurring rule:
every 5th of the month starting 5 sept 2011

Any idea's?

David Trey staff
Replied on Sep 05, 2011 - 12:22

Please tell me, was the "ev 29. @ 12:00pm" you've mentioned earlier the due date of the task or the reminder?

Either way, "every 5th of the month starting 5 sept 2011" is not a valid due date. Please use only due dates listed here:
https://todoist.com/Help/timeInsert

In this case, the proper due date would be:

every 5 starting 5. Sep 2011

If you'd like this to be a time-specific task, please use the following due date:

every 5 @ 12:00pm starting 5. Sep 2011


Best regards,
David

Thomas Capote premium
Replied on Sep 05, 2011 - 12:52

"ev 29. @ 12:00pm" was a reminder
On my reminders, I usually want a reminder a few days before the dues date. Is the correct reminder format: "ev 29. @ 12:00pm" ?

Your format works great for the due date, "every 5 starting 5. Sep 2011"

I was struggling with the correct formt. Oddly, I did not get an error on my original format though. What does the period (.) mean in the formula?

Thank you so much for such quick responses and on a holiday! I will be very happy to support your product! Thank you for your assistance!

David Trey staff
Replied on Sep 05, 2011 - 15:53

Basically, every proper date format that can be used as a due date (and is listed on the help page mentioned above) will also work as a reminder (except "starting" since you can't start getting reminders in the past).

Therefore, ev 29 @ 12:00pm or ev 29 @ 12pm should work, but it will start on the upcoming September, 29th even if you would type "starting 29. sep 2011".

The period within the formula, you should primarily use it for a delayed/past due date where you use "starting", it's not required at the beginning (as in your example: "ev 29.").

As for the error message, there are indeed dates that can be entered without an error message but will definitely not work. Sorry for the inconvenience, we will fix this issue in the future.

Also, please note that you can use relative reminder dates for tasks with a time stamp. In order to do so, you have to set a the time within the task's due date and then, after adding a task, use the "Reminders" function from the drop-down gear menu (on the right side of a task when hovering over it) and you will have an option to choose a "Relative time" reminder type, that will set a reminder on one of the chosen times from 30 minutes to 1 week before deadline.


Best regards,
David

FB
Frederick B Barkow premium
Replied on Oct 16, 2013 - 13:56

I have the spinning icon as well, on multiple re-occurring tasks. The task is set as "every 3, 16" and the check box spins, but hangs and won't complete. I have tried from outlook, windows app, iPad app, and chrome browser, and all have the same issue.

David Trey staff
Replied on Oct 16, 2013 - 15:56

Hello Frederick,

Unfortunately, this is an invalid due date. Todoist doesn't support recurring tasks set for multiple specific days of the month. We'll look into either supporting it or at least returning an "invalid date" error.

For now, please try to create 2 tasks with the same name, one due "every 3" and the other due "every 16".


Best regards,
David

BY
Brendan Yoder
Replied on May 06, 2014 - 11:42

Returning an "invalid date" notice would be nice, I had entered a date as "ev 4, 18" and it's taken me a few days to figure out what was wrong.

Thanks,
Brendan

Clyde Romo staff
Replied on May 06, 2014 - 11:44

Hi Brendan,

We have reported this syntax already to our devs. Sorry for the inconvenience.

Regards,

Clyde